2 of 2 Service Management Jobs in Stevenage

summary We are recruiting for a Head of Digital Operations who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. East and North Hertfordshire NHS Trust is seeking an experienced and forward-thinking Head of Digital Operations to lead the delivery … values during your recruitment process and beyond! Main duties of the job The postholder will oversee day-to-day IT operations, including service desk, infrastructure, networks, and end-user computing, driving high standards of service delivery and user satisfaction. Working closely with clinical, operational, and executive teams ...

consultancy, or leadership roles). Deep understanding of ITSM processes (ITIL-aligned) and how users interact with them. Proven experience in customer experience design, service design, or UX within IT environments. Ability to translate customer needs into practical platform solutions. Strong stakeholder management skills up to senior leadership … ServiceNow Customer Experience (UX) Lead - ITSM is responsible for shaping, governing, and continuously improving the end-to-end customer and user experience across IT Service Management services delivered through ServiceNow. The role ensures ITSM processes, journeys and digital touchpoints are designed around user needs, driving adoption, satisfaction ...