2 of 2 Service Management Jobs in Worcestershire

Duties will include, but are not limited to: Provide 1st and 2nd line IT support to users across the Europe region, resolving incidents and service requests via Southco’s service desk ticketing system in line with agreed service levels Diagnose, troubleshoot, and resolve IT issues relating … Southco’s IT and security standards Maintain accurate ticket records and technical documentation, ensuring all actions, resolutions, and updates are clearly logged within the service management system Collaborate with global IT colleagues and third‐party suppliers to support service delivery, system upgrades, and routine maintenance activities Support ...

line support for business-critical applications Work closely with internal teams, developers, vendors, and external partners to resolve issues and deliver solutions Support change management activities and ensure smooth transitions Ensure compliance with internal policies, security standards, and regulatory requirements Assist with audits, risk assessments, and application governance activities … have: Experience supporting and developing enterprise applications Intermediate SQL skills, including querying and data manipulation Understanding of APIs, middleware, and system integrations Experience with service management platforms such as Jira and Helix Experience managing Windows Servers Knowledge of role-based access controls, authentication protocols, and data protection principles ...