2 of 2 Service Management Jobs in Salford

Title: Junior Service Delivery Analyst Location: Manchester/Stoke About the Role: The Junior Service Delivery Analyst supports the Service Delivery function by assisting in the governance, coordination, and reporting of IT services to maintain service quality and operational stability. This role is a development position … providing hands on exposure to IT Service Management processes while working under the guidance of senior Service Delivery colleagues. The postholder will support incident coordination, change administration, service reporting, and continuous improvement activities, building capability and experience across the service lifecycle. Key Responsibilities: Service ...

role in monitoring issues and account activity, analysing these to inform new features and opportunities for the organisation. Main Responsibilities: Provide customer service and manage support queries from users of our products and services, including cases from info@ and support@ email inboxes, phone calls, live chat, etc., via Salesforce … Customer Relationship Management system (“CRM”) Troubleshoot and where necessary escalate technical issues to the Customer Support Engineer Coordinator and/or digital team via JIRA ticketing application Participate in rota for answering the main Into Film phone line Ensure that support documentation, including user-facing Frequently Asked Questions (FAQs ...