Knowledge Management Specialist Job Overview: The Knowledge Management Specialist is a new and evolving role within our organisation, offering the successful candidate a unique opportunity to make the position their own. This role is central to the creation, management, and evolution of our knowledge management tool … SharePoint. The specialist will be pivotal in identifying opportunities to enhance the capture and management of information and documents, defining and implementing effective ways of working, managing the transition into operational status, and ensuring that SharePoint is utilized to its full potential to support both current and future business … Online, Office 365, and other relevant platforms. Identify Opportunities: Proactively identify short-term and long-term opportunities to improve information and document capture and management processes. Change Management: Define new ways of working and manage the effective transition of these changes into daily operations. Configuration Management: Ensure more »
Service Desk Team Leader - Modern Workplace Unique opportunity to join a rapidly expanding, innovative IT Managed Service Provider in a technical and customer facing leadership position. This business work in partnership with many SMB and Enterprise scale customers, providing IT consultancy and managed services, particularly within the domain … of modern workplace, Managed & Cloud Services. Great opportunity to deliver best-in-class, new and emerging technology solutions, to customers who genuinely value the service! We are looking for a highly skilled and motivated Technical Team Leader to lead and oversee a Modern Workplace service desk team. The … ideal candidate will have a strong service delivery background, exceptional leadership skills, and a passion for delivering excellent customer service. In this role, you will leverage your extensive IT experience to manage technical operations within the Service Desk. Your responsibilities will encompass process management, SLA reporting, ticket more »
our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration. The Enterprise Configuration Management Engineer is an integral part of Lathams Technology team. This role will be responsible for implementing, configuring, and maintaining all processes, platforms, and integrations … related to configuration management, as a member of the Configuration Management Team, while taking a supporting role in communicating the goals and functions of the Configuration Management Database (CMDB) to Technology department teams. The Engineer will advance the maturity of the CMDB platform and Configuration Management as a service and will also support cross-discipline continual process improvement using the CMDB. This role will be located in our Manchesteroffice. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence. Other key responsibilities more »
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment
Service Delivery Manager - £45,000 - £65,000 Are you passionate for achieving the highest levels of customer satisfaction? Do you enjoy managing client expectations and catering procedures to deliver at the highest level? Are you ready to manage service delivery to multiple clients and collaborate within a team … the business culturally is superb and care deeply about their staff both personally and professionally. Skills, experience & qualifications Identify areas within current methods for service improvement. Drive continual service improvement. Customer Facing Experience People Management Skills Producing Service Reviews Experience of setting up and maintaining business … systems including ServiceManagement, reporting, monitoring and remote tools. Delivering against Service Level Agreements, customer commitments and Service Improvement Programs. Management and delivery of all contracted services for either an individual or portfolio of nominated customers. Developing and enhancing the strategic relationship with the customer. more »
Stockport, Greater Manchester, North West, United Kingdom
VCG
technology fit-for-purpose. We connect. We secure. We simplify. We modernise. VCG provides everything you could possibly need for the design, implementation and management of data centres, cyber-secure enterprise networks, cloud and connectivity services. Trusted by our customers, our relationships grow stronger so that we can help … with organisations to deliver growth, agility, efficiency and best-in class customer experience through the latest technologies. Role Overview: The role of the Customer Service Advocate is to respond to and then manage the lifespan of all VCG incidents and service requests raised by VCG Managed Service customers. Our Customer Service Advocates are focused on the restoration of normal service as quickly as possible, minimising the impact on the customers business operations and resolving incidents within agreed service levels. Within VCG, our Customer Service Advocates are responsible for both directly resolving incidents more »
is right for our customers, our teams, ourselves, and interactive investor. PURPOSE OF ROLE: The purpose of this role is the proactive support and management of Interactive Investor’s Network services. The responsibilities of the role include: • Maintaining availability service levels through proactive management of network components … and rapid response through monitoring and alerts. • Management of network services and their capacity through regular housekeeping, monitoring, and forecasting. • Providing on-site support and administration of production/test environments for the network infrastructure and applications within the remit of the Network Team. Working within a team rota … to ensure on-site cover through supported hours (7.30am-5.00pm Mon-Fri) and out-of-hours support in relation to responding to service, incident, problem and change requests, prioritising work where necessary. • Maintaining currency of network components through patching and component lifecycle management. Alongside general ‘housekeeping’ of the technology more »
