1 to 25 of 26 Service Management Jobs in Central London

Service Consultant – Service Design, Transition & ServiceNow CSM Contract: 6 Months Start: ASAP Rate: Up to £525 per day Location: London or Leeds IR35: Outside IR35 Security Clearance: NPPV3 Required TRIA are supporting a specialist technology services organisation in the search for an experienced Service Consultant to join … high-profile programme delivering complex managed service solutions. This is a hands-on role requiring a proactive, "roll-your-sleeves-up" approach. You'll play a key role in taking service operating models from concept through to implementation, ensuring new and enhanced services are fully operationally ready ...

Service Management Analyst, working for one of the prestigious Financial Services companies in the City. This is a 12 month Fixed Term Contract, working in a hybrid model, with a minimum of 3 days per week on-site in their office. Overview: The IT Service Management Analyst will work closely with the Service Management teams to support and optimise a robust Service Management function. You will be a key SME for that technical estate, working with the IT Service Management team to run the Change Management process, support ...

Vendor & Service Performance Manager London | Hybrid Working Technology services don't fail because of one team. They succeed when everything works together. We're partnering with a global insurance broker to find an IT Vendor & Service Performance Manager who will sit at the heart of technology operations, owning … service performance across internal teams, strategic suppliers and business-critical platforms. This isn't a traditional infrastructure management role. It's an opportunity to become the single point of accountability for technology service outcomes, influencing senior stakeholders, driving supplier performance and ensuring technology delivers measurable value ...

information. Excellent opportunity to join a growing MSP and lead hardware operations across the business. Senior role overseeing equipment builds, deployments, repairs, stock management and workshop engineers. Hands-on position working closely with Service Delivery, Projects, Procurement and Technical teams. To apply, please email Who is the client … client is a well-established Managed Service Provider delivering technology solutions to a diverse customer base. As part of their continued growth, they are looking to appoint an experienced Hardware Operations Manager to take ownership of hardware services, workshop operations and deployment activities across the business. This ...

Position: Service Delivery Engineer (Network) Located: 10 Dominion Street, London, EC2M 2EF Reporting to: Solution Engineering Team Lead About Us We are a fast-growing Managed Services Provider delivering connectivity, networks, firewalls, Microsoft cloud, and cybersecurity solutions. We partner with UK SMEs, commercial real estate landlords, and high-growth … Growing, Go Further. These define how we deliver for our customers and how we develop our people. The Role We are seeking a skilled Service Delivery Engineer to join our Service Operations team, responsible for delivering and implementing customer solutions across network, connectivity, and security environments. This role ...

come on board to support one of their customers with an ongoing project. The selected candidate will have strong hands-on expertise with Jira Service Management to design and optimise ITSM and CMDB solutions. You will need to work with the customer to implement ITIL-aligned service management solutions on Atlassian Cloud. Responsibilities include: Implementing ITSM processes on Jira Service Management Design, integration and configuration of ITSM solutions Conducting stakeholder workshops Ideally you will have: 5+ years experience with ITSM tools Excellent communication skills (Both written and verbal) ITIL and Atlassian certifications ...

Service Design & Introduction Lead - Financial services - Up to £892 p/d inside IR35 via Umbrella My client within the banking sector is currently seeking for an IT Service Design and Introduction Lead. Knowledge & Skills Proven experience in Service Design and Transition within a regulated financial services … environment. An understanding of ECB regulatory frameworks, particularly in the context of operational resilience and service management. Experience supporting large-scale transformation programmes, ideally within a Tier 1 banking context. Deep knowledge of ITIL v4 service management frameworks. Excellent stakeholder management and communication skills, with ...

Major Incident Manager to join our London based law firm on a permanent basis. Major Incident Manager Responsibilities and Duties: * Major Incident Management within shift and OOH on rotation. * Oversee and drive Incident Management activities, including the resolution of Major Incidents. This will often involve bringing together multiple … effectively communicate with people across all levels of IT management. * Work to improve the reliability of IT Services and the end-to-end Customer Service through Experience Level Management. Also, play an active role in the Experience Management Group (XMG) - chairing the forum where required. * Drive both reactive ...

