12 of 12 Service Manager Jobs in the West Midlands

IT Service Manager Birmingham – Permanent – Competitive Salary – Hybrid VIQU have partnered with a leading organisation who are seeking an experienced IT Service Manager to lead the design, transition, and continuous improvement of IT services that underpin critical business operations. You’ll drive service excellence across Change, Release, and Lifecycle Management, ensuring stability, scalability … and value delivery. Key Responsibilities of the IT Service Manager: • Lead the full IT service lifecycle, ensuring new and existing services meet business and technical requirements.• Oversee the service portfolio and ensure alignment with strategic objectives and governance standards.• Manage the Change and Release Management processes – planning, testing, and deploying releases with minimal disruption.• Chair … and facilitate CAB meetings, ensuring controlled and effective change execution.• Collaborate with stakeholders across IT and business functions to design scalable, compliant, and well-documented services.• Maintain service data accuracy within ITSM tools and drive continuous process improvements. Key Requirements of the IT Service Manager: • 7+ years’ experience in IT Service Management, with at least More ❯

Service Delivery Manager Proftech Talent are working with Motormax on the recruitment of a Service Delivery Manager to join their Shenstone based team. Motormax is a leading provider of automotive technology solutions, helping fleets operate more safely, efficiently, and intelligently. Their MaxConnex platform delivers advanced camera and telematics integrations, empowering businesses with real-time … visibility, insights, and control over their operations. They are looking for a Service Delivery Manager to join the growing team and help deliver outstanding technology experiences to their customers. This role is central to the deployment of the MaxConnex camera platform and integrated telematics solutions-ensuring projects run smoothly from planning through to successful implementation. As a … Service Delivery Manager, you will need to have/be: 3+ years' experience in service delivery, project management, or technical programme coordination, ideally in a SaaS, automotive, or telematics environment. Demonstrable experience managing hardware/software solution rollouts. Strong understanding of camera technology, telematics systems, or fleet management tools. Proven ability to lead cross-functional teams More ❯

IT Service Desk Manager - ITIL Experienced IT Service Desk Manager to lead the IT service desk team to deliver exceptional IT support to end-users via effective and efficient handling of IT incidents & requests. Whilst maintaining the systems health and security posture via regular maintenance and patching activities. ITIL V4, CompTIA certification (A+ … in mentoring, coaching team members for professional growth, looking at performance and continuous improvement. As the business expands you will be involved in resource and capacity planning of the service desk to ensure adequate skills and shift coverage are always available. Monitor ticket queues and ensure SLAs are exceeded Evaluate and recommend service desk tools, technologies, and ways … of working to improve service management, ensuring optimal use of existing IT Service Management & Service Desk tools. Analyse Service Desk metrics to identify trends and improve performance, reporting findings to the Service Operations Management team to support collaborative continual improvement of the Service management offerings Track customer satisfaction relating to resolved Service Desk More ❯

Job Title: IT Service Lifecycle Manager Location: Birmingham (Hybrid - up to 40% remote) Salary: Competitive Working Hours: 35 hours per week, 9:30am-5:30pm (flexible/agile options available) The Role We're seeking an experienced IT Service Lifecycle Manager to lead the end-to-end lifecycle of IT services, ensuring they are … continual improvement. You'll play a key role in ensuring that services meet business needs, remain scalable, and deliver measurable value across the organisation. Key Responsibilities Lead the full Service Lifecycle process - from strategy and design through to operation and continual improvement. Manage the Service Portfolio , ensuring all services align with business objectives and deliver ongoing value. Oversee … line with internal security and industry standards. Lead and develop a small team of Lifecycle Analysts. Drive stakeholder engagement across IT and business functions, ensuring strong communication and effective service outcomes. About You 7+ years' experience in IT Service Management , including at least 3 years in a leadership or managerial role. Deep understanding of ITIL v4 principles and More ❯

Service Delivery Manager – Business Intelligence Birmingham – Hybrid (2–3 days a week) £70,000 – £75,000 + Bonus Our client, a global leader in consumer services, is looking for a Service Delivery Manager to oversee the delivery and performance of all Business Intelligence and Integration applications. You’ll take ownership of service delivery … ensuring stability, performance, and continuous improvement of BI and Integration platforms. You’ll work closely with offshore teams and internal stakeholders, helping to mature service processes and establish best practices across a growing environment. We’re looking to speak with candidate who possess: • Proven experience managing Service Delivery for BI and Integration platforms • Experience creating and implementing service More ❯

Job summary As a Service Design & Introduction Lead at UKHSA, your primary responsibility is to ensure that digital and technology services supporting the agency's critical public health mission are transitioned into live service safely, effectively, and in a way that supports operational readiness and long-term sustainability. You will play a vital role in supporting UKHSA's … the three positions will be expected to Matrix manage their peers' workloads. This involves impacting, prioritising and allocation of work. Line management responsibility will remain with G6 Head of Service Delivery. Main duties of the job Lead the transition of projects and services into operation, working with delivery and enterprise teams, ensuring transition processes follow defined governance and align … Drive transition activities to meet agreed delivery timelines without compromising the quality or safety of live services that underpin UKHSA's public health operations Make evidence-based recommendations on service rollout approaches, early-life support, quality assurance, and handover planning to ensure services are deliverable and supportable across national and regional contexts Develop strong, trust-based relationships with project More ❯

