months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a talented … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use servicemanagement systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT servicemanagement or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer serviceMore ❯
per week in Ipswich. Key Responsibilities: Provide first-line technical support via phone, email, and in-person Log and track IT support tickets in servicemanagement system Perform initial diagnosis and troubleshooting of hardware and software issues Reset passwords and manage basic user access controls Support desktop, laptop … IT Support within Microsoft environments Familiarity with Office 365 and Active Directory Understanding of hardware components and basic network troubleshooting Excellent communication and customer service skills CompTIA A+ or Microsoft certifications preferred Strong problem-solving and analytical skills If you're passionate about technical support and enjoy solving IT More ❯
tickets. Escalate calls to third-party providers when necessary. Complete administrative tasks and maintain accurate documentation. Keep detailed records of site information using IT ServiceManagement tools. Full training and support will be provided by your workplace mentor and from the Baltic team. Salary, Hours & Benefits …/achievement related bonuses Desired Qualities, Skills and Knowledge: Grade 4 in Maths and 5 in English is essential for this role Strong customer service skills and confident communication abilities Enthusiastic, eager to learn, and a team player Some experience troubleshooting common desktop issues Basic knowledge of MS Office More ❯
