18 of 18 Service Management Jobs in Surrey

multi‐product or cross‐platform software solutions. Solution and/or process experience with one or more of the following is highly desirable: IT Service Management (ITSM), Project Portfolio Management (PPM), DevOps, Agile, HR Service Delivery (HRSD), Governance Risk and Compliance (GRC), Security Operations, IT Operations … Management (ITOM) including Cloud Management, Event Management, Infrastructure Discovery/Mapping or any complementary technologies such as Generative AI. Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‐making, or problem‐solving. Ability to pull together complex virtual and matrix teams. ...

Acceptance Testing activities to ensure applications and services are fully operationally ready before production deployment. You will work closely with delivery teams, infrastructure, DevOps, service management, and business stakeholders to validate operational readiness, identify operational risks, and provide confidence for successful production releases. Key Responsibilities Operational Acceptance Testing … disaster recovery testing Batch processing and restart validation Stability and soak testing Operational support procedures Security and access validation Environment verification Defect & Evidence Management Produce comprehensive operational test evidence. Record, prioritise, and manage operational defects. Support root cause analysis of production readiness issues. Coordinate retesting after fixes. Maintain ...

POSITION DETAILS:Position Title:Project CoordinatorReports to (POSITION):Project Management Team LeadTeam:Project ManagementDepartment:Services Grade (If Applicable):NAPURPOSE OF JOB:(OVERALL DESCRIPTION OF THE POST WITHIN THE TEAM AND ORGANISATION)The Project Coordinator will provide professional project and service delivery coordination across a portfolio of Cloud, Security … Software Optimisation customer engagements.The role sits within the Project Management team and is responsible for owning and coordinating a portfolio of lower complexity projects and services from initiation through to closure or transition into Business As Usual operations. The Project Coordinator will act as the primary ...

people. Job Description You will produce new business with a defined set of ServiceNow's largest existing accounts. You will oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services, in supporting our most esteemed clients. What … tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 10+ years of experience in client management, aligning account strategies to revenue opportunities 5+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions ...

design engagements todemonstratehow ServiceNow meets the needs of strategic customers,includingCustomer Experience,AI Governance, Autonomous,IT Transformation, Digital Products/Services, Platform as a Service, Enterprise Service Management, and the co-creation of industry specific solutions. Understand the businessand digitalstrategy of the customer and articulate how ServiceNow … papers, workshops, etc Qualifications To be successful in this role you have: Deep experience (8+ years) of working in Manufacturing,Consumer Goods,Retail or Service Industries in a strategic and consultative architecturepresalesrole. Experience inleveragingor critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. ...

expertise. DOCUMENTATION Knowledge Strategy: Enable broad knowledge sharing and achieve documentation excellence. Developer Experience: Create innovative approaches to internal platforms, build high‐adoption self‐service capabilities, and influence industry practices. Knowledge Management: Build knowledge‐sharing organizations, drive learning culture, and provide governance frameworks. Pattern Generalization: Define organizational approach … executive level and bridge engineering and business. Business Immersion: Influence domain strategy, embody the immersion mindset, and shape engineering engagement with business. Stakeholder Management: Shape stakeholder practices, manage executive relationships, and build exceptional partnerships. PEOPLE Technical Leadership: Develop leaders, shape talent strategy, and build high‐performing teams. Multi‐Audience ...

architecture and design engagements to demonstrate how ServiceNow meets the needs of strategic customers, including IT Transformation, Digital Products/Services, Platform as a Service, Enterprise Service Management, and the co‐creation of industry‐specific solutions Understand the business strategy of the customer and articulate how ServiceNow ...

it. Role Summary We are looking for an experienced SAP HCM Payroll/Employee Central Payroll (ECP) Consultant to join our UK & Ireland Application Management Services (AMS) team. This role is focused on ensuring the smooth and efficient operation of SAP Payroll solutions by providing expert technicalsupport, resolving complex … support SAP HCM Payroll and/or Employee Central Payroll solutions. Manage and resolve payroll and HR incidents submitted through the C4C system, service requests, and change requests in line with agreed SLAs. Provide expertise across Payroll (PY) and related HCM modules including PA, OM, TM, ESS/MSS. ...

About the role We are looking for a 1st Line Team Lead to run the Tier 1 function of our service desk, supporting a major care sector group with a large multi-site estate across England and Scotland alongside our wider client base. This is a working lead role … tools alongside the team and part running the desk - managing the queue, coaching the engineers, owning ticket quality and making sure nothing slips. The service desk sits at the heart of a newly signed managed service contract that is growing quickly, with a substantial site onboarding programme underway ...

