19 of 19 Service Management Jobs in Central London

This is a fantastic opportunity for a Head of SAP Service Transition & Project Management to join one of the world's top 10 IT service providers delivering solutions to more than 9,000 customers worldwide. Candidates must be able to work in the UK without restrictions The … Role at a Glance: Head of SAP Service Transition & Project Management UK Remote/Occasional Visits to Office and Client Sites as Required £80,000 Plus Full Benefits Package Permanent - Full Time Product/Service: Global authority in Enterprise SAP Consulting & SAP Managed Services Values: Clients First … solutions from A to Z, transforming trust into value. From analysing and optimising customer processes, to implementing tailored solutions to suit their needs, to service and maintenance of their SAP system landscape. We work collaboratively with our own teams, the project delivery teams and our customers to ensure long More ❯

This is a fantastic opportunity for a Head of SAP Service Transition & Project Management to join one of the world's top 10 IT service providers delivering solutions to more than 9,000 customers worldwide. ** Candidates must be able to work in the UK without restrictions ** The … Role at a Glance: Head of SAP Service Transition & Project Management UK Remote/Occasional Visits to Office and Client Sites as Required £80,000 Plus Full Benefits Package Permanent - Full Time Product/Service: Global authority in Enterprise SAP Consulting & SAP Managed Services Values: Clients First … solutions from A to Z, transforming trust into value. From analysing and optimising customer processes, to implementing tailored solutions to suit their needs, to service and maintenance of their SAP system landscape. We work collaboratively with our own teams, the project delivery teams and our customers to ensure long More ❯

IT Service Delivery Lead/IT Support Lead A fantastic opportunity has arisen for a IT Service Delivery Lead/IT Support Lead to join our London based global law firm on a permanent basis. IT Service Delivery Lead/IT Support Lead Key Responsibilities: * Manage the … User Support team using the Service Management toolset and provides accurate reporting on performance. * Coaching and mentoring the team to ensure that personal development, service standards and are being consistently applied. * Direct, motivate, delegate, and empower staff in the successful performance of their tasks and responsibilities while … identify problems and look to address these with the respective team * Carry out all relevant technical support and maintenance activities as required by Change Management, Incident Management, Problem Management, and Service Request Management processes. * Take accountability for service delivery performance, meeting customer expectations * Liaise More ❯

Service Desk Team Leader £40,000 - £45,000 plus benefits including training and certifications Camden, London, NW1 Key Words: Service Desk Team Leader, Manager, Service Desk Lead, Team Leader, Managed Services, IT Support, MSP, KPI’s, Manager, ITIL. My client is a small IT managed services company … to delivering exceptional IT support and solutions to their clients. They pride themselves on their customer-first approach and strive for continuous improvement in service delivery. The Service Desk Team Leader will be responsible for managing a small team of Service Desk Engineers, ensuring high-quality technical … support and service delivery. This role will focus on improving operational procedures, overseeing business-as-usual (BAU) tasks, and resolving technical support tickets efficiently. Key Responsibilities: Team Management: Lead, mentor, and motivate a small team of Service Desk Engineers. Conduct regular team meetings and performance reviews to More ❯

UK Wide) with operational hubs in City of London, West London & Edinburgh). £70k - £80k +Benefits. ServiceNow Administrator required by global A/V service provider with clients in both the public and private sector. Working within the technology team you will be responsible for designing and enhancing the … being used to support both the internal user based (1200 globally) along with all work undertaken on client sites. This therefore utilises both ITSM (Service Management) and ITAM (Asset Management) modules in the delivery of IT services for internal users and clients (Banks, Finance Company, Public Sector … Organisation and Institutions). You will own the administration, support and management of the platform making appropriate enhancements as required by the business. Secondly, you will undertake major projects at varying stages to deliver CSM (Customer Service Management), FSM (Field Service Management) and SPM (Strategic More ❯

Change/Release Manager Salary : (c£49,000 - £52,000 in London; Outside London c£46,000 - £49,000 Pension : Civil Service Pension with an employer contribution of 28.97% Contract Type : Permanent Business Area : Enterprise Service Management Working Pattern : Full-time An exciting new permanent opportunity has … become available to Join a UK leading Service Change Team within the public sector to play a pivotal role in the management and implementation of service changes with minimal impact on customers and users. This role is crucial in managing changes and releases into production, coordinating with … multiple stakeholders across Enterprise Service Management, Business units, and suppliers. Day-to-day of the role: Manage and oversee changes/releases into production, ensuring they are implemented with control and rigour. Work closely with the Transformation Programme to deploy transition releases effectively. Support the operationalisation of defined More ❯

