2 Service Manager Jobs in Coventry

for developing a long-term relationship with the customer representatives on all levels – including senior management Prime interface between the customer and the contractor service unit’s also with Kapsch sub-contractors and resolver groups service level management. Recognize and develop technical and financial optimization potentials or post … market potentials in the respective operational management/service contracts and areas. Developing and manage change requests Compliance with customer-related SLA parameters, action plans to address issues. Monthly Service Reports - oversee data collection & inputs from service managers such ach Incident and Problem managers. Provide report commentary … and context. Customer service reviews - organize, chair, minute, track/chase actions. Internal governance meetings - organize, chair, minute, track/chase actions. Sub-contractor service reviews – review performance and identify areas and actions for improvement and adherence to SL’s. Monitoring and design of complaint handling and complaint more »

Join our team at Loyalty Logistix: Client Services Manager Role Location: UK-based, with a hybrid working model including 2 – 3 days per week at our Client Global HQ in Warwickshire. Work schedule: Full time, 40 hours per week, Monday – Friday. Salary: Competitive, includes a car allowance and … teams and there is also the opportunity of regular travel to visit retailers and national sales companies throughout their worldwide network. The Client Services Manager will be responsible for all key account management and business development activities, enhancing our partnership and building the value of Loyalty Logistix within more »