20 of 20 Service Management Jobs in Central London

Applications Service Manager (Specialty Insurance) Type: Permanent Salary: £75,000 Location: London (Hybrid, 2-3 days onsite) We are seeking an experienced Applications Service Manager with a background in specialty insurance or the London Market to take ownership of service delivery for a suite of core underwriting and claims platforms. This is a role for someone who … be on ensuring these systems remain stable, incidents are resolved quickly, and releases are delivered seamlessly. This is not a hands-on technical role, but one that requires strong service management, vendor coordination, and insurance domain expertise, ideally within the London Market or Lloyds of London. You'll work closely with Engineering Delivery Leads (EDLs) , Product Owners, and … offshore managed service providers (Coforge, NTTData, NewGen). The role sits within a product-centric model , meaning you'll align service management directly to application "products" rather than generic IT functions. Key Responsibilities Manage BAU support for core underwriting, claims, and document management applications. Act as the bridge between offshore vendors, Product Owners, and EDLs. Oversee More ❯

Technical Programme Manager – Service Transition – Hybrid/London – £120K + Bonus & Excellent Benefits Overview: A prestigious global financial institution is seeking an experienced Technical Programme Manager with strong expertise in service transition and technology change delivery.In this pivotal role, you will oversee business-critical programmes that ensure new and enhanced technology services are transitioned seamlessly into live operations. … and large-scale technology change initiatives, ensuring they are delivered with resilience, governance, and operational readiness at the forefront.You will lead a team of Project Managers, collaborating closely with service management, operations, and technology teams to guarantee that all new services are stable, supportable, and aligned with business objectives. Role & Responsibilities: Oversee the planning and delivery of major … service transition programmes, ensuring smooth handover of technology services into BAU. Embed best practice across service readiness, operational acceptance, and governance controls. Provide strategic leadership and guidance to Project Managers, ensuring programme delivery aligns with business and IT strategy. Build strong relationships with senior stakeholders across technology, service management, and business functions. Manage vendors and service More ❯

platform systems, database, anti-virus systems with all supporting facilities and application systems within the department that includes but not limited to daily system monitoring and maintenance, system change management, system capacity management, data management, IT service management, incident and failure management, and emergency management Lead IT projects that includes project budgeting and … IT specifications related to AS400 systems, x86 platform systems, database, SAN, tape backup, anti-virus systems, IT rooms with all supporting facilities and online devices Propose implementation procedures to Management according to Head Office’s policies and IT Centre’s requirements Assess systems, IT rooms and IT devices security risk, proposing security risk control solutions and being responsible for … is preferred Experience in system administration (e.g. Windows Server, Linux) Experience in virtual technology products (e.g. VMware, Hyper-V) Experience in IT room and device administration Experience in project management Knowledge of principles of Information Technology Knowledge of database operations and management Knowledge of Information Security, Cyber Security and GDPR Good problem solving skills Team player Excellent English More ❯

chain solutions provider. Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome. World Wide Technology EMEA. has an opportunity available for a Service Delivery Architect to cover the full lifecycle of project delivery (from pre-sales to implementation) as well as supporting the growth of the team through refinement of our service … and will require previous exposure to enterprise architecture disciplines. Clients range from Fortune 100 to startups. Duties and responsibilities Define, design and implement client operating models and solution specific service models Deliver structured assessments for clients covering a range of service related domains, from ITSM maturity to MSP contractual compliance Capture operational requirements and trace them through to … design, build and implementation (Service Design & Transition) Develop operational governance frameworks reporting, compliance, risk, skills, communication Organisational design and transformation Support clients to navigate MSP transitions (outsource, insource) Developing and evolving the teams service offerings Promoting the teams service offerings to internal account teams Developing pre-sales (proposal) material for client presentation Mentoring and leading team members More ❯

Analyst Head Office - Wonderfield Group Contract: Full Time Salary: £50,000 - £55,000 Contracted Hours: 40 The Wonderfield Group has recently been purchased by Zensho Holdings, the leading food service company in Japan with a market cap of $5.5b and whose aim is to become the worlds largest food company, a position from which we can eradicate hunger and … sales of $2.5b and Ebitda in excess of $140m a year with an ambitious growth trajectory. The Wonderfield Group has recently been purchased by Zensho Holdings, the leading food service company in Japan with a market cap of $5.5b and whose aim is to become the worlds largest food company, a position from which we can eradicate hunger and … Circle and Sushi Take, results in annual sales of $2.5b and Ebitda in excess of $140m a year with an ambitious growth trajectory. Overview of the role: Responsible for service management and providing high quality, effective and professional, services to business lines/units that fall within its service management remit. The role requires that the More ❯