Service Delivery Manager £45,000 - £55,000 plus benefits including training and certifications Camden, London, NW1 Key Words: Service Delivery Manager, Service Desk Lead, Team Leader, Managed Services, IT Support, MSP, KPI’s, Manager My client is a highly regarded IT Support company based in Camden, renowned … for their exceptional service and loyal client base. They are looking for an experienced Service Delivery Manager, ideally from the MSP/Managed Services space, to oversee the successful delivery of their IT services to external clients. Service Delivery Manager – More Info: This is a crucial role … in driving client satisfaction and organisational growth. We are looking for a Service Delivery Manager who is passionate about delivering exceptional client service. Duties: Lead and manage a small team of service delivery professionals, fostering a culture of high performance and continuous improvement. Develop and implement service More ❯

Remote Service Desk Engineer Location: Remote (based in the United Kingdom) The Company Syntax Integration is a Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Candidate The Remote Service Desk Engineer role involves providing comprehensive IT support, including monitoring alerts, performing backup … during on-call hours. Customer Interaction: Deliver excellent customer care and communication throughout all interactions. Documentation and Reporting: Maintain accurate records of all incidents, service requests, problems, and resolutions. Follow internal and external procedures for documenting work. Technical Skills Required Proficiency in Microsoft Cloud solutions such as Office … SkyKick, Barracuda, and Spanning. Understanding of Microsoft security tools, including Multifactor Authentication and Azure Audit Logs. Soft Skills Required: Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem More ❯

Remote Service Desk Engineer Location: Remote (based in the United Kingdom) The Company Syntax Integration is a Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Candidate The Remote Service Desk Engineer role involves providing comprehensive IT support, including monitoring alerts, performing backup … during on-call hours. Customer Interaction: Deliver excellent customer care and communication throughout all interactions. Documentation and Reporting: Maintain accurate records of all incidents, service requests, problems, and resolutions. Follow internal and external procedures for documenting work. Technical Skills Required Proficiency in Microsoft Cloud solutions such as Office … SkyKick, Barracuda, and Spanning. Understanding of Microsoft security tools, including Multifactor Authentication and Azure Audit Logs. Soft Skills Required: Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem More ❯

Remote Service Desk Engineer Location: Remote (based in the United Kingdom) The Company Syntax Integration is a Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Candidate The Remote Service Desk Engineer role involves providing comprehensive IT support, including monitoring alerts, performing backup … during on-call hours. Customer Interaction: Deliver excellent customer care and communication throughout all interactions. Documentation and Reporting: Maintain accurate records of all incidents, service requests, problems, and resolutions. Follow internal and external procedures for documenting work. Technical Skills Required Proficiency in Microsoft Cloud solutions such as Office … SkyKick, Barracuda, and Spanning. Understanding of Microsoft security tools, including Multifactor Authentication and Azure Audit Logs. Soft Skills Required: Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem More ❯

Remote Service Desk Engineer Location: Remote (based in the United Kingdom) The Company Syntax Integration is a Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Candidate The Remote Service Desk Engineer role involves providing comprehensive IT support, including monitoring alerts, performing backup … during on-call hours. Customer Interaction: Deliver excellent customer care and communication throughout all interactions. Documentation and Reporting: Maintain accurate records of all incidents, service requests, problems, and resolutions. Follow internal and external procedures for documenting work. Technical Skills Required Proficiency in Microsoft Cloud solutions such as Office … SkyKick, Barracuda, and Spanning. Understanding of Microsoft security tools, including Multifactor Authentication and Azure Audit Logs. Soft Skills Required: Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem More ❯

Remote Service Desk Engineer Location: Remote (based in the United Kingdom) The Company Syntax Integration is a Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Candidate The Remote Service Desk Engineer role involves providing comprehensive IT support, including monitoring alerts, performing backup … during on-call hours. Customer Interaction: Deliver excellent customer care and communication throughout all interactions. Documentation and Reporting: Maintain accurate records of all incidents, service requests, problems, and resolutions. Follow internal and external procedures for documenting work. Technical Skills Required Proficiency in Microsoft Cloud solutions such as Office … SkyKick, Barracuda, and Spanning. Understanding of Microsoft security tools, including Multifactor Authentication and Azure Audit Logs. Soft Skills Required: Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem More ❯

Salesforce Service Delivery Manager London Bridge Up to 88,000 Hyde is looking to recruit a Salesforce Service Delivery Manager. As a Salesforce Service Delivery Manager, you will lead cross-functional and diverse teams of technical resources, managing both in-house teams and external suppliers to ensure … successful IT and business deliverables. You will work closely with Project Management, Technical Services, and Internal Business Partners to oversee system integrations, scheduling of deliveries, and service performance. Hyde is a leading provider of affordable homes, dedicated to helping people access safe and high-quality housing. With a … strong focus on community impact, we work to create sustainable, thriving neighbourhoods while supporting our customers build better futures. Duties of a Salesforce Service Delivery Manager: Lead and manage technical teams, ensuring effective scheduling, integration, and coordination with delivery managers. Oversee people management, including engagement, coaching, and performance More ❯