Job Title: Cloud Service Delivery, Associate Manager Location: West Midlands (Birmingham) Salary: Competitive Career Level: CL8 Please note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point … with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO As a Team: You will be part of the Service Delivery Team who are responsible for the delivery of infrastructure and cloud services to our clients. Our team is based and operates out of our Birmingham UK Office. If … part of our team, you'll be delivering cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. Key Responsibilities: Service Delivery Management: Own the end-to-end service delivery ensuring SLA compliance to the client contract. Participate in developing and implementing strategies for integrating AI and automation into More ❯

to Dudley (with frequent travel across Southern UK) About the Role: This is a strategic and hands-on leadership role where you'll manage a regional team of field service engineers and support staff. You'll be responsible for delivering exceptional customer service, driving operational efficiency, and ensuring commercial success across the South of the UK. The ideal … candidate is a technically sound and commercially savvy service leader with a passion for team development and customer excellence. Key Responsibilities: Lead and develop a field-based service team; ensure safety, efficiency, and high performance Full P&L responsibility for regional service operations Maintain brand image and high-quality service standards (vans, workshops, staff) Ensure optimal … workforce planning, training, and engagement Identify upselling opportunities through installed base knowledge Collaborate closely with sales teams to support service/product promotion Oversee resource allocation, ProCare profitability, and service delivery excellence Drive local technical support, first-line intervention, and development programs Key Skills & Experience: Strong leadership in operational service management Commercial acumen with P&L and More ❯

Service Delivery Manager - Business Intelligence Birmingham - Hybrid (2-3 days a week) £70,000-£75,000 + Bonus Our client, a global leader in consumer services, is looking for a Service Delivery Manager to oversee the delivery and performance of all Business Intelligence and Integration applications. You'll take ownership of service delivery … ensuring stability, performance, and continuous improvement of BI and Integration platforms. You'll work closely with offshore teams and internal stakeholders, helping to mature service processes and establish best practices across a growing environment. We're looking for: * Proven experience managing Service Delivery for BI and Integration platforms * Experience creating and implementing service processes in developing or More ❯

Service Delivery Manager - Finance & Back Office Applications Circa £70k per annum + benefits (Up to 20% bonus, life assurance and 25 days holiday + bank holidays) Hybrid - 2 - 3 days per week in Parklands office Our client is a Global FTSE 250 organisation undergoing a major transformation under a new CIO. Over the next three years, the … federated model to a centralised global structure, supported by significant investment in technology and a new global outsourcing model for IT operations. This role sits within the Infrastructure and Service Operations team and will be responsible for overseeing the delivery and performance of a suite of finance and back-office applications provided by an outsourced vendor. You'll act … needs Thriving in fast-paced, complex environments Winning hearts and minds across diverse stakeholder groups Working with third-party and offshore providers to deliver high-quality services Applying ITIL service management principles Experience or knowledge of SAP/S4 Hana and other financial platforms Please apply directly with your CV. If suitable, we'll be in touch to share More ❯

countries around the world. It includes the broadcaster RTL Group, the trade book publisher Penguin Random House, the magazine publisher Gruner + Jahr, the music company BMG, the service provider Arvato, the Bertelsmann Printing Group, the Bertelsmann Education Group, and Bertelsmann Investments, an international network of funds. The company has 117,000 employees and generated revenues of €17.1 billion … in the 2015 financial year. Bertelsmann stands for creativity and entrepreneurship. This combination promotes first-class media content and innovative service solutions that inspire customers around the world Job description: Salary: £37,000.00 Location: Hams Hall Hours: 40 hours per week, Monday to Friday The Customer Service Delivery Manager is a critical position within our Key … or support internal and external weekly sync meetings and drive completion of relevant actions Manage the preparation and implementation of monthly and quarterly client meetings, providing insight into all service-related matters. Work with nominated clients to develop an understanding of their needs and ensure they are met. Liaise with other Arvato departments to progress any ad hoc operational More ❯

Are you an experienced Customer Services Manager, Office Manager, Administrative Lead, or Member Services Manager? Can you take ownership of administrative processes whilst supporting customers and building relationships? If this description fits, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Member Services. Informed Recruitment are a specialist … provider of resource to the Housing & Property Technology markets, we are delighted to be partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their customer service provision. The objective of the role will be to support departments heads to ensure outstanding customer services are provided to customer and supply chain partners. Your day-to-day … support members. Background Well-trodden paths into this role include: Customer Services/Account Management - A successful track record as an account management/customer success management/customer service management professional with a successful track record of looking after customers, building relationships, and promoting services. Any experience of working with procurement frameworks or within the housing or property More ❯