2 of 2 Service Management Jobs in Woking

Work with series suppliers to integrate and support standardized technology platforms. Develop and maintain technical documentation, knowledge base articles, and standard operating procedures. Drive continuous improvement initiatives to enhance service delivery, system reliability, and user experience. Manage vendor relationships and ensure third-party support aligns with service expectations. Ensure compliance with IT policies, procedures, and security standards. Participate … flexibility to travel and work non-standard hours aligned to the racing calendar, supporting the team from the factory during race and test events. Familiarity with ITIL framework and service management principles. Excellent troubleshooting, analytical, and problem-solving skills. Experience with service desk tools (e.g., ServiceNow, Jira, Freshservice). Ability to analyze data and produce meaningful reports More ❯

support. Role Dimensions: The role will own the successful implementation of key technical enhancements to continually improve responsiveness and consistency of resolution to IT support requests and the IT service received by the end user community. This is an varied role that covers the complete end user systems estate, inclusive of the device and platform they operate on. Ensuring … SSO, SCCM, Group Policy, Security. Good networking understanding, VLANs, VPN, DHCP, DNS, LAN, WAN, Cisco Meraki. Some previous knowledge of hardware procurement and asset management. Understanding of ITIL and Service Management good practice framework. MCP/MCITP/CCNA certified desirable. Personal Attributes: Ability to build and maintain relationships with customers, peers, and stakeholders. Strong verbal and written … communication skills. Excellent customer service skills proven within a high-pressure environment. Ability to remain calm and efficient under pressure. Good at problem solving and being organised in an enterprise environment. Ability to absorb technical information and communicate effectively at all levels to both technical and non-technical audiences. What can McLaren offer? We constantly strive to be better More ❯