2 of 2 Service Manager Jobs in Coventry

maintenance to keep everything in top shape. Want to come and be a part of it? What will you be doing? You will be accountable for delivering all contractual service obligations, including SLAs, reporting, the Service Development Plan, Operational Risk Register, and Monthly Service Reviews. You will take ownership of the in-life service relationship with … key customer stakeholders and ensure an exceptional end-to-end service experience. You will drive operational team performance to meet service delivery goals, while leading continuous improvement and service development initiatives. Your focus will be on enhancing customer satisfaction and Net Promoter Scores (NPS), engaging with third-party suppliers, safeguarding existing revenue, mitigating churn risks, and maintaining … strong alignment with customer sales teams to support ongoing service excellence. What youll bring? You demonstrate strong business expertise and customer intimacy, with a clear understanding of market challenges and the ability to confidently discuss M Group/Supplier solutions. You're skilled in risk management and cross-functional collaboration. You lead meetings, engage stakeholders, analyze performance trends, and More ❯

Support Services Manager Permanent - Full time £50,780k pa - £55,060k pa The Camping and Caravanning Club is the world's oldest and largest Club for all forms of camping,our aim is to help people enjoy the simple pleasures that camping can bring. It's an exciting time to join the organisation and be a part of … our continued growth. We are recruiting for a Support Services Manager within our Technology department. The Support Services Manager is responsible for managing and overseeing the day-to-day operations of the support services teams, ensuring the delivery of high-quality support to customers, internal staff, and clients. This role involves monitoring performance against service … other departments, implementing best practices,and driving improvements in support processes and customer satisfaction. Daily duties and responsibilities will include: Manage, mentor, and lead the support services supervisors, including service desk staff and technical support. Ensure that support services are delivered in line with service level agreements, ensuring timely response and resolution of incidents, requests, and issues. Oversee More ❯