Service Management Jobs in Hounslow

8 of 8 Service Management Jobs in Hounslow

ServiceNow Implementation Specialist

Hounslow, England, United Kingdom
JR United Kingdom
United Kingdom for the last 5 years. You will take part of the: Technical Development - Design and develop solutions for ServiceNow workflow applications, including: Customer Experience Workflow Applications - Customer Service Management (CSM), Field Service Management, Customer Service Portal Technology Experience Workflow Applications - IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset … Management (ITAM) Employee Experience Workflow Applications - HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery User Experience - Utliise ServiceNow's Experience Layer components to build modern, intuitive user interfaces Configure and enhance the Next Experience UI for tailored and seamless interactions Use UI Builder and Service Portal to deliver role-based dashboards and customised … workflows that meet client-specific requirements Integration and Data Management Integrate ServiceNow applications with external systems (e.g., CRMs, HR systems, and eCommerce platforms) using REST/SOAP APIs and IntegrationHub. Manage data migration and ensure alignment across ServiceNow modules and external systems for consistent data integrity. Workflow data fabric and RaptorDB Experience you need to have: • ServiceNow Expertise: Proven More ❯
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Senior IBM Power Systems Support Analyst

Hounslow, England, United Kingdom
Hybrid / WFH Options
JR United Kingdom
on-call on rotational basis during which they will be required to work on high priority incidents and other planned activities. L3 support for any BAU task (incidents/service requests/changes) ensuring SLAs are met. Assisting in resolving high priority or major, and escalated incidents, reducing service outage time for the customer. Deployment, configuration, and maintenance … of power systems (IBM AIX & IBMi) according to best practices and standards Ensuring ITIL/Agile procedures are followed, e.g., Incident Management and Change Management processes. Collaboration with other team members or other teams to develop, improve automation strategies and deployment processes. Knowledge sharing, documentation Internal and external projects support Ability to work on several customers with different … implementations of supported technologies. Participation in Service Acceptance duties ensuring solutions are supportable by team. Attend customer sites or data centres to complete project and maintenance work if required. Participation in the teams out of hours on-call support rota and be able to work overtime when required. Ensure all working time is accounted for within the timesheet system More ❯
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SOC Analyst

Hounslow, England, United Kingdom
JR United Kingdom
TCP/IP, DNS and VPNs Knowledge of Windows domain services such as Active Directory and Windows Server Hands-on experience with SOC tools including SIEM, IDS, antivirus, vulnerability management platforms, and Microsoft Azure security solutions Familiarity with the MITRE ATT&CK framework Experience working in an ITIL-based service management environment How you’ll be rewarded More ❯
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Onsite Support Engineer 269132

Brentford, Middlesex, United Kingdom
Little Fish (UK) Ltd
about working with creative, passionate, energetic, and friendly people, we would love to hear from you. Littlefish is seeking an enthusiastic and skilled Onsite Engineer to join our expanding Service Delivery team. As an Onsite Engineer, you will be the face of Littlefish's exceptional technical support, providing direct, walk-up assistance to a diverse range of users across … Your support will cover desktop, laptop, printer, telephony, and application issues, along with involvement in application and network/server troubleshooting. Working closely with the Onsite Team Leader and Service Delivery Manager, you'll have the opportunity to work hands-on with cutting-edge technologies. Your role will be vital in delivering seamless IT experiences for our customers. Effective … communication, managing technical queries, and adhering to service-level agreements (SLAs) will be key to your success. What will you be doing on a day-to-day basis? BAU Support: Providing walk-up assistance and resolving IT issues in a fast-paced environment. Joiner, mover, leaver support: Setting up new hardware and supporting user inductions. Floorwalking: Proactively assisting users More ❯
Employment Type: Permanent
Salary: GBP Annual
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Principal Engineer- Product Support

Hounslow, England, United Kingdom
Hybrid / WFH Options
JR United Kingdom
all technical support matters. What you will do for us: Assist enterprise clients and partners with Dr Migrate deployments and usage Triage, manage, and resolve customer issues using JIRA Service Management Debug and resolve complex technical problems using PowerShell and/or Bash Collaborate with the development team on bug identification and resolution Provide input into feature development … large-scale environments Good understanding of networking fundamentals (routing, subnets, etc.) Familiarity with APIs and integrating automation tools Strong experience with GitHub, including CI/CD pipelines and code management Power BI administration knowledge (workspaces, permissions) is desirable VMware and on-prem infrastructure experience is a strong plus Technical leadership- the ability to mentor, train and lead junior engineers. … Excellent communication, problem-solving and customer service skills What's in it for you? Contribute to the success of a product that is making its mark on the global stage, at the cutting edge of innovations in technology. #winwithus Be part of a company that is leading the way in automation and efficiency, accelerating transformation and unlocking the power More ❯
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Functional Consultant Billing

Hounslow, England, United Kingdom
JR United Kingdom
in the UK. The role is UK based and requires relevant ERP implementation experience within the Billing domain. *UMAX integrates CRM, billing, invoicing, cash collection, meter data, asset and service management modules in one solution, offering utilities the tools & processes for effective sales, increased customer contribution margins, reduced lead times and streamlined operations. By doing so, it enables … take ownership of the assigned modules in the project and interact with other team members (Functional Solution Architect, Developers, Testers...) also collaborate closely with the Project Manage r and Service Delivery Consultants participate in the project progress meetings and proactively i dentify risk areas apply your expertise to deliver high quality consulting services to new and existing customers continuously More ❯
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Digital Enterprise Architect

Hounslow, England, United Kingdom
JR United Kingdom
design patterns including Landing zones. Understanding of Cloud-native capabilities as Kubernetes, Docker, etc, cloud native platforms such as OpenShift, Pivotal and EAI/Middleware stacks Understanding of Cloud service management/Operating models Understanding of Data infrastructure solutions such as Hyper converged, Virtualization, Storage, SD WAN An extensive experience and recent proven track record of success in … IT Consulting or IT Management Consulting with regional or global consulting firms (Big 4, SIs or boutiques) with delivery and business development success and growth An established history combining consulting, sales, and delivery; experience delivering workshops, assessments, strategies, roadmaps, designs, and deployment plans. A demonstrated record of creating & executing digital/technology-orientated client transformation programs to drive strategies More ❯
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AWS DevOps Engineer

Hounslow, England, United Kingdom
JR United Kingdom
the DevOps Lead. Focus on building scalable and maintainable infrastructure that supports software delivery pipelines and application requirements while establishing and following DevOps best practices within the organisation. AWS Service Management : Deploy and manage core AWS services including EC2, S3, VPC, and ECS to support application deployment and operations. CI/CD Pipeline Development : Build and improve CI … deployment processes for continuous integration and delivery. Container Orchestration : Work with Docker containers and manage deployments on Amazon ECS, implementing auto-scaling and load balancing solutions. Security and Access Management : Implement AWS security best practices, including IAM permissions, AWS Organizations, Secrets Manager for credentials, and security groups to ensure secure cloud resources. Cloudflare Integration : Configure and maintain Cloudflare services … for DNS management, CDN, and DDoS protection to enhance security and performance. Monitoring and Optimization : Implement monitoring solutions using AWS CloudWatch and related tools to ensure system health and performance while optimizing resource utilization. Documentation and Knowledge Sharing : Create and maintain documentation for infrastructure components and deployment processes, promoting DevOps best practices across the organization. Cross-team Collaboration and More ❯
Posted:
Service Management
Hounslow
Median
£95,000