16 of 16 Service Management Jobs in Surrey

to enhance collaboration between the technical team and the global business units. About the Role We are looking for a strategic and results-driven Service Management Office (SMO) Lead to oversee the implementation, management, and continuous improvement of IT service management (ITSM) practices across the … organization. This role involves developing and enforcing standards, ensuring alignment with business objectives, and fostering a culture of service excellence. The SMO Lead will play a critical role in driving IT service efficiency, governance, and value delivery. Key Responsibilities: Defining the vision, strategy, and roadmap for the Service Management Office (SMO) in alignment with organizational goals, establishing and enforcing IT service management policies based on ITIL, and managing the service portfolio. Identifying opportunities for continuous improvement, leading and mentoring the SMO team, and collaborating with IT and business leaders to ensure service More ❯

focuses on delivering best-practice-based solutions that drive business outcomes and enhance operational efficiency. The successful candidate will possess deep expertise in field service management, coupled with a strong understanding of customer service workflows, to solve complex client challenges and advocate for customer needs within ServiceNow. … issues, implementing efficiencies and driving resolution of critical path challenges. Mentor and guide developers and consultants on best practices in technical design and field service management workflows. Pre-Sales Support Partner with the pre-sales team to scope complex service engagements involving ServiceNow products and intricate integrations … systems, with a focus on S2P/FSO. Demonstrate thought leadership by contributing to webinars, white papers, and community groups, highlighting expertise in field service management. Product Collaboration Engage with ServiceNow product teams to provide feedback and insights on new features, capabilities, and best practices. Participate in go-to More ❯

You'll collaborate with a team of six application managers, designing, implementing, and maintaining the landscape. Your expertise will focus on the ServiceNow Customer Service Management application; including case management, advanced work assignment, virtual agent, chatbots, knowledge management, SLA & entitlements, CSM/FSM workspace, customer service … be responsible for delivering customer integrations as well as supporting internal business integrations. Other applications on the platform where experience is preferred are Field Service Management (FSM), IT Service Management (ITSM) and Strategic Portfolio Management (SPM). You will work closely with key users to … Create innovative solutions to drive efficiencies for business stakeholders Manage and coordinate technical projects Skills & experience: Functional Strong expertise and an understanding of customer service business processes Skilled in requirements analysis, functional and technical design, testing, and agile methodologies Strong analytical and problem-solving abilities Knowledge of ITIL (preferred More ❯

foundation of our business. We employ around 4,000 people worldwide. Join our team and help to shape our future with lasting effect. Field Service Specialist Job ID: 4082 Location: Camberley, ENG, GB Date: Apr 7, 2025 Qualifications, skills and abilities Field Engineer - Southern Region (Luton/Watford - radius … clearly communicating technical matters to stakeholders, be able to work independently and to tight timescales while managing multiple tasks and prioritising effectively. Quality customer Service is our top priority, as such we rely on dedicated team members to continuously help improve the way we work, in serving our clients … with third parties. Completing installation of equipment on site, or where applicable supervising the sub-contractors while they undertake those installation tasks. Undertake field service tasks and maintenance activities i.e., calibrations, annual maintenance, and service. Ensure that faults are resolved within the agreed Service Level Agreement (SLA) and More ❯

Director, Client Experience & IT Services Job ID: ADMN- Location: Kingston (with Tri-Campus Responsibilities) Deadline: May 14, 2025 Job Type: Administrative/Management Start Date: Immediately Number of Positions: 1 Duration: Full-Time Position Summary The Director of Client Experience and Services at St. Lawrence College leads the transformation … of IT service delivery by fostering a client-focused culture and implementing strategies that enhance operational efficiency, reliability, and user satisfaction. This senior leadership position is integral to aligning technology services with the college's mission of providing exceptional education and support to its diverse community of students, faculty … academic departments, administrative units, and IT teams, to deliver seamless and responsive services that meet the evolving needs of the college. By overseeing the Service Centre, Client Services teams, IT infrastructure, and relationships with external vendors the Director ensures the consistent delivery of high-quality support while driving initiatives More ❯

Global Service Desk Manager We are recruiting a Global Service Desk Manager to join our Esher based team at Healix. In this role you will oversee the Global Healix IT Service Desk which provides application and user support around the world. The role is crucial to ensuring … both our internal and external customers receive an excellent level of service no matter where they are located. This role will involve regular communication with the IT team in Esher and other locations, staff members across the group, senior stakeholders, the Group CTO, suppliers and IT departments of third … this role early to mid June. Requirements: Experience: 5+ years in a similar role, strong knowledge of ITIL framework and best practices, proficient in service desk software and ITSM tooling, Microsoft 365, Microsoft Intune, PC setup and configuration, understanding of Windows server technologies and Active Directory services. Skills: Excellent More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a talented … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a talented … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

a team of IT professionals, and developing strategic solutions to meet the technology needs. Role & Responsibilities Leadership and Strategy: Provide IT leadership and vision. Service Management: Ensure the streamlined IT operation of the IT technical department in alignment with the business objectives of the organisation. Manage and deliver … IT services to meet the needs of the company, including service management, planning, and support processes. Technical expertise : Provide technical knowledge to support, maintain and deliver on all IT projects and objectives. Project Management : Oversee the planning, implementation, and tracking of specific short-term and long-term … projects. Team Management : Manage and develop a high-performing team of IT professionals. Foster a collaborative, supportive, and performance-oriented environment. Business Leadership: Security and Compliance: Ensure the security of the IT systems and data integrity by implementing up-to-date security measures and compliance policies. Budget Management More ❯

