4 of 4 Service Management Jobs in Warwickshire

reality by designing, engineering and validating the products of tomorrow for the worlds leading manufacturers. We are seeking a proactive and analytical Problem Management Specialist to join our team. The candidate will be responsible for identifying, analysing, and resolving recurring incidents and problems to prevent future occurrences. The candidate … with cross-functional teams to prioritize and resolve problems. Document problem resolution processes and best practices. Monitor and report on the effectiveness of problem management activities. Identify trends and patterns to anticipate and prevent future incidents. Participate in incident reviews and post-incident analysis meetings. Drive continuous improvement initiatives ...

this role, you should bring: Several years of experience with core IT systems, including servers, workstations, networking, and software. A strong background in IT Service Management, especially in Change, Risk, Asset/Configuration, and Incident processes. Proven expertise in IT/Cyber Security, particularly in: System hardening Vulnerability … management Patching Antivirus solutions Backup and recovery processes Awareness of Health & Safety requirements in high-risk operational environments. Exceptional analytical, diagnostic, and problem-solving skills to tackle challenges head-on! Desirable Experience (Bonus) Experience in Operational Technology (OT) within energy, utilities, or engineering environments is a plus! Familiarity with ...

additional training for users to ensure support efficiency is maintained to the highest level. Contributes content to the knowledge base to assist with problem management of incidents. Provides accurate information about incidents to support other IT processes. Tests hardware and program updates to verify whether newly implemented requirements … take ownership and responsibility while working effectively within a team Be logical and efficient, with a keen attention to detail Be self-motivated ITIL Service Management experience (Desirable) Experience of Supply Chain systems (Desirable) SAP experience (Desirable) Service Now experience (Desirable) What You’ll get in Return ...

ITSM system Escalate issues to senior support teams when required Create and maintain clear technical documentation Deliver a friendly, professional, and customer-focused service Essential Skills and Experience Experience in 1st Line or 2nd Line IT support Strong troubleshooting ability across hardware, Windows, Microsoft 365, Active Directory, and Intune … Ability to support audio-visual and conferencing systems Solid understanding of IT service management processes Excellent communication and interpersonal skills Strong organisational skills with attention to detail Full UK driving licence (required due to travel to other offices) Desirable Certifications CompTIA A+ CompTIA Network+ ITIL Foundation ...