1 to 25 of 29 Service Manager Jobs in the West Midlands

your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions. THALES has an exciting opportunity for a Service Delivery Manager to be responsible on the end to end service delivery, SLA management and customer services/relationships for the DIS Operated Managed Services Portfolio. …/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts What will you deliver? Effective service delivery, customer SLA management, expert knowledge and practical implementation of the ITIL V3 framework. Contractual knowledge of Service Level Agreement, OLA, CSF, KPIs and Service Credit structures for … specific customer services. Monitoring and awareness of the overall performance of secure networks customer services Building service reports, delivering on them and chairing service delivery meetings, following up if service delivery is not meeting expectations. Ensure incident and problem management is carried out and that key specialist resource is brought in as and when throughout the incident More ❯

This is a fantastic opportunity for an experienced IT Service Manager to join the Government Property Agency as they scale. You will join the GovPass Programme team within the GPA, focusing on the delivery of a range of cutting-edge IT services across the organisation. Client Details The Government Property Agency is the largest property holder in … government, with more than £2.1 billion in property assets and over 55% of the government's office estate. They are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers. And they are … s Government - they are leading transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme, as well as delivering modern, cost-effective real estate service solutions. Innovation and progress are at the heart of their behaviours. They foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. And they're dedicated More ❯

IT Service Desk Manager Location : Birmingham, B15 1LZ Hours per Week : 35 Term : Permanent Salary : £57,433 per annum We're modernising the way we deliver technology services - and we're looking for a confident, customer-focused, technically experienced IT Service Desk Manager to lead our 1st and 2nd Line Support teams through this … next phase of improvement and innovation. This is your opportunity to take ownership of a high-performing team, drive a culture of service excellence, and play a pivotal role in enhancing the IT experience for more than 1,000 colleagues across our organisation. The Role You'll lead the day-to-day operations of our Service Desk and … Technical Services Team - managing people, processes, and performance to ensure colleagues receive a responsive, high-quality service, no matter where they're based. Key responsibilities include: Coaching and developing a skilled team of Service Desk Analysts and Technical Service Engineers. Acting as the senior point of escalation for complex support queries. Embedding a proactive, data-driven approach More ❯

home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions. Service Delivery Manager Location: Cheadle (Stockport), hybrid working with 3 days in the office Would you like to work with a portfolio which provides the full range of … of the organisation. Work with a team where your career development and progression will be supported. Our Opportunity Reporting to UWS Services Head of Function, we are seeking a Service Delivery Manager (SDM) to oversee the successful project management of various service contracts within the Underwater Services (UWS) Services Portfolio, ideally with experience in complex military … service projects. UWS specializes in underwater systems, including sonars for submarines, surface vessels, helicopters, and maritime patrol aircraft, as well as mine countermeasures systems and underwater security. This role supports hybrid working from our Cheadle (Stockport) office. The SDM plays a crucial role in ensuring performance by effectively planning, executing, monitoring, and controlling all project aspects. This position involves More ❯

JOB TITLE: Service Delivery Manager LOCATION: Rugby SALARY & BENEFITS: Up to £65,000 | Bonus | Company car ABOUT THE SERVICE DELIVERY MANAGER OPPORTUNITY: Oversee IT service delivery and ensure alignment with business needs and SLAs. Serve as the primary liaison between business units and IT. Work closely with infrastructure and operations teams to maintain … stable, proactive services. Track and manage operations, projects, and service processes. Ensure continuous improvement and optimization of IT services. Manage and maintain relationships with external vendors and monitor their performance. Provide escalation support and manage task allocation and prioritization. Ensure systems support business requirements effectively and securely. Represent IT in internal/external meetings and ensure compliance with health … safety, and environmental policies. ABOUT YOU: Strong understanding of ITIL and service management best practices. Experience managing outsourced IT operations and vendor relationships. Strong communication and stakeholder management skills. Project management experience, including creating Statements of Work (SOW). Ability to produce reports, trend analyses, and presentations. More ❯

The team you'll be working with: Technical Security Service Delivery Manager We are currently recruiting for a dynamic Technical Security Service Delivery manager to join our growing Security Operations Centre business. About Us NTT DATA is one of the world's largest Global Security services providers with over 7500 Security SMEs and Integration … to play a pivotal role in helping to shape our client's transformation journeys. What you'll be doing: What you'll be doing; Using your background in SOC Service Delivery background and experience, you will: Act as a bridge between the Customer and the Operational Delivery Teams Act as a primary escalation point of contact to the customer … or third parties and document the appropriate report to be provided to the customer Provide support and guidance to NTT DATA Delivery Teams and ensure compliance with the agreed Service Level Agreements (SLAs), quality standards, and client expectations. Document and present to the customer the weekly and/or monthly service review reports. Support Senior Service Delivery More ❯

