2 of 2 Service Management Jobs in Northallerton

We are currently recruiting for a Service Desk Analyst to work for North Yorkshire Police at their headquarters in Northallerton. This is a 6 month temporary role. You would be working Monday to Friday, 37 hours a week, working 08.30-17.00 Mon/Thur and 08.30-16.30 Friday. Please … note: Experience working in a Service Desk Analyst post is required. This role is fully on site, therefore the right candidate should be local to Northallerton. PLEASE NOTE DUE TO POLICE VETTING CRITERIA YOU MUST HAVE RESIDED WITHIN THE UK CONTINUOUSLY FOR AT LEAST 5 YEARS AT THE TIME … OF APPLICATION. UNFORTUNATELY ANYTHING LESS THAN THIS WILL NOT BE CONSIDERED. Scope: As ICT Service Desk Analyst, you will be an integral part of the Service Delivery team, you will provide response to managing incidents and service request supporting the ICT technology strategy and road map which More ❯

and network-related issues, ensuring high levels of customer satisfaction and minimal disruption to business operations. Key Responsibilities: Respond to and resolve incidents and service requests escalated from the 1st line support team, both remotely and on-site. Troubleshoot hardware and software issues on desktops, laptops, mobile devices, and … Active Directory, and networking equipment. Install, configure, and maintain IT systems, applications, and user accounts. Maintain accurate records of work through the IT service management system (e.g., tickets, documentation). Escalate complex issues to 3rd line support or vendors when necessary, following proper protocols. Assist in IT projects … Active Directory, and standard desktop applications. Good understanding of networking principles (TCP/IP, DNS, DHCP, VPN). Excellent troubleshooting, communication, and customer service skills. Ability to prioritize workload and manage multiple tasks effectively. Experience with virtual servers- VMWare/Hyper-V (beneficial) In Technology Group Ltd is acting More ❯