10 of 10 Service Management Jobs in York

unique is welcome; join us and let’s build what’s next - together! About the Role Anaplan has an opportunity for a self‐motivated Service Manager to join our cross‐functional Platform Engineering group. In this role, you will support the systems used by hundreds of software engineers … thousands of customers. Working within the Platform Service Management (PSM) team, you will collaborate closely with colleagues across engineering, security, and operations to streamline delivery, optimize platform stability, and foster operational excellence. We have unparalleled access to our users; they are our colleagues! Your Impact Assessing and triaging ...

managing the product backlog and ensuring delivered solutions meet the needs of our organisation and associates. This role bridges business needs across multiple functions, service operations, and engineering execution, ensuring scalable, automated, and user-centric service experiences across IT, workplace and functional domains. While IT Service Management is growing in maturity the role will also lead the stand up and operationalisation of service management capabilities for Facilities & Finance. This position reports to the Enterprise Service Management leader and is part of the Enterprise Applications Team in Danaher Corporate and will be fully ...

Join OneAdvanced We are looking for a proactive and customer-focused Service Desk Team Leader to support the day-to-day operations of our service desk team within a Managed Service Provider (MSP) environment. Reporting to the Service Desk Manager, you will be responsible for ensuring … high-quality service delivery, mentoring team members, and driving performance through effective leadership and data-driven decision-making. What You Will Do Team Leadership & Support Act as the first point of escalation for technical and customer service issues. Provide guidance, coaching, and support to service desk analysts ...

appropriate reporting and notifications to key stakeholders Own the major incident lifecycle end to end, from declaration through to satisfactory resolution as confirmed by Service Management Proactively manage major incidents to satisfactory resolution in a timely manner, ensuring minimal business impact, initiating escalation procedures as appropriate, chairing post … incident reviews and managing persistent or recurring incidents identified through trend analysis Own the Problem Management process, driving root cause analysis for recurring and high-impact incidents, maintaining the Known Error Database and tracking problems through to permanent fix Own the Change Management process, chairing CAB, assessing ...

Anaplan in the United Kingdom seeks a self‐motivated Service Manager to join the Platform Service Management team. You will support systems used by hundreds of software engineers and thousands of customers, collaborating with engineering, security and operations to streamline delivery and platform stability. You will triage … incidents, participate in a global on-call rotation, and drive proactive Problem Management to reduce recurring issues while upholding SLAs and driving operational excellence #J-18808-Ljbffr ...

lead design governance, and embed automation to deliver secure, scalable services. You will mentor engineers, produce technical documentation, and ensure alignment with ITIL v4 service management while maintaining strong stakeholder communication. #J-18808-Ljbffr ...

remote SCADA/PLC issues across various automation platforms (Siemens, Rockwell, WinCC, TIA Portal, etc.) Provide real-time technical support to commissioning and field service teams during startup and maintenance Configure and maintain industrial networks, remote access tools, and system alarms Support retrofit projects and ensure compatibility of updated … WinCC, C/C++, Python, Linux) Assist in commissioning of new systems remotely or in collaboration with field technicians Collaborate cross-functionally with field service, engineering, and sales for technical proposals and system design Create and maintain user manuals, programming standards, and operating procedures Document interventions, updates, and remote ...

OneAdvanced in the United Kingdom is seeking an IT Service Management professional to own Incident, Problem and Change processes for our customers. You will coordinate resources, drive root-cause analysis and ensure timely resolution while maintaining customer satisfaction. You will chair CAB, report KPIs, manage major incidents ...

plays a leading role in architecting, implementing, and governing Microsoft 365 and Modern Workplace solutions across our customer environments. You will support consistent, standardised service delivery, embed automation and configuration control, and provide thought leadership that ensures our services remain secure, scalable, and aligned to best practice. This … customer-facing role requiring technical depth, clear communication, and a strong understanding of ITIL v4-aligned service management. What You Will Do Lead and implement complex Microsoft 365 and Modern Workplace projects, including Exchange Online, SharePoint Online, Intune, Microsoft Teams, OneDrive, Purview, Entra ID, and Microsoft Defender. Design ...

scope change early. Work with operational teams to ensure environments are supportable, resilient, and well documented. Produce clear, structured technical design documentation and support service handover activities. Act as an escalation resource for complex infrastructure incidents and technical challenges. Build trust and long‐term relationships with customers … assisted tools responsibly to improve solution design, documentation, or operational efficiency. What You Will Have Proven experience, delivering infrastructure solutions in consultancy, managed service, or enterprise environments. Strong hands‐on experience with Windows Server, including Active Directory Domain Services, Group Policy, DNS, DHCP, certificate services, and file and storage ...