Service Delivery Manager – Take Your Career to the Next Level! At Convergence Group, we've spent 20 years building a business that puts customers first. Our mission? To provide ‘Connectivity as a Service' (CaaS) - and we need a Service Delivery Manager to ensure our customers experience the very best service in the … industry. As our Service Delivery Manager, you'll support the Service Delivery & Assurance team as the trusted partner for our customers, ensuring they get the best out of our LAN and WAN Network Products and Services. Your Role: Make a difference every day! You will act as the voice of the customer within Convergence Group. Lead … service performance reviews and drive Service Improvement Plans when needed. Keep your customers happy and coming back for more! Stay ahead with regular meetings and calls, building stronger relationships, boosting satisfaction, and driving growth effortlessly. Proactively manage escalations, incidents, and service requests while delivering insightful performance reports that drive continuous improvement. Monitor KPIs to ensure SLAs are More ❯

IT Service Integration Manager – Hybrid/Birmingham – Contract – Outside IR35 VIQU have partnered with an organisation based in the West Midlands, who are seeking an IT Service Integration Manager for an initial 6-month contract. Role overview: This IT Service Integration Manager role is pivotal to ensuring the successful integration of … IT services, systems, and processes across multiple business areas. The IT Service Integration Manager will safeguard operational continuity and ensure IT services align with strategic business objectives. You will: Lead the management and delivery of IT services at a senior level, ensuring alignment with strategic goals and organisational requirements. Oversee the integration of diverse IT systems, processes … and services. Work closely with third-party suppliers and consultancies to ensure services are delivered to the required standards. Ensure all service requirements, contractual obligations, SLAs, and KPIs are met consistently. Prepare, plan, and execute transition and integration phases to maintain operational efficiency throughout. Key skills & experience: Proven experience in managing IT service integration during periods of significant More ❯

Job Title: Service Desk & Incident Manager Location: Remote/Home-Based Salary: £35,000 – £45,000 per annum Join a Leading Healthcare Software Provider – Drive Service Excellence from Anywhere We are looking for a highly motivated and detail-oriented Service Desk Co-Ordinator/Incident Manager to lead and manage our customer support … benefits, and the opportunity to work with a market leader in Endoscopy reporting systems. About the Role: Reporting to the Technical Director, you will oversee the entire lifecycle of service desk tickets using Halo PSA, ensuring a prompt, efficient, and customer-focused support experience. You’ll play a key role in service improvement, analytics, and team coordination — directly … impacting the experience of NHS and private healthcare clients. Key Responsibilities: Co-ordinate all aspects of the service desk in line with ITIL v4 standards Triage and assign tickets based on priority and category Provide technical assistance and ensure SLA compliance Maintain and enhance the Halo PSA system as system admin-(CRM) Coordinate the service desk rota and More ❯

Role: Service Manager (Core Systems) - Policing Location: Hybrid (Gloucestershire a few days each month and WFH) Salary : £54,879 + Excellent pensions and other Employee Benefits Key Skills: Service Manager, ITIL, Project Management, Business Systems/Applications management Why Apply: This is an interesting, newly created role to manage the embedding of the new … for ensuring stability and availability of the Applications as they deliver critical information services in a fast paced, policing environment. The successful candidate will be able to demonstrate: Strong Service Management/ITIL skills and experience. Able to demonstrate experience of taking ownership for the delivery of critical services/systems availability. Experience of being responsible for availability of More ❯

Role: Service Manager (Core Systems) - Policing Location: Hybrid (Gloucestershire a few days each month and WFH) Salary : £54,879 + Excellent pensions and other Employee Benefits Key Skills: Service Manager, ITIL, Project Management, Business Systems/Applications management Why Apply: This is an interesting, newly created role to manage the embedding of the new … for ensuring stability and availability of the Applications as they deliver critical information services in a fast paced, policing environment. The successful candidate will be able to demonstrate: Strong Service Management/ITIL skills and experience. Able to demonstrate experience of taking ownership for the delivery of critical services/systems availability. Experience of being responsible for availability of More ❯

Role: Service Manager (Core Systems) - Policing Location: Hybrid (Gloucestershire a few days each month and WFH) Salary : £54,879 + Excellent pensions and other Employee Benefits Key Skills: Service Manager, ITIL, Project Management, Business Systems/Applications management Why Apply: This is an interesting, newly created role to manage the embedding of the new … for ensuring stability and availability of the Applications as they deliver critical information services in a fast paced, policing environment. The successful candidate will be able to demonstrate: Strong Service Management/ITIL skills and experience. Able to demonstrate experience of taking ownership for the delivery of critical services/systems availability. Experience of being responsible for availability of More ❯

