Service Desk Manager - West Yorkshire - £55k - Hybrid
- Hiring Organisation
- Exalto Consulting ltd
- Location
- Bradford, West Yorkshire, Yorkshire, United Kingdom
- Employment Type
- Permanent
- Salary
- £55,000
Service Desk Manager (West Yorkshire) Salary: £55,000 Working pattern: Hybrid, 2 days per week on site Exalto Consulting is recruiting a Service Desk Manager to lead a customer focused support function and ensure reliable, consistent service delivery. This role is about strong … management, clear performance and reporting, and continuous improvement across incidents, requests, and user support. What you'll be doing Leading a service desk team, ensuring effective triage and resolution of incidents and requests Owning service performance, including SLAs, KPIs, quality, and customer experience measures Managing workflows, rota planning ...