11 of 11 Service Management Jobs in the City of Westminster

Operations. The client is committed to becoming a digitally automated, data-driven, and AI-enabled telco, leveraging ServiceNow as a strategic platform to modernise service management, network operations, and customer experience across mobile, fixed, broadband, and enterprise services. Role Overview We are seeking a highly skilled ServiceNow Architect … technical expertise, solution design skills, and telco domain knowledge to build scalable, high‐quality ServiceNow solutions that support the client's complex telco service management and operations landscape. Key Responsibilities The successful candidate will lead solution design and architecture across the ServiceNow platform, driving ...

behind every successful restaurant is reliable technology that keeps our teams connected and our customers happy. We're looking for an experienced IT Operations & Service Manager to take ownership of IT service delivery across our nationwide restaurant estate and Support Office. This is a hands‐on role … closely with the Head of IT, you'll help ensure our restaurants stay operational, our systems remain reliable and our technology partners deliver the service our teams need. What You'll Be Doing Owning day-to-day IT service delivery across restaurants and the Support Office Managing ...

IntroductionThe In-Store Technology Analyst role has the responsibility of investigating and resolving technical issues raised through the service management platform, for all in store and head office IT hardware and software. Working daily on site in our stores/offices, the IST Analyst is the physical touch … rotational basis, as well as occasional travel to regional stores and sites.As the In-Store Technology Analyst, you will:•Work collaboratively with other Service Delivery teams to ensure that incidents and problems are efficiently and effectively dealt with •Be the 1st & 2nd line support of PC, Mac and store ...

jobs location - London The In-Store Technology Analyst role has the responsibility of investigating and resolving technical issues raised through the service management platform, for all in store and head office IT hardware and software. Working daily on site in our stores/offices, the IST Analyst … rotational basis, as well as occasional travel to regional stores and sites. As the In-Store Technology Analyst, you will: Work collaboratively with other Service Delivery teams to ensure that incidents and problems are efficiently and effectively dealt with Be the 1st & 2nd line support ...

prioritise enhancements in line with business strategy. Ensure application stability, resilience, performance and appropriate lifecycle management. Manage platform upgrades, configuration and technical debt. Service and support management Lead application support for business-critical banking platforms. Manage incidents, problems and service requests, including major incident coordination. Produce root … operating procedures. Change, release and testing Own release planning and deployment activities across nCino and Mambu. Coordinate user acceptance testing, regression testing, defect management and business sign-off. Manage deployment readiness, production validation and post-release hypercare. Ensure changes comply with the Bank's governance, audit and regulatory requirements. ...

executives, campus leaders, and internal ITS staff. Translate complex technical initiatives into clear, audience-specific messages that explain business value, institutional impact, risk reduction, service improvement, modernization, and operational reliability. Develop recurring communications products, including a portfolio of ITS impact infographics, roadmap updates, project story briefs, service spotlights … stakeholder updates that demonstrate ITS progress and value. Establish a consistent messaging framework that explains ITS priorities, capacity constraints, service responsibilities, decision points, and the connection between ITS work and CSU systemwide priorities. Develop and maintain an annual communications strategy, editorial calendar, and content roadmap. Internal and End-User ...

operational employees working across an international network. They are now strengthening their internal IT team with a Systems Engineer focused on Microsoft infrastructure, endpoint management and IT operations. The Role This is a varied, hands-on position combining Microsoft 365, Azure, Entra ID and Windows infrastructure , with a particular … focus on Microsoft Intune and Mobile Device Management . You’ll work across both infrastructure and operational IT, supporting users while contributing to projects, migrations and the continued development of the company's Microsoft environment. Your Responsibilities Operate and develop Microsoft 365, Azure and Entra ID environments. Administer Windows ...

with OCM and Functional Leads to upskill SAP BAU teams and embed knowledge transfer. Shape the future SAP Functional operating model, governance framework and service organisation. Lead the transition of SAP Functional services, change governance and operational ownership into BAU. Drive the identification and prioritisation of deferred scope, enhancement … adjacent SAP functional areas. Comfortable operating within multi-vendor environments, working closely with Systems Integrators and delivery partners. Knowledge of SAP operating models, service transition and the move from project delivery into BAU support. Understanding of governance, change control, service management and continuous improvement practices. Strong stakeholder ...

value through effective governance, innovation and operational excellence. Working closely with Technology, business stakeholders and external partners, the successful candidate will drive platform adoption, service improvements and long-term platform growth. What you’ll do Define and manage the ServiceNow platform strategy, roadmap and long-term vision. Lead … business stakeholders to align platform priorities with organisational needs. Ensure platform stability, performance, security and availability across all ServiceNow services. Oversee third-party vendors, service providers and platform-related budgets. Establish strong governance, risk management and compliance controls for the platform. Lead, coach and develop platform and engineering ...

Business Administration, Masters - Risk ManagementCertifications -Certified Fraud Examiner (CFE) - ACFE, CISA - ISACA – Information Systems Audit and Control Association, ITIL 4 Foundation Certificate in IT Service Management - Skillsoft, Microsoft Certified: Azure Security Engineer Associate - MicrosoftRequired Skills -Data Literacy, Executive Presence, Information Security, Risk Management, StorytellingLanguageEnglish (Required)Language Proficiency ...

Store Technology Analyst to support store and head office IT hardware/software on site in London. You will resolve issues via the service management platform, install and maintain end-user devices, and provide remote support for regional sites. The role requires flexibility to work late shifts, weekends ...