Role: Service Manager (Core Systems) - Policing Location: Hybrid (Gloucestershire a few days each month and WFH) Salary : £54,879 + Excellent pensions and other Employee Benefits Key Skills: Service Manager, ITIL, Project Management, Business Systems/Applications management Why Apply: This is an interesting, newly created role to manage the embedding of the new … for ensuring stability and availability of the Applications as they deliver critical information services in a fast paced, policing environment. The successful candidate will be able to demonstrate: Strong Service Management/ITIL skills and experience. Able to demonstrate experience of taking ownership for the delivery of critical services/systems availability. Experience of being responsible for availability of More ❯

Role: Service Manager (Core Systems) - Policing Location: Hybrid (Gloucestershire a few days each month and WFH) Salary : £54,879 + Excellent pensions and other Employee Benefits Key Skills: Service Manager, ITIL, Project Management, Business Systems/Applications management Why Apply: This is an interesting, newly created role to manage the embedding of the new … for ensuring stability and availability of the Applications as they deliver critical information services in a fast paced, policing environment. The successful candidate will be able to demonstrate: Strong Service Management/ITIL skills and experience. Able to demonstrate experience of taking ownership for the delivery of critical services/systems availability. Experience of being responsible for availability of More ❯

Role: Service Manager (Core Systems) - Policing Location: Hybrid (Gloucestershire a few days each month and WFH) Salary : £54,879 + Excellent pensions and other Employee Benefits Key Skills: Service Manager, ITIL, Project Management, Business Systems/Applications management Why Apply: This is an interesting, newly created role to manage the embedding of the new … for ensuring stability and availability of the Applications as they deliver critical information services in a fast paced, policing environment. The successful candidate will be able to demonstrate: Strong Service Management/ITIL skills and experience. Able to demonstrate experience of taking ownership for the delivery of critical services/systems availability. Experience of being responsible for availability of More ❯

Role: Service Manager (Core Systems) - Policing Location: Hybrid (Gloucestershire a few days each month and WFH) Salary : £54,879 + Excellent pensions and other Employee Benefits Key Skills: Service Manager, ITIL, Project Management, Business Systems/Applications management Why Apply: This is an interesting, newly created role to manage the embedding of the new … for ensuring stability and availability of the Applications as they deliver critical information services in a fast paced, policing environment. The successful candidate will be able to demonstrate: Strong Service Management/ITIL skills and experience. Able to demonstrate experience of taking ownership for the delivery of critical services/systems availability. Experience of being responsible for availability of More ❯

Role: Service Manager (Core Systems) - Policing Location: Hybrid (Gloucestershire a few days each month and WFH) Salary : £54,879 + Excellent pensions and other Employee Benefits Key Skills: Service Manager, ITIL, Project Management, Business Systems/Applications management Why Apply: This is an interesting, newly created role to manage the embedding of the new … for ensuring stability and availability of the Applications as they deliver critical information services in a fast paced, policing environment. The successful candidate will be able to demonstrate: Strong Service Management/ITIL skills and experience. Able to demonstrate experience of taking ownership for the delivery of critical services/systems availability. Experience of being responsible for availability of More ❯

Role: Service Manager (Core Systems) - Policing Location: Hybrid (Gloucestershire a few days each month and WFH) Salary : £54,879 + Excellent pensions and other Employee Benefits Key Skills: Service Manager, ITIL, Project Management, Business Systems/Applications management Why Apply: This is an interesting, newly created role to manage the embedding of the new … for ensuring stability and availability of the Applications as they deliver critical information services in a fast paced, policing environment. The successful candidate will be able to demonstrate: Strong Service Management/ITIL skills and experience. Able to demonstrate experience of taking ownership for the delivery of critical services/systems availability. Experience of being responsible for availability of More ❯

helping others overcome challenges? Do you have excellent communication skills and ambition to make a difference? Due to exciting new business growth, Citizens Advice Dudley & Wolverhampton is seeking a Service Delivery Manager to join our dedicated team. We provide comprehensive information, advice and guidance to individuals in need and we are expanding our team to meet the … of the operational leadership team (OLMT) in the organisation and line managed by our Head of Advice Services • To line manage teams of front-line client facing staff supporting service delivery standards, quality and contract compliance across advice and non-advice contracts that we hold with multiple funders • To drive a culture of continuous workforce development where a supportive … and compassionate approach is adopted • Working as part of a wider Service Delivery Manager team and in collaboration with our Technical & Quality Supervisor team to maintain quality across services, you will need to inspire and motivate all teams and provide focussed individual support where necessary to achieve internal and external quality and KPI standards • Be responsible for More ❯

