2 Service Management Jobs in Macclesfield

are met while improving business outcomes. This role will establish a quarterly cadence for reviewing and managing challenges and risk across all product and service teams to ensure standard methodologies in service excellence. Essential Skills/Experience: - Experience in program and portfolio management processes in a complex … senior leaders, including VP level, to support strategic business performance optimisation - Experience building and implementing effective transition plans to required targets - Understanding of portfolio management concepts - Strong understanding of financial planning, budgeting, and contracting concepts/processes - Solid understanding of deploying goals and achievements/KPIs metrics for enhanced … of working - Record of accomplishment in building strong and credible relationships and with key senior partners Desirable Skills/Experience: - Pharmaceutical industry experience - Portfolio management, business performance, annual budget planning, and strategy development experience - IT service strategy and service management experience - Involvement in pharma thought leadership more »

Whilst the exact responsibilities will vary, the main duties of the role can be summarized as follows: • To maintain a high degree of customer service for all support queries and adhere to good service management principles. • To take ownership of user problems and be proactive when dealing … networking and TCP/IP protocols. Excellent IT skills - Minimum 1-2 years’ experience in a similar helpdesk/IT support role Remote Device Management Office/Microsoft 365 PC System Build Desired but not essential: Previous experience of CCTV, Access Control, intruder and AV systems. The Ideal Candidate … Team Player with the ability to also work independently. Can-do attitude Strong Communication & Customer Service skills to manage client expectations. Self-motivated Ability to meet deadlines. Strong Troubleshooting skills to resolve issues raised by clients If you feel like you are a good fit for this position please more »