2 of 2 Service Management Jobs in Newtownabbey

Engineer to act as the first point of escalation for customer calls and ensure seamless network operations. You will play a critical role in managing and resolving faults and service requests promptly while maintaining excellent communication with customers and internal teams. Key Responsibilities Serve as the first escalation point for customer calls, providing expert support and guidance. Log, manage … and resolve faults and service requests via Remedy, achieving over 95% resolution at first touch. Work diligently within strict SLAs to ensure timely fault resolution. Maintain accurate and detailed shift handovers, ensuring all support tickets are current and comprehensive. Keep customers informed throughout the entire fault lifecycle, delivering clear and timely updates. Configure and troubleshoot a range of network … support, preferably holding CCNA certification or equivalent experience. Experience supporting Windows OS and server environments. Familiarity with working alongside third-party suppliers and managing escalations efficiently. Understanding of ITIL service management principles and strict SLA adherence. Exceptional attention to detail and ability to perform under pressure. Excellent communication and customer service skills, with a customer-first mindset. More ❯

meets excellence. Our Technology Services department is at the heart of delivering world-class IT support and services across the globe. As part of this dynamic team, the IT Service Management division ensures the seamless operation of our IT infrastructure and services. Your RoleWe are currently seeking an experienced M365 Manager to lead the strategy, architecture, and roadmap … Office add-ins You will act as the technical authority on projects, ensuring services are delivered effectively and aligned with business needs. This role combines technical leadership with team management responsibilities and plays a key part in supporting our environmental goals and initiatives. What You Need to Succeed : Extensive experience in a 3rd line IT support role, with deep … record of delivering enterprise-wide technical solutions Experience in the professional services sector, with an understanding of its unique support demands Broad and practical knowledge of IT infrastructure and service operations Familiarity with business applications and working practices Awareness of current IT market trends and emerging technologies What You Will Get in Return The opportunity to lead global initiatives More ❯