REF/104572 Co-operative Services Manager Homes & Communities department £39,980.65 per annum + £1,680 car allowance 37.5 hours per week About the role An exciting opportunity has arisen in the Homes & Communities department managing our co-operative team. The team provides a high-quality housing service to a portfolio of co-operative properties across … Birmingham and Walsall in accordance with individual Housing Management Contracts. You will ensure a coordinated service delivery approach to identified housing management tasks associated with income management, allocations and lettings, breaches of tenancy, resident engagement and the recording of reports of repairs and maintenance jobs on the housing management system to deliver excellent customer service to residents. You … verified to check your eligibility to work and live in the UK. Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS). More ❯

internal teams and external partners to bring new locations into our portfolio efficiently and to a high standard. This is a dynamic, forward-looking team committed to high-quality service delivery, sustainability, and continuous improvement across all areas of property and facilities management. About the Opportunity: This is an exciting opportunity to play a key role in shaping the … compliance contracts. You will ensure that all property and facilities services meet agreed standards, support operational needs, and align with Arden's strategic priorities. With a strong focus on service excellence, compliance, and value for money, you'll be responsible for overseeing the performance of our external partners-ensuring legal compliance, delivery against service level agreements (SLAs), and … will needsignificant experience in estates and facilities management, ideally within a multi-site or complex organisational environment. You will have a strong track record of managing outsourced contracts and service providers, ensuring high performance, compliance, and value for money. With excellent knowledge of property operations, building services, and health & safety regulations, you will be confident in managing risk, driving More ❯

type: Permanent THE ROLE Are you an energetic and motivated leader with a passion for technology and delivering exceptional customer experiences? We're looking for an experienced Professional Services Manager to take ownership of our professional services function. In this key leadership role, you'll be responsible for managing and developing our professional services team while working closely … with our sales team and clients. You'll play a pivotal role in overseeing the delivery of a wide range of IT service solutions, ensuring projects are delivered effectively and clients receive the highest level of service. If you're a team player with a proven track record of leading high-performing teams and driving customer satisfaction, we want … car or car allowance) HOW TO APPLY Please send your CV and covering letter to the email address in confidence and include the name of the role ( Professional Services Manager ) in the subject of your email. Alternatively, you can apply via LinkedIn Applications. More ❯

Job Title: Digital Customer Service Manager Location: Wolverhampton Job Length: Permanent Full Time Competitive Salary with extensive benefits: Product allowance alcoholic & non alcoholic choices Company bonus scheme Life Assurance Access to 24/7 GP services Company pension contribution Generous holiday (inc bank holidays & trading) Access to a range of high street discounts Carlsberg Britvic is the … together, the one common goal remains, and that is ensuring our people succeed. If you are interested in joining our journey, we are now recruiting for a Digital Customer Service Manager . Reporting to the Head of Customer Service, this role will play a key part of our success journey, and you will have the opportunity … to be involved in the following: Role Responsibilities: Drive excellence in end-to-end customer service across On Trade and Off Trade B2B channels A digital first focus, promoting self-service customer touchpoints in collaboration with digital solutions and marketing Continuous improvement via quarterly review of customer service standards, operations and team development Build and enhance relationships More ❯

Work on some of the Midlands largest deals Gain cross-border transaction experience About Our Client Our client is a 'Big 4' accounting firm with a Birmingham office. Job Description You will be able to draw on your past experience More ❯

Cybersecurity Issue/Risk Service Manager page is loaded Cybersecurity Issue/Risk Service Manager Apply locations Birmingham, England, United Kingdom Krakow, Lesser Poland, Poland time type Full time posted on Posted Yesterday job requisition id R Location: Birmingham, England, United Kingdom Job ID: R Date Posted: 2024-07-17 Company Name: HITACHI ENERGY … UK LIMITED Profession (Job Category): IT, Telecom & Internet Job Schedule: Full time Remote: Yes Job Description: To grow Cybersecurity team we are lookinng for: Global Cybersecurity Risk Service Manager location: Remote from Poland, remote from UK Responsibilities: Owns the services related to Cybersecurity Risk Management: Iidentify core requirements for Risk Management in cooperation with stakeholders Develops requirements … and services. Experience in Risk Management aligned to certification requirements (ISO27001, ISO31000 or similar) required Knowledge of relevant security/governance frameworks (NIST CSF, ISO27001, CobiT, ) required Experience in service build up a plus Security Governance/Risk Management certification (CISSP, CGEIT, CISM, CRISC ) is a plus Qualified individuals with a disability may request a reasonable accommodation if you More ❯