1 to 25 of 33 Service Management Jobs in Nottingham

HM Revenue and Customs is currently reorganising all IT Service Manager roles, and related service roles within the CDIO directorate (estimate of approx. 300 FTE). We expect between 40-50% of these roles to be organised within this newly created team within the ELS function under the … direct supervision of the role holder. This role is accountable for the delivery of IT service management across HMRC's live IT service estate and manages IT service management in the Enterprise Live Service function (ELS hereafter). This IT service estate is … changing and a critical enabler to HMRC's ability to deliver external user services. The role holder reports to the Director of Enterprise Live Service (SCS 2). The role holder will be the authority on operational service management across CDIO, driving best practice ways of working More ❯

to empowering all colleagues to maximise their potential and express their unique characteristics, experience, and knowledge to achieve their ambitions. As the Head of Service Management, you will be responsible for overseeing the entire service management function. This includes developing and implementing service management strategies, ensuring the delivery of high-quality services, and continuously improving our service management processes. Responsibilities Develop and implement the overall service management strategy Lead, mentor, and develop a high-performing service management team Ensure the effective delivery of services to meet client … and stakeholder needs Monitor and manage service levels, ensuring compliance with agreed standards and SLAs Oversee incident, problem, and change management processes Identify and implement innovative solutions to improve service delivery Set and monitor performance objectives for the service management team. Implement metrics and KPIs More ❯

Social network you want to login/join with: Our Managed Service team operates services on behalf of clients, adopting and managing their existing IT landscape and supporting the adoption of modern platforms and ways of working. We're dedicated to empowering brilliant people to do amazing things. Our … client-centric approach calls for innovative people, with a passion for continual improvement to join our expanding Service Management Capability and Managed service team to support our continued growth. We are current looking for a Service Delivery Manager to join us. Our Service Delivery Managers … will: Lead one or more managed service engagements for BJSS clients. Build strong client relationships which fosters a partnering approach to Service Delivery Manage the day-to-day operation and support of one or more BJSS clients using ITIL processes e.g. Incident, Request fulfilment, Problem, Access Management More ❯

delivering cutting-edge IT solutions and driving operational success? Do you thrive in a fast-paced environment, working alongside a talented team to enhance service quality and efficiency? If so, we have the perfect opportunity for you! At Air IT, we are looking for a Head of Operations to … take ownership of our operation support functions, ensuring seamless service delivery and top-tier customer satisfaction. You will work closely with our leadership team to optimise processes, enhance performance, and drive continuous improvement across Workshop, Service Delivery Management, Customer Experience Management, Network Operations Centre (NOC), and … Offshore Operations. Key Responsibilities (Summary): Operational Oversight: Manage day-to-day operations of all operation support functions, ensuring efficiency and seamless service delivery. Process & Performance Improvement: Work with the CXO to implement processes, track KPIs, and enhance service quality. Resource & Financial Management: Optimise staffing, budgeting, and cost More ❯

Head of IT Service Management Nottingham (Hybrid) £100,000 - £115,000 + Package Retail Sector We're supporting a leading global retail business, currently undergoing a large-scale IT and business transformation, in the search for a Head of IT Service Management. This is a critical leadership … hybrid working, focused on shaping and delivering a modern, efficient ITSM strategy across the EMEA region. This role is ideal for a senior IT service leader with strong ITIL expertise, a track record of transformation, and experience operating in matrixed, multinational environments. Key Responsibilities: Lead and evolve ITSM strategy … management. Oversee the implementation of a global ITSM platform. Improve first- and second-line support performance through upskilling and process optimisation. Deliver automation, self-service, and AI tools to streamline operations and improve user experience. Partner with regional IT teams, business leaders, and third-party providers to ensure consistent More ❯

We are looking for a Service Integration Specialist to join our team on a permanent basis. This is a hybrid role based out of Trinity Service Integration Specialist Here's what you'll be doing As a Service Integration Specialist, your responsibilities will include meticulously defining criteria … for service readiness, collaborating with stakeholders, and ensuring seamless service launches. With a robust background in IT service management, you will leverage comprehensive knowledge of the IT Service Lifecycle. Excel in supplier management by understanding service level agreements, overcoming underperformance, and enriching our … supplier portfolio through market research. Your focus on the service lifecycle will involve defining criteria for engaging, onboarding, and delivering supplier services, exceeding desired outcomes. Showcase a commitment to operational excellence, ensuring the constant pursuit of improved customer outcomes. Here is What You'll Be Doing: Support alignment of More ❯

