7 of 7 Service Management Jobs in Surrey

countries. Optical technologies are the foundation of our business. We employ around 4,000 people worldwide. Join our team and help to shape our future with lasting effect. Field Service Specialist Job ID: 4233 Location: Camberley, ENG, GB Qualifications, skills and abilities Role Description: Location: Home Based The Field Engineer will work within the Operations department, reporting to a … excellent communication skills; capable of clearly communicating technical matters to stakeholders, be able to work independently and to tight timescales while managing multiple tasks and prioritising effectively. Quality customer Service is our top priority, as such we rely on dedicated team members to continuously help improve the way we work, in serving our clients' needs. Candidates and will be … meetings, job costing, and negotiations with third parties. Completing installation of equipment on site, or where applicable supervising the sub-contractors while they undertake those installation tasks. Undertake field service tasks and maintenance activities i.e., calibrations, annual maintenance, and service. Ensure that faults are resolved within the agreed Service Level Agreement (SLA) and that the customer is regularly More ❯

and aligned with the dynamic needs of the maritime and port services industry, delivering high performance across a complex, 24/7 operational landscape. Duties and Responsibilities: Infrastructure & Cloud Management * Lead the architecture and lifecycle management of hybrid infrastructure supporting all operations, both onshore and offshore. * Oversee cloud infrastructure (e.g., Microsoft Azure) for scalability, performance, and disaster resilience … contact centres, maritime radio integration, and unified communications platforms like Microsoft Teams. * Maintain continuous communication coverage and resilience for mission-critical operational systems in real-time port environments. IT Service Management * Oversee operational excellence in IT service delivery, applying ITIL principles to support change, incident, and problem management in both office and field environments. * Define and … monitor SLAs and KPIs aligned to the uptime demands of port infrastructure, vessels, and ERP environments. * Collaborate with logistics and operations teams to maintain IT service reliability for crane automation, yard management systems, and terminal access control. Cybersecurity & Compliance * Collaborate with the cybersecurity function to secure infrastructure against threats targeting critical national infrastructure, including OT (Operational Technology) environments. More ❯

the company's network infrastructure. Key Responsibilities: Network & Security Monitoring: Perform daily monitoring of network infrastructure and cyber security systems to prevent unplanned downtime, security breaches, or vulnerabilities. Network Management: Develop, maintain, and support the organization's network, including managing Layer 2/3 devices, LAN/WAN, B2B connections, remote access, load balancing, Wi-Fi, and network performance … tools. IT Security Management: Manage IT security systems, including next-generation firewalls, IPS, SIEM tools, endpoint security, and other devices/services. Respond to and analyze security incidents, deploying patches and mitigating vulnerabilities promptly. Security Incident Response: Identify and respond to external and internal threats, investigate security incidents, and implement necessary fixes. Project Collaboration: Work on cyber security projects … particularly those requiring security input, including the rollout of new security measures across the organization. Tool & Software Management: Install and manage firewall and data encryption software to protect sensitive business information. Risk Assessment: Continuously assess risks and report to management to support informed decision-making on cyber security matters. Incident & Service Management: Manage and resolve incidents More ❯

the business units within the group, with a particular focus on the Central Functions IT portfolio. This is a unique opportunity for a technology leader with strong stakeholder engagement, service management, and project delivery experience to shape the relationship between IT and operational teams. Reporting into senior IT leadership and working closely with the C-suite, the role … will ensure that IT services and projects deliver measurable value to the organisation. You'll also help define and deliver a service framework that aligns with business critically, strategic goals, and operational impact. Key Responsibilities Build trusted relationships across Central Functions and vertical teams such as Finance, HR and Pest Control. Act as a strategic advisor-translating business needs … into IT priorities and influencing road map decisions. Facilitate strategic engagement sessions with senior stakeholders and third-party partners. Monitor and review service performance to ensure continued relevance and value delivery. Serve as an escalation point for service issues, ensuring timely and effective resolution. Lead or support the delivery of IT and digital transformation projects-focusing on measurable More ❯

e.g., Procurement) to define and implement an IT supplier strategy that supports business goals, enhances supplier performance, and manages risk effectively Collaborate with senior stakeholders, including the Head of Service Management and Head of Digital Business Information Management, to develop and maintain a clear and effective IT supplier governance framework Support the procurement lifecycle for IT supplier … services ?" including tendering, contract negotiations, and renewals ?" ensuring alignment with strategic needs Facilitate and lead regular IT supplier review meetings, helping to maintain strong relationships and ensure service level agreements (SLAs) and customer expectations are consistently met Identify opportunities for continuous improvement in supplier performance, promoting quality, value for money, and innovative solutions Your skills and experiences: Essential Proven … experience in IT supplier management, covering the full supplier lifecycle ?" including identification, evaluation, contracting, performance monitoring, and offboarding Demonstrated success in developing and implementing IT supplier strategies, ideally within highly regulated sectors such as aerospace or defence or similar Proven track record in establishing effective IT supplier governance frameworks, incorporating key processes such as tendering, compliance, performance management More ❯

Are you ready to join a fast-growing company with a strong mission to drive sustainability and innovation? 🌱🌍 At CHG-MERIDIAN, we are pioneers in financial solutions and equipment management across the IT, Industrial, and Healthcare sectors. Our leasing solutions empower businesses with advanced technology while promoting sustainability throughout. ♻️ The Team Leader – Operations (TL Ops) manages and develops the … activities. The role focuses on delivering operational efficiency, maintaining customer satisfaction, and ensuring strong performance across the leasing lifecycle, including lease administration, invoicing, end-of-lease processes, and customer service management. The TL Ops drives process improvements, standardization, and automation to build a scalable operations function while maintaining accurate performance reporting and fostering collaboration with regional teams and stakeholders. … Key Responsibilities: Oversee OPS team performance, ensuring SLA and KPI targets are met. Manage workload allocation, queue management, and case escalation. Deliver periodic operational reporting and communicate performance trends. Act as escalation point for internal/external stakeholders. Collaborate regionally to standardize processes and improve efficiency. Represent OPS in local and customer workshops. Lead, coach, and develop team members More ❯

a hybrid role based in their Guildford office. We offer extensive training, including online, classroom, and in-house courses, leading to nationally recognized qualifications in areas such as Project Management, Agile methodologies, Business Analysis, IT Service Management, Cyber Security, and Technology Procurement. Responsibilities Providing technical assurance that proposed solutions are fit for purpose. Developing new architectures to … mitigate risks posed by emerging technologies and business practices. Advising clients on information assurance, architectural issues, and risks. Supporting the development of Risk Management Accreditation Document Sets (RMADS). Scoping security testing activities, explaining findings, and recommending remedial actions to stakeholders. Investigating security incidents. Promoting security awareness within project teams and the organization. Candidate requirements: HMG Security Policy Framework More ❯