3 of 3 Service Manager Jobs in Oxford

people's lives and have committed to delivering £60m worth of support over the next three years. The Role: Lead and manage the provision of best-in-class customer service and experience to Nominet's customers, members, and stakeholders. This includes domain registrants, registrars, and range of customers for critical services that Nominet provides. You will play a key … in improving our customer experience, driving operational excellence, managing performance, and supporting strategic growth within the Customer function. What you'll be doing: Lead an experienced team of Customer Service Advisors in providing excellent customer support Develop and implement new processes and technology-led solutions to improve the customer experience and team efficiency Act as the operational escalation point … for all customer issues Collaborate on a suitable technology roadmap to improve operational efficiency and enhance customer services Ensure service levels are met and ideally exceeded, with a focus on continuous improvement Manage and support a cross-functional team, ensuring appropriate skills, performance, and development Oversee relationships and performance with third-party suppliers Effectively manage workforce and operational demands More ❯

of longer-term strategy to drive short-term outcomes. Strong understanding of technology delivery methodologies and operational outcomes. Innovative thinker with creative problem-solving skills, capable of resolving complex service issues. Comfortable with strategic customer engagement and expert at determining actual needs. Any previous experience working at a publishing, Assessment based company is advantageous. Benefits: Competitive salary and benefits More ❯

community-building. Monitor and evaluate the effectiveness of scholar services, suggesting improvements as needed. Ensure compliance with organisational policies and external regulations. The Successful Applicant A successful Scholar Services Manager should have: Proven experience in managing services or programmes within the not-for-profit sector. Experience working at Oxford University and within Admissions. Strong organisational and multitasking abilities … software tools and databases for record-keeping and reporting. A proactive attitude and a problem-solving mindset to address challenges efficiently. What's on Offer The successful Scholar Services Manager will receive: Competitive salary in the range of GBP 38,000 to GBP 42,000. Opportunity to work within a respected not-for-profit organisation in Oxford. Fixed … meaningful impact on scholars' lives and futures. If you are passionate about supporting scholars and thrive in a structured environment, we encourage you to apply for the Scholar Services Manager role in Oxford today More ❯