2 of 2 Service Management Jobs in St Ives

in top shape. Want to come and be a part of it? What will you be doing? Youll lead and constantly improve ITIL-aligned service management processes with a focus on operational stability, scalability, and user satisfaction across facilities and telecoms infrastructure. Youll drive the Change Management … assess, approve, schedule, and communicate changes with minimal disruption to business-critical systems. Well need you to serve as the escalation point for major service disruptions impacting telecom services, facilities automation systems, or site infrastructure technologies. Youll coordinate with facilities, security, telecoms vendors, and infrastructure teams to manage shared … service platforms. Maintain a robust Service CatLog and enforce Service Level Agreements (SLAs), ensuring consistent performance across internal and external service providers. Youll chair Change Advisory Boards (CABs) and maintain an authoritative change calendar, aligning changes with facility maintenance windows and operational risk periods. Youll conduct More ❯

to empower organizations at every stage of their digital journey, solving complex business challenges with our comprehensive suite of technology solutions. Job Description The Service Delivery Manager will be responsible for the end-to-end service delivered to their clients, managing performance of services provided as per contractual … obligation ensuring service levels are achieved. The SDM will work closely with internal key stakeholders in delivering service excellence and building strong relationships with customers. Key Responsibilities: Serving as the primary point of contact for customers. Ability to drive constant service improvement and focus on delivering service excellence. Ensuring service levels comply with contractual deliverables. Working closely with delivery teams and building strong relationships. Regular engagement with customers ensuring depth and reach within the wider customer organisation to improve working relationship with Telefónica Tech and our clients. Increase customer loyalty and satisfaction with high customer More ❯