16 of 16 Service Management Jobs in Northamptonshire

transitioning IT support services (e.g., helpdesk operations) from one location or delivery model to another. The role ensures minimal disruption to business operations, seamless knowledge transfer, and alignment with service quality expectations. The job holder will also manage IT Helpdesk day to day operations during the transitional period and beyond. What will you do? Project Management: Lead and … manage all phases of the helpdesk transition lifecycle—from initiation to post-implementation review. Develop and maintain transition project plans, timelines, resource allocations, and risk registers Stakeholder Management: Engage with internal stakeholders, 3rd party providers, and senior leadership to ensure alignment on transition goals. Act as the primary point of contact for all transition-related communications. Service Design … of existing knowledge, workflows, and technical procedures to the incoming team/provider. Ensure adequate training and shadowing are completed to meet operational readiness. Quality & Compliance: Ensure the transitioned service meets agreed performance and quality standards. Align the helpdesk function with organizational compliance, security, and data protection requirements Post-Transition Support: Manage early life support (ELS) and hypercare activities More ❯

Make a Difference. Lead Change. Are you ready to lead the charge in transforming IT service delivery for a dynamic and fast-paced Life Sciences environment? We’re looking for a visionary Head of IT Service Delivery to establish, define, and drive the evolution of our customer-facing IT Service Delivery and Management function—seamlessly aligning … with our UK&I IT service models. In this pivotal role, you’ll be the face of IT for our customers, ensuring exceptional service delivery, satisfaction, and continuous improvement. You’ll lead customer engagement, manage service performance to SLAs, and act as the key liaison between customers, GXO IT teams, and service providers within a SIAM … plus bank holidays). Your benefits package includes a company car or car allowance, a company-sponsored pension scheme, private medical & dental insurance, a 24/7 online GP service, life assurance, and a fully comprehensive employee assistance programme. You’ll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work More ❯

key role in delivering Tracker, our SaaS garment decoration platform, to new and existing customers. You’ll lead implementation, configuration, and operational setup, optimising processes across warehouse operations, order management, and garment personalisation workflows. You’ll ensure a smooth onboarding experience, provide hands-on training and expert consultancy, and drive early value and long-term customer success. You’ll … act as a trusted advisor throughout the lifecycle, working closely with the Senior Manager – Service Delivery and Customer Success, and collaborating with the Service Desk and Change Manager. Strong, practical knowledge of warehouse operations, production environments, and garment decoration workflows is essential, as your contribution will directly impact customer satisfaction, operational performance, and business outcomes. This role is … ideal for someone with hands-on service management experience, a sharp eye for process improvement, and a genuine passion for delivering exceptional customer outcomes. If you thrive in a fast-paced, high-growth environment and enjoy creating value, this is your opportunity to make a real impact. As we grow, so will the opportunities for your own development More ❯

SCM Support Analyst – Support, associate, support analyst, support consultant, junior functional consultant, D365, SCM, D365SCM, D365 SCM, Dynamics 365, Dynamics 365 Supply Chain, supply chain, ERP, SupplyChain, Supply Chain Management, Production, Manufacturing – UK – Remote - £35k-45k Our end user client is looking for a D365 SCM Support Analyst to provide 1st and 2nd line support. Candidates need to have … previous experience in supporting the Supply Chain Management modules of D365 F&O, or Trade & Logistics or Production in Dynamics AX2012, to be considered for this role The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 SCM experience – SCM … module knowledge Excellent customer service skills and exceptional telephone manner You will need to be a team player with a calm and friendly personality and have demonstrated a commitment to service quality excellence in your career to date. Good communication skills on all levels Ability to participate and contribute successfully within a team environment. Must have strong problem More ❯

