2 of 2 Service Management Jobs in Ipswich

Technician to contribute to the provision of customer-focused, cost-effective IT support services, supporting students, teaching, and administrative staff. The successful candidate will be responsible for maintaining effective service delivery standards and will provide hardware and software support to the Academy’s IT department, ensuring a high standard of service to students and staff. The position will … contract. If successful the permanent salary will be between £25,500 - £27,200 Day-to-day of the role: Provide a professional first-line technical advisory and diagnostic support service within a Service Desk environment during the service window. Offer effective first-line remote network monitoring and management. Ensure that all reported technical issues are dealt with … professionally and competently, recorded on the Service Management System, and resolved within the customer's Service Level Agreement. Provide 1st line technical support and call logging services to the school. Report and manage any incident that requires the services of a third-party organisation. Monitor/manage call queues to ensure that support calls are escalated and More ❯

in managing contracts and procurement activities across hardware, software, and IT services. This role is responsible for overseeing IT procurement end-to-end — from sourcing and purchasing to contract management — ensuring best value for money while remaining compliant with internal policies. You will work closely with IT and finance teams to manage vendor relationships, budgets, and IT asset records.The … conducted in Ipswich (5 days a week for 2 weeks), after which hybrid working is available. Key Responsibilities Manage procurement for IT hardware, software, and services Support contract lifecycle management, including renewals and negotiations Maintain accurate records of purchases, contracts, and IT assets Collaborate with vendors to achieve competitive pricing and service levels Monitor and manage procurement budgets … Ensure compliance with internal policies and industry regulations Work closely with IT and finance teams to align purchasing with business needs Skills and Experience Experience in IT procurement, vendor management, or IT contract administration Knowledge of IT asset management (HAM/SAM) and IT procurement processes Familiarity with IT Service Management (ITSM) and ITIL principles Excellent More ❯