1 of 1 Service Management Jobs in Hertford

IT support, systems administration, or a related field, with a strong understanding of enterprise IT environments. Candidates for this Technical Support Engineer role will have proven experience in a service desk or technical support role, managing service desk operations and handling a range of customer issues. Responsibilities · Resolve Complex Technical Issues · Root Cause Analysis · Knowledge Sharing & Reporting · Cross … Functional Collaboration · Release Management · Escalation Management · Service Desk Ownership · Performance Reporting Skills & Experience Essential · Demonstrated experience in a support desk role, managing a variety of technical issues, and using service desk software (e.g. Freshdesk JIRA, Zendesk). · Strong background in Incident Management and Problem Management, with the ability to handle high-priority issues and … JIRA, Zendesk, SQL, and familiarity with cloud technologies (AWS, Azure, etc.). · Ability to work independently, while also collaborating effectively with cross-functional teams to resolve issues and improve service quality. · A strong passion for customer success, delivering high-quality support and ensuring a positive experience for all customers. Desirable · Certifications such as Microsoft Certified: Windows Server or Microsoft More ❯