Experian We're looking for a Onboarding & Client Relationship Specialist to join our Background Checking team, based in our Nottingham office, reporting into the Service Delivery Manager. You'll be part of a dynamic and supportive team, working with our strategic clients to manage their accounts daily. You'll … a seamless and positive client experience from the very start. Main Responsibilities/Activities Bulk uploads – prep and upload, following process Support with CEDAR management, updating the tracker, following up on requests Provide onboarding support for new clients Escalations support for non-strat clients – to be answered within … working hours Daily management of the service inbox – queries to be responded to within 8 working hours Support with Heightened Awareness clients. Provide calls, reporting and support Prepare for and attend service review sessions Provide guidance/technical support to the wider Go to Market for HRDI More ❯

learn innovative technologies. This is a full-time permanent role which may be home based in the UK/Ireland or within our Shared Service Centre in Limerick. Candidates based in similiar timezones will also be considered. The successful candidate will also need the ability to work both on … a customer site and as part of a remote team. Your Responsibilities: Strong knowledge of JDE areas such as Finance, Manufacturing, Distribution, Service Management, Project Management, is desirable Apply experience with the latest JD Edwards functionality in the areas of Citizen Developer (UDOs), Orchestrations, etc Take complete … with support teams/external suppliers to ensure application issues, fixes and changes meet the business requirements and are delivered on time Provide problem management skills and proactively tackle assigned project issues and to be able to put forward and explain simple cost-effective solutions to our customers Demonstrate More ❯

working with a high-growth SaaS scale-up that operates within a highly regulated industry, and they're currently looking for a hands-on Service Manager with deep Salesforce experience to join their team. My client is seeking someone who understands the nuances of service delivery in a … and can bridge the gap between business operations, support, and technical delivery. You’ll be responsible for owning the platform’s day-to-day service management, leading deployments and change activity, and ensuring everything runs smoothly from a configuration, performance, and compliance perspective. Role & Responsibilities: Take ownership of … the live service for a Salesforce-native SaaS platform Manage the configuration and deployment of Salesforce changes across environments Work closely with technical teams on customisations and integrations Lead incident, problem, and change management using ITIL-aligned processes Act as the main escalation point for technical issues and More ❯

Onboarding Client Relationship Specialist Full-time Employee Status: Regular Role Type: Hybrid Department: Customer Service Schedule: Full Time Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing … Experian We're looking for a Onboarding & Client Relationship Specialist to join our Background Checking team, based in our Nottingham office, reporting into the Service Delivery Manager. You'll be part of a dynamic and supportive team, working with our strategic clients to manage their accounts daily. You'll … a seamless and positive client experience from the very start. Main Responsibilities/Activities Bulk uploads – prep and upload, following process Support with CEDAR management, updating the tracker, following up on requests Provide onboarding support for new clients Escalations support for non-strat clients – to be answered within More ❯

support analyst, support consultant, junior functional consultant, D365, SCM, D365SCM, D365 SCM, Dynamics 365, Dynamics 365 Supply Chain, supply chain, ERP, SupplyChain, Supply Chain Management, Production, Manufacturing – UK – Remote - £35k-45k Our end user client is looking for a D365 SCM Support Analyst to provide 1st and 2nd line … support. Candidates need to have previous experience in supporting the Supply Chain Management modules of D365 F&O, or Trade & Logistics or Production in Dynamics AX2012, to be considered for this role The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in … a busy environment, to targets, to SLA’s and within timescales D365 SCM experience – SCM module knowledge Excellent customer service skills and exceptional telephone manner You will need to be a team player with a calm and friendly personality and have demonstrated a commitment to service quality excellence More ❯

ICT Service Desk Manager - Nottingham My client is seeking a skilled and proactive ICT Service Desk Manager to lead the delivery of high-quality IT support services across a wide network of sites, including libraries, learning centres, archives, and cultural venues. This role is ideal for an experienced … IT professional with strong leadership abilities and a commitment to excellent customer service, looking to make a real difference in a dynamic and diverse environment. What youll be doing: Leading and developing a responsive, efficient ICT Service Desk team Managing the resolution of incidents, service requests, and … major technical issues Coordinating with third-party vendors and monitoring service level agreements Overseeing IT asset management and ensuring data protection and security compliance Supporting over 700 users across more than 100 sites Identifying service improvements and promoting end-user satisfaction What were looking for: Proven experience More ❯

