3 of 3 Service Management Jobs in North Yorkshire

Description Netstratum is seeking a highly experienced ITSM professional with deep expertise in ITSM platforms to lead the design, configuration, and implementation of our service management platform. This role will play a critical part in replacing our existing system, Cherwell Service Management, and ensuring a smooth … migration while optimizing workflows and service delivery. This is not a support/admin role—we are looking for someone who can architect, implement, and transform ITSM processes at scale. Key Responsibilities Platform Implementation & Architecture Platform Implementation & Architecture Lead end-to-end implementation and optimization of ITSM platforms Design ...

RATE - £200.00 (INSIDE) LOCATION: YORK HYBRID WORKING Your new role A 2nd Line IT Support Contractor is required to join a well-established IT Service Desk who supports the business on a National scale. The 2nd Line Contractor will be part of the team who picks up and resolves … escalated incidents and service requests and those requiring advanced troubleshooting and resolution. What you'll need to succeed Previous experience of working in a busy IT Service Desk Strong knowledge of Windows 11 (On-premise domain & Cloud integrated) Experience with Active Directory and Azure Active Directory user & group ...

remote SCADA/PLC issues across various automation platforms (Siemens, Rockwell, WinCC, TIA Portal, etc.) Provide real-time technical support to commissioning and field service teams during startup and maintenance Configure and maintain industrial networks, remote access tools, and system alarms Support retrofit projects and ensure compatibility of updated … WinCC, C/C++, Python, Linux) Assist in commissioning of new systems remotely or in collaboration with field technicians Collaborate cross-functionally with field service, engineering, and sales for technical proposals and system design Create and maintain user manuals, programming standards, and operating procedures Document interventions, updates, and remote ...