Title: IT Service Desk Technician Job Ref: ISDT-494 Closing Date: 10/07/2026 Summary The IT Service Desk Technician is responsible for providing first‐line and second‐line support to end users across corporate and technology environments, ensuring reliable, secure and efficient … operation of IT services. This role is the primary point of contact for users, delivering a high‐quality support experience while maintaining service availability and protecting the integrity of IT systems. Working as part of the Service Desk function, the role supports the wider IT Engineering and Infrastructure ...

innovative solutions to meet the needs of the business. The primary objective of this role is to deploy, maintain and improve the ServiceNow Service Management platform used by Capita to support its external customers and internal staff. What we're looking for: Deep Knowledge of ServiceNow Solutions: Expertise … market and trends. Ability to gain SC clearance Desired Skills/Experience ServiceNow Certified Master Architect (CMA) OR ServiceNow Certified Technical Architect (CTA) Project Management qualifications such as Prince2, PMP etc. Knowledge of project management methodologies (e.g., Agile, Scrum) The role will be providing technical leadership, to lead ...

Technical Lead (Contract) Contract: Initial 6-Month Contract (Rolling) Rate: £500–£650 per day Location: London (Hybrid Working) Reporting to: Head of Service Delivery Technical Lead – Enterprise Technology & Service Operations We are currently seeking an experienced Technical Lead to join a high-profile organisation on an initial … complex enterprise technology estate, ensuring operational excellence, resilience, security, and continuous improvement across business-critical systems. Working closely with the Enterprise Architect, Head of Service Delivery, managed service providers, and senior business stakeholders, you will play a key role in bridging the gap between technology design and operational ...

Soho, London We're looking for an experienced ServiceNow Developer to join a high-profile digital platform team supporting globally used content and partner management systems. This is an opportunity to work on large-scale, business-critical applications used by internal and external stakeholders worldwide. The successful candidate will … continuous improvement initiatives Troubleshoot and resolve complex platform issues Essential Skills & Experience 5+ years' experience developing solutions on the ServiceNow platform Strong hands-on Service Portal development experience Excellent knowledge of: HTML CSS JavaScript AngularJS Bootstrap JSON REST/SOAP APIs HTTP protocols Experience developing ServiceNow integrations Strong understanding ...

hiring a Collaboration Technology Product Manager to lead a large‐scale Jira Service Management (JSM) rollout (~7,000 users) within a global financial services organisation undergoing major internal transformation. This role focuses on moving teams away from fragmented tools (email, spreadsheets, Teams) to one unified platform , improving both … internal service delivery and client outcomes . 🚀 What you’ll do Own the Jira/JSM roadmap and rollout at scale Standardise workflows across the business Drive adoption and enterprise change Improve how teams collaborate and deliver work ✅ What we’re looking for Experience rolling out Jira/Atlassian ...

Customer Service Manager role in the Technology industry is ideal for someone with strong organisational and leadership skills. Based in London, this permanent position involves overseeing customer service operations and ensuring the highest level of client satisfaction. Client Details The hiring company is a small but very successful … known for delivering innovative solutions to its clients. They are committed to providing a supportive environment and fostering professional growth for their employees. Description Service Operations * Manage and develop a 3-person service desk handling support for UK, EU and ROW territories for technical support, troubleshooting, warranty ...

Service Desk – Field Engineer ABOUT THE CLIENT Our client is a fast-growing technology services provider delivering cloud, infrastructure, cybersecurity and managed IT solutions to a portfolio of highly demanding professional services and financial organisations. With a strong reputation for technical excellence and customer service, they offer employees … technology stack and the chance to make a genuine impact within a collaborative and ambitious team. ABOUT THE ROLE We are looking for a Service Desk Field Engineer based within easy reach of London who has experience supporting end-user devices, infrastructure, and cloud-based technologies. You will enjoy ...

Vacancy Disaster Recovery, Test and Maintenance Manager Role ID 204260 Directorate Finance and Corporate Services Team Service Delivery and Operations Location Flexible Grade/Salary range 09: £61,762 - £67,422 Working pattern Full time - 37 hours per week Working hours 37.00 Contract type Permanent Welsh Language level … skills, and all relevant experience needed for this role can be found in the full description below. The role This role sits within the Service Delivery and Operations Team in NRW's Digital, Data and Technology (DDaT) department and carries overall accountability for Disaster Recovery, Testing and Maintenance across ...