Customer Service Manager Guildford- Free Parking 45K - 55K (DOE) - Benefits, Performance Bonus, Monthly Socials This role is office based Monday - Friday Overview: Are you an experienced Customer Services Manager looking for a new challenge? Join my client who has rapidly grown in the last 5 years and is actively … looking for an experienced Customer Service Manager to help improve and grow their already successful Customer Service Team. The business specialises in manufacturing award winning products across UK & Europe and they have successfully built up their reputation in the market with award winning products. As the Customer Services ...

technological partner for the core business operations of its clients worldwide. It stands at the forefront of key sectors including Transport, Defence, Air Traffic Management and Space, alongside advanced Information Technology services delivered through Minsait, and cutting-edge capabilities in Sovereign AI, Cybersecurity, and Cyberdefence via IndraMind. The company … global benchmark in innovative transportation and mobility solutions. It is recognised as one of the world’s top three companies in public transportation management systems. Indra’s technology supports the daily journeys of over 78 million people, helping to reduce more than 10 million tonnes of CO2 emissions annually ...

Vault and backup solutions. Cloud security and cyber security best practices. ISO 27001 compliance, audits and security governance. Windows and Linux environments. IT service management and modern infrastructure practices including DevOps principles. It would be great if you also have experience with technologies such as GitHub, Rundeck ...

escalating more complex problems when needed. Alongside the day-to-day support work, you'll contribute to improving internal documentation, knowledge sharing and service desk processes as the team continues to grow. You'll gain exposure to technologies including Microsoft Windows, Microsoft 365, networking, virtualisation, backup solutions and hosted … opportunity to broaden your technical knowledge. What you'll be doing Supporting Microsoft Windows and Microsoft 365. Working within a ticketing or IT service management system. Troubleshooting first-line technical issues. Communicating confidently with customers over the phone and by email. Managing multiple priorities while remaining organised ...

software, cloud, or customer experience of the same Experience with the Telco, Media & Technology market and experience selling and gaining access to customers’ senior management Understanding of standard approaches to coaching, mentoring and management of individual contributors Deep experience in Value Based Selling or Solution Selling A thorough … understanding of the SaaS Market space, the provision of PaaS based solutions and a broad understanding of Service Management practices 30-50% travel with offices in Staines and London with attendance 1-2 times a week depending on business need Additional Information Work Personas We approach our distributed ...

with Windows Server, Active Directory, Group Policy, VMware and hybrid Microsoft environments to establish the future Wintel capability. The role collaborates with stakeholders, SMEs, service management and programme leadership to ensure safe and sustainable operations, with a focus on incident readiness, backups, and service #J-18808-Ljbffr ...

join a growing technical support team within the heating industry. This is a varied role where you'll provide expert technical support to installers, service engineers, merchants and customers, helping to diagnose faults, resolve technical issues and deliver an excellent customer experience. If you have a strong background … domestic heating systems, enjoy solving technical problems and take pride in delivering first-class customer service, we'd like to hear from you. The Role Working as part of a knowledgeable Technical Helpdesk team, you will provide both pre-sales and after-sales technical support across ...

colleagues, suppliers and University stakeholders to deliver reliable, customer-focused AV and teaching technology support. The post holder will support day-to-day service delivery by preparing, operating and demonstrating AV equipment, diagnosing routine and less-routine issues, maintaining accurate records and escalating complex or unresolved problems where needed. … services are delivered to agreed quality standards. Receive, prioritise and respond to support requests through telephone, email, face-to-face contact and the IT service management tool, arranging immediate work priorities in response to operational needs. Diagnose and resolve routine and less-routine AV hardware, software, connectivity ...

efficiently, and enables the publication of paginated reports and Power BI dashboards through Azure-integrated services. The platform will support a broad range of management information, reporting, analytics, and business insight requirements across the organisation.This position requires strong technical expertise in SQL, ETL development, data warehousing, and the Microsoft … DeveloperReports ToData Warehouse ManagerQualifications, Experience and SkillsQualificationsEssentialHold, have held, or be eligible to obtain CTC Security Clearance.Full, clean driving licence.DesirableUndergraduate degree in Computer Science, Management Information Systems, Business Administration, Engineering, or a related discipline.Experience and SkillsEssentialProven experience developing, deploying, and supporting multi-source SQL data warehouses in on-premises ...