Application and Service Delivery Manager– Nottingham TK Elevator UK Ltd — Hucknall, England, United Kingdom The Company We are moved by what moves people, by what moves the world and in our ever-growing cities. Through honesty, transparency, and a commitment to colleagues and clients, we foster a culture of … for urban mobility, ensuring safety and efficiency in vertical transportation throughout the lifecycle. What we expect We are looking for an experienced Application and Service Delivery Manager to join our IT division based in our Nottingham Head Office, reporting to the IT Lead Europe Africa Mid Markets. This role … all IT services are seamlessly delivered to the business organisations, with close alignments to ensure effective delivery to the organisation. As an Application and Service Delivery Manager, your day to day will include: Application Maintenance: Provide ongoing support and maintenance for existing applications (E.g., ERP, field applications, HR systems More ❯

Experience Manager Location: Sandiacre, Nottingham Reporting to: Head of Operations Job Purpose: The Customer Experience Manager (CXM) will be responsible for maintaining and enhancing service relationships with customers across the region who do not have a Service Delivery Manager assigned to them. They will act as a key … that make the biggest difference to a wide group of customers. The CXM works to improve experience for customers who are not allocated a Service Delivery Manager (SDM), rather than focusing on specific customers. Regional Customer Satisfaction and Customer Churn are the key metrics that the CXM cares about. … Service Management: Work with the heads of departments to lead the delivery of all the customers’ services, ensuring alignment with agreed service levels and quality standards. Problem Resolution: Alongside managing and resolving issues in an escalation mailbox, the CXM will proactively identify and resolve issues that may More ❯

Founded in Nottingham in 2001, our journey began with a clear goal: to establish a best in class communications service for businesses. With over 20 years of achievements in the communications industry, we have flourished and evolved under the guidance of Private Equity ownership. Today, we proudly operate in … plans, we aim to expand our already impressive range of products. The Incident Manager plays a pivotal role in developing and maintaining robust incident management processes throughout our organisation. This position goes beyond merely implementing best practices; it encompasses taking the helm during significant incidents across various platforms and … continuous improvement through in-depth Root Cause Analysis (RCA) and swift resolution of actions. The Role: Drawing on your previous experience in implementing incident management processes, you'll be responsible for shaping and enhancing our current framework, collaborating with stakeholders across the organisation to optimise our approach to live More ❯

Service Desk Engineer When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Join the Littlefish Team! Salary: Up to £26,525 Location: Nottingham (Hybrid) Eligibility: Must be … excited about working with creative, passionate, energetic, and friendly people, we would love to hear from you. Role Overview: We are recruiting for a Service Desk Engineer to join our growing Service Desk team! Responsibilities: Handle and resolve desktop, laptop, printer, application issues, and basic network and server … progress, and monitor IT incidents and requests to ensure resolution within agreed timescales. Work on specific IT projects for customers as directed by the Service Management team. Undertake any other responsibilities at the line manager's discretion. What We Offer: Boost your earnings by £4,500 through our More ❯

our SaaS garment decoration platform, to new and existing customers. You’ll lead implementation, configuration, and operational setup, optimising processes across warehouse operations, order management, and garment personalisation workflows. You’ll ensure a smooth onboarding experience, provide hands-on training and expert consultancy, and drive early value and long … term customer success. You’ll act as a trusted advisor throughout the lifecycle, working closely with the Senior Manager – Service Delivery and Customer Success, and collaborating with the Service Desk and Change Manager. Strong, practical knowledge of warehouse operations, production environments, and garment decoration workflows is essential, as … your contribution will directly impact customer satisfaction, operational performance, and business outcomes. This role is ideal for someone with hands-on service management experience, a sharp eye for process improvement, and a genuine passion for delivering exceptional customer outcomes. If you thrive in a fast-paced, high-growth More ❯

Job title: Business Services Analyst Location: Nottingham Offices (3 days in the office, 2 days WFH) Department: Service Management Office Salary: £34,000 - £36,000 per annum Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free … on improving processes and driving efficiency? XMA is looking for a Services Analyst to join our dynamic team and help shape the future of service excellence. Established in the 80's, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today … Responsibilities: As a Services Analyst, you'll play a key role in transforming data into business value. You'll: Analyse customer contract usage and service performance data. Create dashboards, reports, and visualisations using Power BI and Excel. Identify trends, bottlenecks, and opportunities for service improvement. Collaborate with stakeholders More ❯

