2 of 2 Service Management Jobs in Ipswich

us unique. To understand more about day-to-day life at Clarksons, and what you can expect from us as an employer, visit us at www.clarksons.com Role Summary The Service Delivery Manager will interpret and anticipate the needs of their customers and establish close working relationships with them. The Service Delivery Manager must therefore possess practical IT and … role may require out work to be completed outside of the standard office hours and will require travel through UK and Global CPS Offices. What you will be doing Service Delivery & Operations: Ensure high-quality IT service delivery, aligning with business needs and SLAs. Manage incident, problem, and change management processes effectively. Stakeholder Management: Act as … the key point of contact for internal teams and external clients, ensuring alignment on service expectations and continuous improvement initiatives. Stakeholder Management: Carry out service reviews with business management to ensure requirements for IT services, solutions and products continue to be met and use this to help drive global continuous improvement strategies and initiatives. Technical Leadership More ❯

part of the Trust IT Team and contribute to the provision of customer focus and supporting students, teaching and administrative staff. The applicant will be responsible for maintaining effective service delivery standards and will provide hardware and software support. Applicants will have excellent interpersonal, communication and technical skills, together with the ability to work accurately under pressure and independently … self-starter who has excellent motivation and the right attitude to succeed with minimal supervision. Duties and responsibilities To provide a professional first line technical advisory and diagnostic support service to within a Service Desk environment during the service window. Setting up and supporting students & staff with their 1 to 1 device, raising repair claims when required … Setting up new PCs, Laptops, Tablets, iPads. To ensure that all reported technical issues are dealt with professionally and competently and that they are recorded on the Service Management System and are resolved within the customers Service Level Agreement. To report and manage any incident that requires the services of a third-party organisation. To monitor/ More ❯