7 of 7 Service Management Jobs in North Yorkshire

responsible for delivering change to our public cloud (Microsoft Azure). The role requires skills and experience across the Microsoft Azure stack to enable the successful automation, monitoring and management of our Azure environment. Utilising your skills and experience and bringing knowledge from internal and external sources you will support the Cloud Engineers to implement new ways of working … have a range of other benefits available to you including; Annual discretionary bonus scheme 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days. Holiday trading scheme allowing the ability to buy and sell additional annual leave days. Matching employer pension contribution (up to 10% per annum … gym membership. What Will You Be Doing? Your main responsibilities will include: Reviewing and contributing to High Level Designs for Cloud Infrastructure delivery that meet operational needs, security standards, service levels, resiliency and business change demand. Drafting, reviewing and approving Detailed Level Designs, ensuring they meet our requirements. Supporting and coaching our Cloud Engineers. Monitoring metrics and adjusting configurations More ❯

Job Title: Service Desk Support Analyst Location: York (Hybrid) Salary: £28,000 - £30,000 The Company A leading force in helping organisations across the UK embrace digital technologies to modernise how they work. Through cutting-edge infrastructure, cloud platforms, cybersecurity, data management, and collaboration tools, they support businesses in achieving their digital transformation goals. With a recent internal … promotion, there is now an exciting opportunity for a Support Analyst to join the growing Service Desk team. Role & Responsibilities In this position, you'll act as the first point of contact for technical assistance, supporting users with a range of IT-related issues. You'll play a key part in diagnosing problems, providing solutions, and escalating more advanced … line technical support through phone, email, and messaging platforms Diagnose and resolve common IT issues across hardware, software, and networking Keep clear, accurate records of support activities using IT service management tools Escalate unresolved or complex incidents to the appropriate technical teams Keep users updated throughout the resolution process Collaborate with colleagues to ensure effective problem-solving and More ❯

as we expand our team and scale our technology worldwide. About Selected Interventions We’re a software and services company powering the environmental sector through our class-leading ECHOTM Service Management Framework. Built on a Microsoft stack and deployed via Azure, ECHO supports field service operations for global, multi-billion turnover companies. What Makes Us Different We More ❯

AIM OF THE ROLE Under the guidance of the Service Delivery and Improvement manager the Service Co-ordinator (SDC) will oversee the relationship and service provision of a portfolio of customers who don't have a Service Delivery Manager allocated to them. Key to the role will be proactive engagement with customers to ensure that their … service is meeting expectations, evidencing SLA achievement, and addressing any service shortfalls that may arise. In addition, as part of the wider team the role will play a key part in recording, tracking, and coordinating continuous service improvement initiatives across the wider Redcentric business. KEY RESPONSIBILITIES Responsibilities in this role may include but are not restricted to … the following: Ensuring contracted levels of service provision to a portfolio of customers Proactively undertaking 'Service Check-In' calls to all allocated customers. Owning and driving service issues through to completion. Providing evidence of SLA achievement utilising existing reports. Acting as an intermediary in the relationship between Redcentric and the customer Being a point of contact for More ❯

IT systems and infrastructure. This role requires expertise in corporate IT systems (e.g., networks, servers, cybersecurity) which must also be expended to industrial control systems (e.g. SCADA, PLC network management, OT device configuration, devices hardening etc). Responsibilities The main responsibilities for this role are: - Monitor, troubleshoot, and support production IT systems. - Administer and secure industrial networks. - Implement change … and maintaining compliance with company cybersecurity policy. - Support disaster recovery and business continuity planning. - IT Support - ensure the smooth operation of hardware, software, networks, servers etc. - Follow ITIL-based service management processes (incident, problem, and change management) Profile Bachelor's degree in computer/electrical engineering, Information Technology. Experience in application software, knowledge of hardware, networking, and More ❯

IT Service Desk Analyst Location: Harrogate Start Date: end of July IR35 Status: Inside IR35 - via Umbrella Pay Rate : £140p/d JOB SUMMARY Provide support to users of IT systems and services in the organisation, including receiving and resolving requests for support and providing where appropriate, some technical fault diagnosis, advice and guidance. Support the use of hardware … users across the full life cycle of incidents and problems; close working with all teams within the IT function and throughout the wider organisation; ensuring a quality client-focused service is delivered to users; provide first line support to users of IT systems and services within the organisation DUTIES AND RESPONSIBILITIES OF THE POST Answer Service Desk telephone … calls promptly, recording all new incidents using the minimum data set, and updating existing incident records with any new information received. Categorise and prioritise incidents and service requests according to procedures and guidelines Provide first line support where able, resolving incidents at first point of contact, using remote support tools where applicable to achieve this. Assign unresolved Incidents to More ❯

IT Service Desk Analyst Location: Harrogate Start Date: end of July IR35 Status: Inside IR35 via Umbrella Pay Rate : £140p/d JOB SUMMARY Provide support to users of IT systems and services in the organisation, including receiving and resolving requests for support and providing where appropriate, some technical fault diagnosis, advice and guidance. Support the use of hardware … computer users across the full lifecycle of incidents and problems; close working with all teams within the IT function and throughout the wider organisation; ensuring a quality client-focused service is delivered to users; provide first line support to users of IT systems and services within the organisation DUTIES AND RESPONSIBILITIES OF THE POST Answer Service Desk telephone … calls promptly, recording all new incidents using the minimum data set, and updating existing incident records with any new information received. Categorise and prioritise incidents and service requests according to procedures and guidelines Provide first line support where able, resolving incidents at first point of contact, using remote support tools where applicable to achieve this. Assign unresolved Incidents to More ❯