in a consulting role, delivering software implementations preferable 3rd Party Integrations Development (REST, SOAP, MID Servers, or other additional products) Working proficiency in the following skills are encouraged: Web service proficiency (REST, SOAP) as well as XML and JSON knowledge Practical knowledge or experience with Operating Systems (Linux, Windows) Thorough knowledge of networking concepts such as IP Addressing, Firewalls … ports Knowledge of relational databases (MySQL, MSSQL, Oracle) Experience in multiple application architectures and supporting technologies Strong consultative skills with software service delivery to lead customers in improving their processes and organizational models Strong knowledge in ITIL foundations with the ability to relate concepts to implementation strategies is required Thorough working knowledge in IT Operations Management or IT … Service Management is critical Certifications/Education: ServiceNow Certified System Administrator ServiceNow Certified Application Developer preferred What we offer? Referral Program Quarterly bonus opportunities for billable employees Employee Recognition and Rewards- bonus opportunities for employee contributions and achievements Professional Development through training and advancement opportunities Work from home Annual GlideFest Conference Wellness Programs EEO Employer Apex Systems, LLC More ❯

Drive organizational and cultural change to enhance developer productivity through automation, improved workflows, and modern software engineering principles. Value Optimization: Help clients maximize the return on their current IT service management tools and frameworks. Future-Ready Roadmaps: Design progressive strategies that integrate next-generation technologies such as Generative AI and platform-centric models. End-to-End Transformation: Collaborate More ❯

of working and willing to learn innovative technologies. This is a full-time permanent role which may be home based in the UK/Ireland or within our Shared Service Centre in Limerick. Candidates based in similiar timezones will also be considered. The successful candidate will also need the ability to work both on a customer site and as … part of a remote team. Your Responsibilities: Strong knowledge of JDE areas such as Finance, Manufacturing, Distribution, Service Management, Project Management, is desirable Apply experience with the latest JD Edwards functionality in the areas of Citizen Developer (UDOs), Orchestrations, etc Take complete ownership and exercise leadership on the assignments, with a holistic view of the system and … processes, in upgrade projects Liaise with support teams/external suppliers to ensure application issues, fixes and changes meet the business requirements and are delivered on time Provide problem management skills and proactively tackle assigned project issues and to be able to put forward and explain simple cost-effective solutions to our customers Demonstrate senior level business acumen and More ❯

in the UK. The role is UK based and requires relevant ERP implementation experience within the Billing domain. *UMAX integrates CRM, billing, invoicing, cash collection, meter data, asset and service management modules in one solution, offering utilities the tools & processes for effective sales, increased customer contribution margins, reduced lead times and streamlined operations. By doing so, it enables … take ownership of the assigned modules in the project and interact with other team members (Functional Solution Architect, Developers, Testers...) also collaborate closely with the Project Manage r and Service Delivery Consultants participate in the project progress meetings and proactively i dentify risk areas apply your expertise to deliver high quality consulting services to new and existing customers continuously More ❯

design patterns including Landing zones. Understanding of Cloud-native capabilities as Kubernetes, Docker, etc, cloud native platforms such as OpenShift, Pivotal and EAI/Middleware stacks Understanding of Cloud service management/Operating models Understanding of Data infrastructure solutions such as Hyper converged, Virtualization, Storage, SD WAN An extensive experience and recent proven track record of success in … IT Consulting or IT Management Consulting with regional or global consulting firms (Big 4, SIs or boutiques) with delivery and business development success and growth An established history combining consulting, sales, and delivery; experience delivering workshops, assessments, strategies, roadmaps, designs, and deployment plans. A demonstrated record of creating & executing digital/technology-orientated client transformation programs to drive strategies More ❯

Social network you want to login/join with: Service Desk Manager/Service Delivery/ITIL/Service Management/Permanent/Milton Keynes/up to £50,000pa + bonus/Onsite Overview Vivo Talent is working with an award-winning, fast growing technology business who are looking to add to their team. They … re looking for an experience Service Desk Manager who is confident in their ability to lead and evolve their service desk and service delivery operations. As the Service Desk Manager you will oversee first and second line support while looking to drive efficiency throughout. This is a fantastic opportunity for someone looking to take the next … step in their career and have autonomy in the way that this service desk is shaped. Key Responsibilities: Lead and develop the service desk team, promoting a customer-first culture. Define and document SOPs for 1st/2nd line support and internal processes. Monitor and improve CSAT/NPS scores, first-contact resolution and SLA adherence. Deliver service More ❯

