2 of 2 Service Management Jobs in Warwick

Job summary The ICT Trainee Service Operations Centre (SOC) Support Engineer will support the ICT Service Operations Team in delivering a reliable and customer-focused ICT support service. This role involves diagnosing and resolving technical issues across the Trusts supported equipment, ensuring service levels are met. The successful candidate will provide technical assistance for both hardware and … software used within Innovate's ICT services. Main duties of the job Reporting to the ICT Service Operations Team Leader, you will be responsible for ensuring that we deliver a prompt, efficient and positive ICT service delivery experience for each and every one of our customers, each and every time. The post holder will work with the ICT … Service Operations Team Leader to deliver an integrated ICT support service within the agreed Service Level Agreements (SLAs). The post holder must have the ability to demonstrate a logical approach to diagnosing and resolving technical faults on supported equipment throughout the Trust. The post holder will be a member of a team providing technical support to More ❯

provide world-class business coaching, consulting, and training designed to help organisations grow sustainably and achieve lasting success. At UBT, we are passionate about developing people, delivering outstanding customer service, and fostering a collaborative culture built on integrity and continuous improvement. Joining our IT team means becoming part of a forward-thinking organisation where your work truly makes an … of ensuring our technology runs smoothly and our teams remain productive. Key Responsibilities Provide first-line technical support to onsite and remote users, ensuring timely resolution of incidents and service requests. Troubleshoot hardware, software, and network issues across laptops, desktops, and meeting-room technology. Support audio-visual and conferencing systems within offices and meeting spaces. Log, update, and manage … work well under pressure. Strong organisational skills and attention to detail. Desirable Skills and Certifications: Familiarity with Windows, Microsoft 365, Active Directory, and Intune. Understanding of ITIL principles and service management processes. Certifications such as CompTIA A+, CompTIA Network+, or ITIL Foundation. Benefits Competitive salary of £30,000 – £35,000 per annum, depending on experience. Company car provided More ❯