Senior Services Manager
reigate, south east england, United Kingdom
Lorien
Senior Service Manager- Insurance We are recruiting for a Senior Service Manager with SaaS experience to join one of our Insurance clients on a 12 month contract. This role will be 80% client focused and it’s for one of their most critical products … will be seeking someone with a strong level of client facing experience. Inside IR35 Hybrid- 2 days a week in Reigate Responsibilities: Support the Service Management lead in designing, documenting, maintaining, and improving Service Management processes. Work with internal teams to ensure end to end service delivery … all clients. Build relationships with internal and external stakeholders. Serve as an escalation point for client issues. Work with Incident response teams to ensure service resolution. Liaise and communicate with clients during major incidents. Maintain, improve, and promote the Service Catalogue Work on projects to ensure Service More ❯
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