Join a prestigious university based in Manchester as the Head of Design and Transition within the IT servicemanagement division. In this crucial leadership role, you will oversee the design, transition, and assurance processes, ensuring seamless integration of strategic IT solutions. As a key member of the divisional … leadership team, you'll provide strategic direction, anticipate challenges, and drive performance to optimise service delivery. Starting ASAP, Paying up to £70,000 per annum. Responsibilities: Lead the Service Design and Transition and IT Change Management functions, ensuring seamless integration into the operational environment. Develop and implement … service design and transition strategies and principles crucial for creating end-to-end service designs facilitating seamless transitions into live operations. Evaluate cost-effectiveness of different strategies and recommend adjustments for improved value. Communicate Service Design and Transition performance and improvements to the IT Leadership Team and more »
Head of Service Design and Transition Manchester/Remote £57K- £70K A Head of Service Design and Transition is required for our public sector client. In this crucial leadership role, you will oversee the design, transition, and assurance processes, ensuring seamless integration of strategic IT solutions. As a … key member of the divisional leadership team, you'll provide strategic direction, anticipate challenges, and drive performance to optimise service delivery. Responsibilities: * Leadership and strategy- Lead the Service Design and Transition and IT Change Management functions, ensuring seamless integration into the operational environment. * Develop and implement service design and transition strategies and principles crucial for creating end-to-end service designs facilitating seamless transitions into live operations. * Evaluate cost-effectiveness of different strategies and recommend adjustments for improved value. * Communicate Service Design and Transition performance and improvements to the IT Leadership Team and stakeholders more »
being recorded Ensure that all emails are logged correctly and in a timely manner and that all information is accurately collated to enable the Service Desk, or other teams, to easily assess the requirements and respond to customers and the business within the agreed service level targets To … ensure that the Operational Level Agreement and Service Level Agreement levels are always adhered to. To prioritise workload and escalate high-priority calls to the Service Desk Team Leader, Service Desk Manager or Head of ServiceManagement as necessary To understand and undertake the roles … and responsibilities outlined in the Incident management process to the highest standard To strive to attain the highest possible first-time service resolution rate for customers. To liaise with other members of the Service Desk in relation to incidents and Service Requests and to maintain strong more »
Bolton, Greater Manchester, North West, United Kingdom
Context
Service Desk Analyst Context Recruitment is excited to be working with a leading Telecommunications company who currently require a Service Desk Analyst. The company, who offers a wide range of services including Connectivity, Communications and IT services to their customers are going through a significant growth trajectory. You … will be responsible for providing exceptional customer service by supporting the business's range of products and services. You will provide first line support, serving as the first point of call for end users when they require basic technical assistance. Role Responsibilities Provide basic 1st line IT support, assisting … base Escalate unresolved issues to 1st/2nd line support Responsible for ensuring incident reports/queries are properly logged in the ITSM (IT ServiceManagement), tool Ensure excellent customer service Manage requests for changes Experience Excellent customer service skills Strong desire for a career within more »
Manchester, England, United Kingdom Hybrid / WFH Options
BJSS
Azure and GCP Data – you know quality data is the lifeblood of an organisation and have experience in Information & Data Modelling and Standards, Metadata Management, Data Condition and Quality Governance – you've been responsible for setting up and chairing review boards, design authorities or other governance approaches ServiceManagement – you're familiar with the concepts of ITIL, SIAM; you understand the benefits of Service Blueprints and Service Design Wrappers Vendor and Supplier Management – you can objectively review supplier delivery teams, contracts and commercial structures; you've led vendor selections EA Frameworks – you're more »
strategic part in our cloud transformation, you will be responsible for:- Cloud infrastructure technologies and services, managing a team of Cloud engineers Overseeing the management and development of native cloud infrastructure and services related to the MS Azure environment and managing the core platform and dev ops functions. Migrating … the ability to articulate technical concepts to non-technical stakeholders. The ability to demonstrate experience in the below is also highly advantageous in: Azure ServiceManagement Azure Platform Management Azure DevOps Management Hybrid working is provided in addition to an exceptional benefits package. 35 days holiday more »
Employment Type: Permanent
Salary: £60000 - £70000/annum To £70,000 + Benefits
ITAM tools applied in managing, monitoring, and reporting on IT assets and inventory. Managing and maintaining databases and records of information such as licenses, service agreements, and warranties for the organisation’s software and hardware. Information technology asset managers’ role also involves ensuring compliance with vendor contracts by carrying … technology spend. Define and enhance scheme for identifying hardware and software-related assets as well as CIs, including versioning and dependencies in the asset management tools, attributes, the Contract management library, and the CMDB Apply a continuous improvement approach in enhancing the Configuration Management Database (CMDB) throughout … modifications, withdrawals, and additions of existing ones are correctly recorded by the teams for new deployments. Design processes relating to software and hardware asset management, execute and enhance them Establish and maintain documentation of procedures, processes, and reports concerning asset and configuration management Create and execute governance and more »
Service Desk Engineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced Service Desk Engineers to join a team with a genuine passion for technology. The Role As a Service Desk Engineer, you will take end to end … wealth of support from your wider team. The Responsibilities Ensure that phone calls and emails are dealt with promptly to provide the best possible service to the business. Log all tickets for incidents or requests that are reported. Ensure that 1st line incidents are resolved quickly and efficiently. Ensure … administer user accounts, ensuring users only have access to what they require in order to fulfil their roles. The Requirements Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. Experience working more »