Analyst Head Office - Wonderfield Group Contract: Full Time Salary: £50,000 - £55,000 Contracted Hours: 40 The Wonderfield Group has recently been purchased by Zensho Holdings, the leading food service company in Japan with a market cap of $5.5b and whose aim is to become the worlds largest food company, a position from which we can eradicate hunger and … sales of $2.5b and Ebitda in excess of $140m a year with an ambitious growth trajectory. The Wonderfield Group has recently been purchased by Zensho Holdings, the leading food service company in Japan with a market cap of $5.5b and whose aim is to become the worlds largest food company, a position from which we can eradicate hunger and … Circle and Sushi Take, results in annual sales of $2.5b and Ebitda in excess of $140m a year with an ambitious growth trajectory. Overview of the role: Responsible for service management and providing high quality, effective and professional, services to business lines/units that fall within its service management remit. The role requires that the More ❯

Senior Applications Specialist - Central London (Hybrid) - Up to £65K Application Support - Legal IT - Office365 - SharePoint - IT Support - Applications - Aderant - 3E - SQL - IT Service Management - Azure - Cloud Are you an experienced Applications Specialist with a good background in the legal sector? A reputable law firm, is seeking a Senior Applications Specialist to join their applications team in Central London … to come into the office twice a week. The Senior Applications Specialist will act as the subject matter expert for a suite of core legal and business applications (document management, finance, and case management systems). Key Skills the Senior Applications Specialist will have: Proficient experience with Aderant Technologies Excellent experience with SharePoint, Office 365, SQL and PowerBI … your career within a prestigious law firm, please send your CV to peter.hutchins @ circlerecruitment.com. Apply now! Application Support - Legal IT - Office365 - SharePoint - IT Support - Applications - Aderant - 3E - SQL - IT Service Management - Azure - Cloud Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills More ❯

Service Coordinator – Immediate Start (Temp to Perm) Location: Central London (EC1 area) Salary: £27,000 per annum Hours: Monday to Friday, 9:00am – 5:30pm (37.5 hours per week) Are you a proactive multitasker with a flair for customer service and operational coordination? We're working with a growing organisation in Central London who are seeking a Service Coordinator to join their fast-paced support team. This position starts on a temporary basis, with the potential to go permanent for the right person. Key Responsibilities: Manage service requests from start to finish, ensuring timely resolution in line with internal SLAs. Act as the go-to liaison between internal departments, engineers, and clients. Log and track service … trends, delays, and escalations. Support general operations and admin functions as part of a close-knit support team. What We’re Looking For: Previous experience in a busy customer service or helpdesk administration role. Strong coordination skills with a background in service or ticket management. Excellent communication abilities—both written and verbal. Confident working with MS Excel, Word More ❯

to shape the strategic technology direction across a global financial services organisation.This is a high-impact, visionary position where you’ll lead the transformation of digital engineering, infrastructure, and service management at scale. If you're a strategic thinker with a passion for innovation and enterprise architecture, this is your opportunity to make a lasting impact. Role and … Skills and Experience 10+ years of experience in technology strategy, enterprise architecture, and IT transformation within large, global organisations Proven leadership in digital transformation, particularly across infrastructure, platforms, and service management domains Strong stakeholder engagement skills, with a history of influencing executive leadership and delivering strategic outcomes In-depth knowledge of financial services technologies, including cloud (AWS, Azure More ❯

