2 of 2 Service Management Jobs in Newtownabbey

Role: Service Desk L1/L2 Team Leader Location: Belfast, UK (Onsite Position) Job Type: Full Time Job Description Onsite role, Belfast, UK Full time position - 12-hour shifts with digital handovers to next shift. Routine is four shifts of days, four off, four of nights, four off, then repeat. Early shift: GMT 08:00hrs to 20:00hrs. Late … 00hrs to 08:00hrs. Early shifts in the local office. Late shifts work from home. Shift Allowance -10% on top of base salary Role Summary: Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub … the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best Experience to our Customers. We are seeking an experienced and More ❯

Belfast is seeking an experienced and proactive NOC Shift Lead to support its 24/7 operations team. This role is critical to ensuring the delivery of high-quality service across multiple clients, including those supporting national infrastructure. The ideal candidate will bring strong technical expertise, leadership capability, and a commitment to customer excellence within a shift-based environment. … As a NOC Shift Lead, you will oversee the performance and coordination of the shift team, ensuring incidents are resolved efficiently and service levels are consistently met. You will act as a key escalation point, drive process improvements, and maintain strong relationships with internal and external stakeholders. What you’ll be doing: Operations Team Duties Serve as the first … meaningful updates. Maintain clear communication with customers throughout the fault resolution process. Escalate issues appropriately to internal and external stakeholders. Conduct root cause analysis for incidents and contribute to service improvement. Shift Lead Responsibilities Allocate and oversee tasks across the shift team, including monitoring, call handling, and incident management. Provide process leadership and guidance to ensure consistent service More ❯