5 of 5 Service Manager Jobs in Leatherhead

ensuring that our clients experience consistent, high-quality technical support aligned to SLAs and business outcomes. Working closely with Technical Account Managers, support teams, and clients, you’ll lead service performance reporting, manage escalations, and drive continuous improvement across the support experience. This role acts as the operational owner of the client support journey. Ensuring clarity, consistency, and excellence … in service delivery. KEY RESPONSIBILITIES: Client Support Experience Serve as the operational point of contact for clients for all support-related matters. Build strong client relationships, ensuring their support experience aligns with expectations. Manage and resolve support service escalations in a timely and structured manner. Lead monthly service reviews and contribute to quarterly business reviews (QBRs). … Onboard new clients by leading support service induction meetings. Service Performance & Reporting Prepare content and present Client service Induction meetings Track, analyse, and report on SLA and KPI performance for assigned clients. Prepare and deliver monthly service performance reports to stakeholders. Monitor client satisfaction (CSAT) scores and recommend improvement actions based on feedback. Ensure client-facing More ❯

ensuring that our clients experience consistent, high-quality technical support aligned to SLAs and business outcomes. Working closely with Technical Account Managers, support teams, and clients, you’ll lead service performance reporting, manage escalations, and drive continuous improvement across the support experience. This role acts as the operational owner of the client support journey. Ensuring clarity, consistency, and excellence … in service delivery. KEY RESPONSIBILITIES: Client Support Experience Serve as the operational point of contact for clients for all support-related matters. Build strong client relationships, ensuring their support experience aligns with expectations. Manage and resolve support service escalations in a timely and structured manner. Lead monthly service reviews and contribute to quarterly business reviews (QBRs). … Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Bytes Software Services by 2x Sign in to set job alerts for “Technical Services Manager” roles. London, England, United Kingdom 3 weeks ago Digital Operations Manager, IT Support Manager, IT Manager London Area, United Kingdom £80,000.00 More ❯

ensuring that our clients experience consistent, high-quality technical support aligned to SLAs and business outcomes. Working closely with Technical Account Managers, support teams, and clients, you’ll lead service performance reporting, manage escalations, and drive continuous improvement across the support experience. This role acts as the operational owner of the client support journey, ensuring clarity, consistency, and excellence … in service delivery. KEY RESPONSIBILITIES: Client Support Experience Serve as the operational point of contact for clients for support-related matters. Build strong client relationships, ensuring their support experience aligns with expectations. Manage and resolve support service escalations in a timely and structured manner. Lead monthly service reviews and contribute to quarterly business reviews (QBRs). Onboard … new clients by leading support service induction meetings. Service Performance & Reporting Prepare content and present Client service Induction meetings. Track, analyse, and report on SLA and KPI performance for assigned clients. Prepare and deliver monthly service performance reports to stakeholders. Monitor client satisfaction (CSAT) scores and recommend improvement actions based on feedback. Ensure client-facing reports More ❯

La Fosse Leatherhead, England, United Kingdom Service Delivery Manager La Fosse Leatherhead, England, United Kingdom Direct message the job poster from La Fosse Service Delivery Manager (Contract to Perm) 1 day per week in Leatherhead The opportunity Seeking an experienced IT Service Delivery Manager working for one of the UKs most … quality coordination and governance across the function. What you’ll focus on Leading the response and coordination of major incidents, problems ensuring services are restored quickly and safely Continual service improvement and XLAs, putting the customer at the heart of everything you do. Translate tech jargon to non-technical stakeholders, coordinating tech teams. Governing the problem management process and … Driving continuous improvement across tooling, reporting, and process maturity Providing guidance and training to colleagues on best practice What we’re looking for A strong background in ITIL-based service operations, with a focus on customer experience. Ideally Jira ITSM experience. Gravitas and the ability to influence senior stakeholders Confidence operating in a fast-paced environment with competing priorities More ❯

Service Delivery Manager (Contract to Perm) 3-month contract - £400 per day. 1 day per week in Leatherhead The opportunity Seeking an experienced IT Service Delivery Manager working for one of the UKs most recognisable brands, ideally on a contract to perm basis. This role is customer facing and you’ll be responsible for … quality coordination and governance across the function. What you’ll focus on Leading the response and coordination of major incidents, problems ensuring services are restored quickly and safely Continual service improvement and XLAs, putting the customer at the heart of everything you do. Translate tech jargon to non-technical stakeholders, coordinating tech teams. Governing the problem management process and … Driving continuous improvement across tooling, reporting, and process maturity Providing guidance and training to colleagues on best practice What we’re looking for A strong background in ITIL-based service operations, with a focus on customer experience. Ideally Jira ITSM experience. Gravitas and the ability to influence senior stakeholders Confidence operating in a fast-paced environment with competing priorities More ❯