Join us as our Service Enablement Analyst at Peregrine Resourcing. Location London or Manchester Hybrid Working The role You will play a key role within the Service Enablement function, ensuring that all new services, changes, entering live operations are tested, accepted, and supported in a controlled manner. You will validate that new capabilities meet business and customer expectations … Business Acceptance Testing and provide Hypercare support post-go-live to ensure stability, compliance, and continuous improvement. Responsibilities: Transition and Business Acceptance Testing Participate in the end-to-end service transition lifecycle ensuring a smooth handover to operations. Plan, coordinate and execute Business Acceptance Testing (BAT) to validate that new or changed services meet business and customer needs. Collaborate … with test and design teams to ensure test scenarios are aligned to operational requirements and real-life service conditions. Identify and document gaps in readiness, raise risks and issues, and ensure they are resolved before go-live. Engage with business stakeholders to define acceptance criteria and obtain formal sign-off on successful completion of BAT. Support readiness reviews and More ❯

Senior AV Support Technician. This position is with a law firm based in London. The Senior Technician will be responsible for delivering a comprehensive, efficient, and error-free AV service for internal and external clients across meeting rooms and collaboration spaces. They will act as the subject matter expert and go-to person for all aspects of Audio Visual … services, providing expert guidance, support, and technical leadership Main duties and responsibilities Service Delivery - Leading by example and defining true 5-star excellence in client service that delivers a market leading edge. - Set up, prepare, configure, test, monitor, and troubleshoot UCASS equipment, multimedia devices, televisions, monitors, projectors, recording equipment, speaker sets, digital cameras/camcorders, and other presentation … corrective solutions, including offsite repair as needed. - Support video production as required to produce, dub, edit, and copy all AV media, uploading these to Vimeo or MS Stream, etc. Service Management - Co-support the management of the firm's outsourced service providers to ensure a high standard of service delivery is provided for technical support More ❯

solutions that drive seamless workflows and unlock real value for both customers and employees. What you'll do Develop and deliver ServiceNow workflow applications, including: Customer Experience: CSM, Field Service Management, Customer Service Portal Technology Experience: ITSM, ITOM, ITAM Employee Experience: HRSD, onboarding, workplace service delivery Design modern user experiences using ServiceNow's Experience Layer, UI More ❯

Job Title: AV Service Engineer Location: Pay: £200.00 - £250.00 per day (depending on experience) Type: Freelance/Contract An established AV integration company is seeking an experienced Freelance AV Service Engineer to support service, maintenance, and troubleshooting activities across a range of corporate clients. This freelance role offers regular work on a day-rate basis, attending client … Responsibilities: Diagnosing and repairing faults across a range of AV systems, including displays, video conferencing systems, audio setups, and control systems Performing routine preventative maintenance and system checks Completing service reports and communicating findings clearly to the service management team Providing remote support when required Liaising with clients professionally to minimise downtime and ensure satisfaction Updating firmware … and system configurations as needed Requirements: Proven experience as an AV Service Engineer within corporate environments Strong fault-finding skills across AV systems (Crestron, Extron, Biamp, Cisco, Microsoft Teams Rooms, etc.) Ability to work independently, efficiently, and professionally on client sites Full set of tools and PPE ECS/CSCS certification (preferred) Full UK driving licence and own reliable More ❯

Assurance 5% annual bonus Pension Scheme Employer matched to 5% Voluntary Benefits Health Cash Plan, Dental, Will Writing etc Annual Leave 23 days rising to 27 with length of service Sick Pay Increasing with length of service The Role: We are looking for experienced Windows 11Deployment Engineers to support a client with their Windows 11 rollout. The engineers … will be responsible for deploying Windows 11 devices, ensuring a seamless transition for end users, and providing professional customer service throughout the process. Windows 11Deployment Responsibilities: Deploying Windows 11 devices following a structured process. Handling device rebuilds overnight and handing them back to end users. Engaging professionally with customers, ensuring clear communication and a smooth transition. Following predefined steps … of technical issues, solutions, and procedures, contributing to a comprehensive knowledge base for efficient problem-solving in the future. Work closely with other IT teams including the global IT Service Engineer community, to coordinate efforts, share expertise, and ensure seamless IT operations within the organisation. Ensure all ServiceNow incidents and requests are actioned, kept up to date and that More ❯