Identity & Access Management (I&AM) Analyst | Permanent London/Southampton | Hybrid | Competitive Salary VIQU are partnering with a transformative wealth management organisation. They're seeking an Identity & Access Management (I&AM) Analyst to join their Technology Infrastructure and Operations function in London/Southampton. Role Overview: You … guidance and training to fulfilment teams Required Skills & Experience: - Proven experience in I&AM process development and fulfilment - Strong knowledge of IT Security and Service Management best practices - Proficiency with Microsoft AD, Entra, and ServiceNow - Outstanding analytical and problem-solving capabilities - Excellent stakeholder management and communication skills … Technical Environment: - Microsoft Active Directory - Azure AD/Entra ID - ServiceNow ITSM - Identity Governance platforms - Access Management tools Position Details: Role: I&AM Analyst Type: Permanent Location: London/Southampton Industry: Financial Services/Wealth Management This is an exciting opportunity to shape technology functions within a forward More ❯

Specialist) 6 months Remote Inside IR35 - Umbrella only Job Overview: We are seeking a highly technical ServiceNow Developer with in-depth expertise in IT Service Management (ITSM) and IT Operations Management (ITOM). The ideal candidate will design, develop, and implement solutions within the ServiceNow platform, optimizing … IT processes and ensuring seamless service delivery in complex IT environments. Key Responsibilities: ServiceNow Development : Customize and configure ITSM and ITOM modules, including Incident, Change, Problem, Request Management, Discovery, Event Management, and Orchestration. Technical Expertise : Develop and maintain workflows, scripts, and integrations to support ITSM/ITOM … Required Skills: Extensive experience (3-5+ years) in ServiceNow development, including ITSM and ITOM modules. Advanced knowledge of ITSM processes (Incident, Problem, Change Management, etc.) and ITOM capabilities (Discovery, Event Management, Orchestration). Strong understanding of integration technologies (REST APIs, SOAP, JSON) and system architecture. If you More ❯

Perm) £681.03pd ( Inside IR35) Are you an expert in ServiceNow with a strong track record of implementing and supporting GRC modules, including Integrated Risk Management (IRM), Business Continuity Management (BCM), and Third-Party Risk Management (TPRM)? We are seeking a Senior ServiceNow Engineer to join our international … banking client's Service Management Department and play a key role in advancing their risk and compliance capabilities across a global financial services environment. As a Senior ServiceNow Engineer, you will be a subject matter expert for the GRC modules within the ServiceNow platform, focusing on the development … to extend and optimise the use of IRM, ensuring robust governance, automation, and integration aligned with industry best practices. Key Responsibilities Lead the technical management and development of the ServiceNow suite, with a primary focus on GRC, IRM, BCM, and TPRM modules. Translate business requirements into scalable ServiceNow solutions More ❯

Moorgate) Contract Inside IR35 via Umbrella PAYE 817.24 Per Day We are seeking an experienced Test Manager to lead the testing strategy and test management for a significant IT transformation programme across our banking client's EMEA regions. As Desktop Transformation Test Manager, you will manage the testing of … scale) IT transformation projects. Strong knowledge of Microsoft Windows 11, Office 365, and EUC applications and infrastructure testing. Expertise in test planning, execution, defect management, and UAT facilitation Ability to manage testing across multiple regions in a complex multi-national environment Experience with test management tools like JIRA … HP ALM, or Azure DevOps. Excellent stakeholder management and communication skills. Desirable Skills: Experience with automation testing tools and methodologies. Knowledge of Power Automate, Power Apps and other low-code solutions in the O365 ecosystem Familiarity with ITIL, Agile, or other IT service management frameworks. Understanding of More ❯

than one hundred staff in our UK, Cape Town and Manila offices. OryxAligns business model is based on three core elements: delivering an excellent service; client intimacy to develop trusted partnerships with a broad client base; and high levels of operational efficiency. To maintain relevance as a Managed Services … and aligned with client expectations. You will collaborate closely with various internal stakeholders to drive the bidding process while employing your expertise in project management and proposal strategy. Key Responsibilities Lead the end-to-end bid management process including the planning, preparation, and submission of proposals to clients … candidate must have knowledge of industry standards relevant regulations and compliance in IT and construction. As a Bid Manager you will have strong project management skills, excellent written and verbal communication skills with the ability to negotiate and secure favourable terms and conditions with clients and suppliers. Experience and More ❯

As a Technical Consultant, you will play a key role in shaping IT and digital strategies, designing operating models, driving technology transformation, and enhancing service management processes. You will work closely with stakeholders to develop solutions that are practical, future-ready, and aligned to the needs of complex … organisations. Key Requirements: Minimum of 4 years experience in Management Consulting. Broad architectural experience across Business, Applications, Data, and Infrastructure domains. Strong background supporting public sector programmes, with excellent stakeholder engagement and communication skills. Hands-on experience with technology procurement, including Networking, Operating Systems, and Cloud Services (AWS, Azure More ❯