development preferably in a consulting environment. Scripting skills such as JavaScript, HTML and XHTML, XML, CSS, AJAX, AngularJS highly advantageous An understanding of Service Management concepts, delivery assurance principals and procedures. A high level of knowledge of the ServiceNow application and ideally experience of building custom applications … integrations with other platforms. Ideally you will be have obtained some of the following certifications ServiceNow Certified Administrator Service Now Certified Implementation Specialist Service Now Application Developer ITIL Foundation Additional specialist ServiceNow certifications or experience such as HR, CSM, FSM, Service Portal, CMDB, SAM, Discovery, ITOM, ITBM ...

members to ensure the effective implementation and integration of software and solutions Respond quickly and effectively to ongoing client queries and requests Utilize stakeholder management strategies, and develop winning value propositions for products and services that align to account priorities Establish and develop relationships with key executive influencers … anticipate key developments and provide relevant solutions Ensure high post-sales customer satisfaction with a proactive service strategy that enables repeat business and value realization Required Travel of up to 30% Required Qualifications: Bachelors degree in business, Marketing, Sales or any other relevant field 3+ years of sales ...

Proven experience in a technical support or helpdesk role, specialising in macOS and Apple hardware Deep understanding of macOS, Apple ecosystem, and iOS device management Strong diagnostic and problem-solving skills Excellent communication and customer service skills Ability to explain technical issues to non-technical users Passionate about … independently and as part of a team Calm under pressure and capable of handling multiple tasks Strong attention to detail and commitment to quality service Desirable Skills: Apple Certified Support Professional (ACSP) or similar certification Familiarity with ITIL or similar service management frameworks Prior experience supporting creative ...

Director – Cloud Migration Company : Albany Beck Location : London – Hybrid Engagement Type : Permanent Client Industry : London Market Insurance About Albany Beck Albany Beck is a Management Consultancy focused on providing specialist talent and transformative solutions to Financial Services clients. We combine subject matter expertise with innovative delivery models that help … outcomes. Manage third-party suppliers and implementation partners, ensuring performance against contractual and delivery commitments. Ensure alignment across architecture, engineering, cyber security, infrastructure, operations, service management and business teams. Maintain strong control over programme finances, including budgeting, forecasting, resource planning and supplier spend. Ensure cloud security, regulatory, resilience ...

Strong experience with Anypoint Platform, Runtime Fabric and/or CloudHub v2.0, and hybrid integration Strong understanding of API governance, IAM, OAuth, TLS, token management, and policy enforcement Architecture experience spanning Salesforce, SAP, ServiceNow, AWS/Azure, and data platforms Experience delivering in highly governed environments (e.g., Government, Financial … businesses work financially, Possesses a broad knowledge of solution areas such as transformation and migration, security, business analysis, applications, integration and infrastructure, service management, including trends in the current marketplace and understands how these interact to arrive at a solution. Expert in using architectural principles and frameworks. Experience ...

internal knowledge sharing, capability development, and practice maturity across the organisation. Contribute to the identification, design, and development of innovative internal products, frameworks, and service offerings that enhance CACI’s strategic advantage, improve delivery efficiency, and support growth across key market sectors. Technology Coverage Across a broad and evolving … Code - desirable What We’re Looking For Technical & Professional Expertise Proven experience designing and delivering large-scale network and security solutions across enterprise or service provider environments. Deep understanding of network architecture principles, high availability design, routing protocols, segmentation, security architectures, and cloud networking. Experience acting as the final ...

Build and enhance GitOps and Infrastructure-as-Code capabilities (e.g. Terraform, Ansible) Develop and review production-grade code to support automation initiatives Support incident management and on-call processes, ensuring production stability Contribute to post-incident reviews, embedding SRE principles to reduce risk Requirements Demonstrable experience …/SLI frameworks and reliability engineering principles Desirable Background in software development Experience working within regulated financial services environments Familiarity with ITIL and enterprise service management frameworks Relevant certifications (e.g. AWS, Terraform) Why Apply Opportunity to shape cloud reliability strategy in a large-scale environment Work with modern ...

come on board to support one of their customers with an ongoing project. The selected candidate will have strong hands-on expertise with Jira Service Management to design and optimise ITSM and CMDB solutions click apply for full job details ...

auditor is also considered Ideally you will have a baseline knowledge or familiarity across the following areas: IT risks, information security, cyber risk, IT service management, system development practices, IT general controls, application controls, and data concepts. Desirable Skills Progress toward, or completion of, a relevant professional qualification ...