Client Account Manager Location: London Job Type: Full-time Our client is looking for a Client Account Manager to join their Business-to-Business (B2B) team within the Enterprise Service Management directorate. This pivotal role involves comprehensive management responsibilities for one or several principal government client accounts, reporting directly to the Head of B2B. Day-to-Day … of the Role: Manage client relationships to ensure service requirements are met within budget, service levels, and expectations. Oversee budgets, forecasts, and costs, ensuring invoicing is completed within agreed timeframes. Maintain transparency and compliance in cost and service delivery in line with the Memorandum of Understanding (MoU). Develop a deep understanding of services provided and contribute … insights for service enhancement. Act as the client's advocate within the organisation, ensuring all issues are resolved and changes are implemented efficiently and cost-effectively. Lead internal and external governance meetings, providing direction and leadership. Prepare regular progress reports and forecasts for internal and external stakeholders using key account metrics. Collaborate with B2B Change and Risk colleagues to More ❯

applications estate & generative AI (GenAI) tools. This is a pivotal, new role ensuring the smooth deployment, optimisation, and support of applications that underpin their legal services, document and matter management, and AI-enhanced productivity. The role requires a broad technical background but focuses on regular interaction with partners and senior stakeholders to identify business efficiencies through the adoption/… applications engineering within legal or professional services. Strong knowledge of legal applications and GenAI platforms. Experienced in Microsoft 365, Azure, Entra AD, and Windows Server. Familiar with ITIL and service management tools. Ability to quickly learn and present new technology. Excellent communication, troubleshooting, and client service skills. If you're passionate about legal technology and keen to More ❯

engineering within legal or professional services Strong knowledge of legal applications and GenAI platforms Skilled in Microsoft 365, Azure, Entra AD, and Windows Server Familiar with ITIL frameworks and service management tools Excellent communicator with strong troubleshooting and client service skills If you're eager to make an impact, drive innovation, and work at the forefront of More ❯

by Trustees appointed by the Methodist Church. We conduct business in line with the Church’s ethics and our own company values. We are seeking a technically skilled and service-oriented IT Support Technician to support the venue’s technology infrastructure and live event operations. This role involves managing user accounts via Microsoft Entra ID, maintaining IT assets, supporting … hospitality environment. User provisioning, access control, and troubleshooting. Familiarity with Microsoft Defender for Endpoint and Microsoft Intune for device compliance and protection. Basic understanding of network patching, switch port management, and cabling standards. TCP/IP, DNS, DHCP, VLANs, and Wi-Fi support. Clear communication with technical and non-technical users. Ability to work effectively as part of a … technical support team. Having a relevant certification (e.g., CompTIA A+, Microsoft Certified: Azure Fundamentals) and an experience with Jira Service Management (JSM) are advantageous. Benefits: As a member of our team, you will have access to a range of benefits, including: Generous pension Group Income Protection Private medical insurance Life assurance 25 days of annual leave + bank More ❯

organisations are currently going through a substantial transformation, implementing IFS. The ideal candidate will possess deep expertise in IFS applications, particularly in areas such as Finance, Supply Chain, Field Service Management (FSM), and HRIS, and will play a pivotal role in delivering scalable, secure, and efficient solutions. Interviews are being scheduled ASAP. Skills & Experience: ** Fully attuned to the … software development lifecycle and application of best practices ** Proficiency in IFS Applications, including modules such as Finance, Supply Chain Management and Human Resources. Experience with IFS Cloud is advantageous. ** Strong knowledge and understanding of business needs, with the ability to establish and maintain a high level of customer communication, trust and confidence. ** Natural ability to communicate complex issues to More ❯

working with some of the world's largest financial institutions. With offices in London, New York, and Dubai, it has delivered significant transformation and change for both Banking, Wealth Management and Insurance clients globally. It is practitioner-led: its consultants are Subject Matter Experts drawn from all sectors of Financial Services and have deep industry experience and expertise. It … Act (DORA). Advise financial institutions on resilience testing, regulatory reporting, and ICT risk management. Support the integration of operational resilience practices into business continuity, cyber security, and IT service management. Recognise the synergies for clients that are not mandated to DORA directly, yet operate in jurisdictions where that approach is sensible and beneficial for their customers. Required Experience … Financial Services consulting or advisory roles. Strong understanding of AI applications in finance, particularly in fraud detection, credit risk, and regulatory compliance. Experience with AI governance frameworks, model risk management, and compliance standards. Knowledge of operational resilience frameworks, including DORA, PRA/FCA resilience requirements, or similar regulations. Track record of delivering gap assessments, resilience testing, and regulatory readiness More ❯