Market leading High growth business - Waste Management into Construction career prospects! Operationally - best in class! National Business Development Manager - Waste Management The Role of Senior Business Development Manager This is a home/field based Strategic Business Development Manager role. You will be responsible for strategically winning accounts … selling waste and demolition services into the top 500 Main Contractors - providing total waste management solutions. As Business Development Manager, you will strategically target accounts. You will be tasked with building partnerships with Sustainability Managers, Procurement, Environmental Managers, Health & Safety and Service Managers and up to C-Level … other services into the business to maximise incremental growth opportunities. The Company hiring a Key Account Manager Our client are a leading national waste service management provider with a reputation within the market of delivering highly reliable services and solutions to a broad range of customers. Our client More ❯

Social network you want to login/join with: Location: Nottingham Offices (3 days in the office, 2 days WFH) Department: Service Management Office Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee … on improving processes and driving efficiency? XMA is looking for a Services Analyst to join our dynamic team and help shape the future of service excellence. Established in the 80’s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today … Responsibilities: As a Services Analyst, you’ll play a key role in transforming data into business value. You’ll: Analyse customer contract usage and service performance data. Create dashboards, reports, and visualisations using Power BI and Excel. Identify trends, bottlenecks, and opportunities for service improvement. Collaborate with stakeholders More ❯

multi-site setting and enjoys managing both people and technology to deliver robust, secure and high-performing IT systems. Key responsibilities include: Leading the management and development of IT infrastructure, cloud services, and business-critical systems Ensuring system availability, performance, and security across all platforms and networks Administering Microsoft … related issues Leading and developing a skilled team of systems and infrastructure professionals What were looking for: Proven experience in an infrastructure or systems management role Strong knowledge of Microsoft 365, Azure, Active Directory, DNS, and networking Experience implementing and supporting wide area networks and cloud infrastructure Familiarity with … Desirable qualifications and experience: Industry certifications or working toward one Experience with Microsoft Defender, vulnerability scanning, and disaster recovery planning Understanding of ITIL and service management methodologies Why consider this role? Join a forward-thinking, values-led organisation with a strong public service mission Lead meaningful technology More ❯

the forefront of security monitoring with the continual promise of keeping people safe across the UK and Ireland. We pride ourselves in delivering exceptional service to hundreds of thousands of customers, ranging from monitoring life safety systems, Telecare, Intruder, Fire, CCTV monitoring, Remote Concierge Services and the provision of … service management software. 25 days holiday Free Onsite Parking Cycle to Work Scheme Company Pension Scheme Life Assurance (4 x Salary) A Central Benefits Platform offering a wide variety discounts Employee Scholarship Programme Bravo scheme: Incentivising high achieving employees Ongoing training & development What you'll be doing - - Creation … job title, location, brief description, and a link to a page with more details. Assistant administratif protection incendie Head of Business Continuity & Operational Risk Management More ❯

expectation for team members to be on-site at City and QMC hospitals, and to travel between sites as required. A free Medilink bus service is available for staff to support this travel. NUH is currently reviewing its blended working arrangements, and future requirements may include increased on-site … behavioural standards Training and Qualifications Essential Awareness of automation methodologies (e.g., ROM2) Strong understanding of process analysis and optimisation techniques Desirable Awareness of ITIL Service Management methodology Microsoft Project qualification or training Experience Essential Knowledge of data protection and governance policies related to automation (e.g., GDPR, Freedom of … work independently, using initiative to problem-solve, while also contributing as an effective team member, prioritising workloads for self and others Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission More ❯

excited about working with creative, passionate, energetic, and friendly people, we would love to hear from you. Role Overview: We are recruiting for a Service Desk Engineer to join our growing Service Desk team! Responsibilities: Handle and resolve desktop, laptop, printer, application issues, and basic network and server … progress, and monitor IT incidents and requests to ensure resolution within agreed timescales. Work on specific IT projects for customers as directed by the Service Management team. Undertake any other responsibilities at the line manager's discretion. What We Offer: Boost your earnings by £4,500 through our … I am High Performing - I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence. I am Passionate - We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work More ❯

in response to internal customer requests and project demands. You will ensure customer requirements are understood and then work with the wider Architect community, service owners and subject matter experts to deliver cost-effective, supportable end-to-end high-level designs, following enterprise strategy, roadmaps, standards, security and service … with strategy and architecture, are cost-effective, deliverable and supportable Ensure high-level designs are understood by everyone in the project team, including managed service partners who produce low-level designs and complete builds Provide technical consultancy and leadership throughout the whole project life cycle. During construction, if issues … efficiencies What you’ll need to have Broad knowledge and experience of solution areas including infrastructure, transformation and migration, security, business analysis, applications, integration, service management and understands how all of these interact to arrive to an end-to-end solution Ability to understand the business, commercial and More ❯