Change your job, change your workplace, change your future... We are actively building diverse teams and welcome applications from everyone Role: Technical Service Desk Advisor Located: Northampton (Ricoh operate a vibrant working policy giving you flexible hybrid working options) Package: Competitive salary, bonus, pension, benefits About Ricoh: Ricoh is a global technology business. As a company born in print … organisations to become more productive, sustainable and profitable. Find out more about Ricoh Today What you will be doing Provide first line logging, diagnosis and resolution of incidents and service requests that enter the service desk via phone call, email or self-service portal to ensure a high level of customer service is delivered Provide functional … escalation to internal, customer and 3rd party supplier resolver groups so that service level agreements can be met on a monthly basis, monitoring and proactively update tickets/Management that are close to breaching their SLA Provide end to end incident and service request management to ensure customers are kept updated on the progress of their More ❯

enhancements, analysing bugs and data, and finding solutions to complex issues. You will be responsible for External technology suppliers. Booker IS colleagues across all systems. Tesco Technology colleagues. IS Service Desk. Customers. Booker Digital team. Internal business customers across all parts of the Booker Group. You will need Prior experience as a Technical Business Analyst Good practical experience of … like HTML, XML, CSS, Bootstrap, JavaScript. Experience of managing integrated e-commerce products (e.g., Sitecore Experience Commerce) incorporating Apps, modern website technologies and web development Previous experience in APIs management and development Experience of using system performance tools such as Datadog is desirable. Strong understanding of data analysis, database management, and system integration. Proven experience of using testing … and issue management tools such as Jira. Knowledge and understanding of web site analytics tools such as Google Analytics, Google Tag Manager, BigQuery and ContentSquare. Good technical project management background with successful delivery of change programs to time, quality and budget within an agile development framework. Experience with software development lifecycle (SDLC) methodologies, including Agile and Waterfall. Good More ❯

and hosts, participate in projects, create, and maintain quality documentation, contribute to teamwork and improvements, all based on industry best practices. What to expect: Provide BAU tasks (incidents/service requests/changes) ensuring SLA’s are met. Supporting, configuring, patching, updating, upgrading of Linux systems according to best practices and standards Monitoring and managing Security tasks to ensure … including: Redhat RHEL7.x, RHEL8.x and RHEL9.xx skills including upgrades, migrations, deployments, and integrations. Experience/Knowledge of PAM, configuring system auditing, Enforcing security compliance, Tailor security policies, Security certificate management, Host security scanning, Microsoft Defender, Qualys Security Application, & RedHat Insights. Configuring, managing, and monitoring network connections Write and troubleshoot Linux Shell Scripts Install/remove 3rd Party software as … requested/required. Knowledge of Linux based Anti-Virus software Experience in VMWare ESXi/vSphere administration including: Capacity Management Virtual Machine deployment. Virtual Machine backups Virtual Machine monitoring ESXi patching and upgrades. Virtual Machine fault diagnosis iLOM/Kernel upgrades SElinux Ability to troubleshoot, research and diagnose root cause for an incident or problem Excellent communication skills (both More ❯

colleagues to resolve more complex issues. Incidents can vary between cloud, networks and hardware. Role The role requires the following: Provide 1st line user support and logging, using IT Service Management tool New build, rebuild workstation rollout Account management and administration Diagnose and resolve basic technical issues related to hardware, software, and network connectivity Communicating effectively with More ❯

Exposure to API design strategies for both internal and external customer usage. Exposure to Cloud technologies. AWS Solution Architect certification (foundation level or higher). Experience of working with service management teams or an understanding of ITIL principles. Application/Infrastructure/Enterprise Architect training and certification, e.g., TOGAF. Any experience with data architecture or data migration would More ❯

regulated environments Exposure to API design strategies for internal and external use Cloud technologies experience; AWS Solution Architect certification (foundational or higher) Understanding of ITIL principles and working with service management teams Application, Infrastructure, or Enterprise Architect training/certification (e.g., TOGAF) Experience with data architecture and data migration beneficial Primary Responsibilities: Define and document technical solutions for More ❯