6 of 6 Service Management Jobs in Warwickshire

network subject matter expert, providing technical support assurance and guidance in designated area, working unsupervised on infrastructure, network configuration and security tasks meeting required service levels and complying with Digital Service directorate procedures. To ensure that the network meets all the relevant industry/national/legislative/… knowledge of Cisco, Avaya telephony, Azure, AWS, zScaler, SolarWinds and sentinel gained through significant experience in similar size organisations. Strong knowledge of network Monitoring & Management alongside Supplier Management experience. Strong Knowledge of SD Wan, VLAN Azure vWan. Strong Knowledge of Static and Dynamic routing. Successful in applying industry ...

organisation. What you'll need to succeed *Substantial knowledge of Cisco, Avaya telephony, Azure, AWS, zScaler, SolarWinds and sentinel *Strong knowledge of network Monitoring & Management alongside Supplier Management experience. *Strong Knowledge of SD Wan, VLAN Azure vWan. *Strong Knowledge of Static and Dynamic routing. *Successful in applying industry … best practice with knowledge of ISO 20000 (Service Management) and ITSM. *Authoring of Technical Design documents and Service artefacts. **You must be located within 45/60 minutes of Warwick** What you'll get in return *Stand by allowance *Excellent pension What you need ...

quality assurance for system changes and upgrades Identify risks and provide mitigation strategies within network delivery Build and maintain effective relationships with managed service providers and external suppliers Contribute to a culture focused on balancing service quality with cost efficiency Special Conditions Participation in an on-call rota … Regular travel may be required Subject to Management Vetting About You Strong technical knowledge of networking technologies including Cisco, Azure, AWS, SD-WAN, VLANs, and routing (static & dynamic) Experience with network monitoring and management tools such as SolarWinds Familiarity with security and cloud-based solutions (e.g. Zscaler, Sentinel ...

ITSM system Escalate issues to senior support teams when required Create and maintain clear technical documentation Deliver a friendly, professional, and customer-focused service Essential Skills and Experience Experience in 1st Line or 2nd Line IT support Strong troubleshooting ability across hardware, Windows, Microsoft 365, Active Directory, and Intune … Ability to support audio-visual and conferencing systems Solid understanding of IT service management processes Excellent communication and interpersonal skills Strong organisational skills with attention to detail Full UK driving licence (required due to travel to other offices) Desirable Certifications CompTIA A+ CompTIA Network+ ITIL Foundation ...

additional training for users to ensure support efficiency is maintained to the highest level. Contributes content to the knowledge base to assist with problem management of incidents. Provides accurate information about incidents to support other IT processes. Tests hardware and program updates to verify whether newly implemented requirements … take ownership and responsibility while working effectively within a team Be logical and efficient, with a keen attention to detail Be self-motivated ITIL Service Management experience (Desirable) Experience of Supply Chain systems (Desirable) SAP experience (Desirable) Service Now experience (Desirable) What You’ll get in Return ...

strategy, identifying risks and mitigation strategies. Own quality assurance and impact analysis for changes to existing network services. Build and manage relationships with managed service providers, suppliers and partners. Participate in an on-call rota and travel across Warwickshire as required. Key Requirements: Strong hands-on experience with Cisco … telephony, Azure, AWS, ZScaler, SolarWinds and Sentinel. Solid knowledge of SD-WAN, VLANs, Azure vWAN and static/dynamic routing. Experience in network monitoring, service management and supplier engagement. Proven delivery of network infrastructure within large, complex organisations. Experience producing technical design documentation and service artefacts. Working ...