a team of IT professionals, and developing strategic solutions to meet the technology needs. Role & Responsibilities Leadership and Strategy: Provide IT leadership and vision. Service Management: Ensure the streamlined IT operation of the IT technical department in alignment with the business objectives of the organisation. Manage and deliver … IT services to meet the needs of the company, including service management, planning, and support processes. Technical expertise : Provide technical knowledge to support, maintain and deliver on all IT projects and objectives. Project Management : Oversee the planning, implementation, and tracking of specific short-term and long-term … projects. Team Management : Manage and develop a high-performing team of IT professionals. Foster a collaborative, supportive, and performance-oriented environment. Business Leadership: Security and Compliance: Ensure the security of the IT systems and data integrity by implementing up-to-date security measures and compliance policies. Budget Management More ❯

in addition to a wider portfolio of SaaS applications and on-premise services, IT provides Modern Workplace, Compute & Storage, Networks, Communications, AV and Security. Management of IT systems is the responsibility of the Head of IT Operations, with the support of the IT Systems Engineer, IT Desktop Engineer. Based … services across the organisation. Key Accountabilities Day-to-day end users support, performing troubleshooting and fault analysis of technology issues raised by ESP staff. Management of Joiners, Movers and Leavers processes, ensuring the efficient onboarding and offboarding of staff. This includes devices setup, user account administration and new joiner … asset records Collaboration with third party Network Support teams to resolve networking issues, including the completion of network patching Raising issues with third-party service providers, e.g. managed firewall services, software developers, cloud services Creation and maintenance of IT documentation including user guides, operating procedures and asset information Support More ❯

problem-solving skills, and an exceptional practical working knowledge of AWS cloud services, solutions, identity, and infrastructure . You'll navigate within the companies Service Frameworks with ease while aligning solutions to the Companies regulatory stance and risk appetites. What you will do: Support and Deliver AWS Services & Security … and Kinect. Coding & Automation: Proficiency in scripting languages (Python, Bash, YAML), code versioning tools, and developing scalable, efficient automation in production environments. ITSM, ITIL & Service Improvement: Strong understanding of IT service management, ITIL frameworks, and continual service improvement methodologies. Certifications & Communication: AWS certification preferred (e.g., AWS … team via as soon as possible before the closing date to discuss your needs. About Intrum: Intrum is the industry-leading provider of credit management services across 20 markets in Europe. By helping companies to get paid and support people with their late payments, Intrum leads the way to More ❯

optimise our Azure environment. Implementing continuous improvements to our guardrails and policies to deliver stable, resilient and secure cloud solutions. Ideal Candidate: Azure & M365 Management: Deploy, configure, and maintain Azure infrastructure (VMs, storage, networking, Entra ID, M365 services). Monitoring & Security: Implement monitoring, logging, and security best practices (Azure … of Azure IaaS, PaaS, SaaS, and networking (VNETs, VPNs, ExpressRoute). Proficiency in automation and scripting (PowerShell, Azure CLI, Terraform). Experience with endpoint management & security (Intune, Autopilot, Defender). Familiarity with DevOps tools (Azure DevOps, Git, CI/CD). Azure certifications (Azure Administrator, Solutions Architect) preferred. Knowledge … of ITIL service management is a plus. If role sounds of interest, do not hesitate to submit your CV More ❯

data between systems. This will involve working closely with the system application managers and other technical staff. Help to ensure the interfaces and their management are supportive all governance and security policies and procedures. To monitor the day-to-day running and usage of data interfaces and integration engines … Essential Degree or equivalent level of experience involving computer science/programme modules JavaScript or other object-oriented programming language SQL for query and management Desirable Qualification or completed training in using Mirth. Application troubleshooting level of understanding on Linux Experience Essential Previous work experience developing interfaces using Mirth. … the HL7 messaging structure, the different HL7 versions, awareness that some systems deviate from the 'standard'. SQL database skills for data handling and service management. Operating system knowledge for Windows and Linus for the purposes of issue trouble shooting and basic system monitoring. Desirable Knowledge about EPRs Understanding More ❯

that next level of excellence. You'll be at the forefront of infusing cutting-edge AI into IFS Cloud, revolutionizing Enterprise Resource Planning, Asset Management, and Field Service Management. Get ready to tackle high-stakes challenges like IIoT, predictive maintenance, forecasting, anomaly detection, optimization, and unleashing generative AI. … Sounds exciting? Are you ready for the market leader in FSM? Then we look forward to receiving your complete application through our online applicant management system, stating your salary requirements and earliest possible starting date. Interviews and selections will be carried out continuously. As a step in our recruitment More ❯

of excellence. You'll be at the forefront of infusing cutting-edge advanced analytics and AI into IFS Cloud, revolutionizing Enterprise Resource Planning, Asset Management, and Field Service Management. Get ready to tackle high-stakes challenges like IIoT, predictive maintenance, forecasting, anomaly detection, optimization, and unleashing generative AI. … Sounds exciting? Are you ready for the market leader in FSM? Then we look forward to receiving your complete application through our online applicant management system, stating your salary requirements and earliest possible starting date. Interviews and selections will be carried out continuously. As a step in our recruitment More ❯