Service Desk Engineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced Service Desk Engineers to join a team with a genuine passion for technology. The Role As a Service Desk Engineer, you will take end to end … wealth of support from your wider team. The Responsibilities Ensure that phone calls and emails are dealt with promptly to provide the best possible service to the business. Log all tickets for incidents or requests that are reported. Ensure that 1st line incidents are resolved quickly and efficiently. Ensure … user accounts, ensuring users only have access to what they require in order to fulfil their roles. . The Requirements Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. Experience working more »
ensuring designs are created, implemented, tested, and deployed into the operational phase; this includes working closely with the Design Authority and other TechOps and Service Delivery teams to ensure that services and platforms are fully documented, and suitable training is made available. Key accountabilities: A Infrastructure Automation Engineer is … the preparation and support of IT operations solutions and services, physical or virtual. They do so according to industry and organisational best practices, standards, service requirements and Key Performance Indicators (KPIs) throughout the product life cycle. You will be expected to: create and maintain documentation perform all routine tasks … participate in cross-functional teams within GTS as directed by the TechOps Team Managers. Technical Capabilities: Skills needed for this role Asset and configuration management . You can maintain secure configuration and accurate information, controlling IT assets in one or more significant areas, and verifying location and state of more »
influences the prioritisation of investment Helps the firm maximise the value of Azure cloud services, leverage both compute and non-compute services, Inc. API management (integration stack) & data services to underpin their investments in AI. Skills Required Strong Solution/Application/Integration Architecture experience within Azure. Through understanding … of identity architecture to enable a SAAS and Cloud based process. Experienced in other shared/enabling technologies – Inc. RPA, Identity & Access Management, and servicemanagement/workflow solutions. Track record of driving the technical aspects of complex projects. Able to confidently lead, communicate and influence at more »
Manchester, England, United Kingdom Hybrid / WFH Options
bet365
Who we are looking for A Junior Service Asset and Configuration Management Engineer who will gain experience in maintaining discovery data and lifecycle management within our environment. Working within the Service Asset and Configuration Management team, you will help to maintain and audit the data … stored within the CMDB, by utilising various asset management toolsets whilst focusing on discovery. You will ensure all data is accurate and up to date, recorded correctly and that the required processes are followed when updating this dataset. You will learn and understand the Asset Management processes, policies … and lifecycles, enabling you to follow them correctly and ensure systems are configured optimally to deal with the required configuration management needs. You will also review the systems and processes and polices where required, ensuring company and compliance needs are being met. This role is eligible for inclusion in more »
team also work closely with overseas teams to audit UK based subsidiaries of major global groups About the role Assisting and advising the client servicemanagement team on the formulation of audit strategy and planning. Technical expert for audit assignments, providing advice to audit team and client. Leading … audit assignments from planning through to finalisation of reports in line with agreed timescales. Controlling time spent and monitoring actual time within budget. People management – coaching, feedback, performance management, training and development, engaging high performing teams. Maintains control and stability under pressure whilst recognising the deadline or urgency. … audits managing a portfolio of clients and leading audit teams. Prior experience of working at an experienced Audit Assistant Manager or Manager. Client relationship management experience. Relevant industry and services sector audit experience. Up to date technical knowledge of UK GAAP/FRS102 and IFRS. Experience of managing, training more »
Stockport, England, United Kingdom Hybrid / WFH Options
Scot Lewis Associates
Administrator X3 - Stockport - £29,000-£32,000 - Hybrid - Very Urgent - Interviewing ASAP IT Support Engineer/Systems Administrator required to join a Software Field Servicemanagement business based in Stockport. They are looking for people who are happy to come into the office on occasion but primarily be more »
M50, Trafford Park, Trafford, Greater Manchester, United Kingdom
Hoist Finance
within the organisation. Key Skills Needed: Experience with working with Microsoft Entra, Microsoft 365 Suite, SCCM and Active Directory. Strong knowledge and experience of ServiceManagement Ability to analyse complex problems and provide innovative solutions Troubleshooting and Issue Resolution A strong technical understanding of Application support, server administration more »
Product Manager - Hybrid - 12 Months One of our public sector clients is looking for an AV expert with hands-on engineering and product/servicemanagement experience to join their expanding technical team on a 12-month contract basis. Your role will be to work alongside the technical more »
Salford, Greater Manchester, North West, United Kingdom
McGregor Boyall
Hybrid - 12 Months One of our public sector clients is looking for an AV expert with hands-on experience as well as product/servicemanagement experience to join their expanding technical team on a 12-month contract basis. Your role will be to work alongside the technical more »
To carry out service visits to reported calls throughout the companies customer base. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in products and functionality. Respond to customer service … and establish effective repairs through adjustment cleaning or replacement of spare parts. Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service management. Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you more »