2 of 2 Service Manager Jobs in Smethwick

Service Desk Manager Purpose of the Role Lead all field-based activities, with the authority to challenge or change any related tasks. Manage customer accounts and scheduling activities, ensuring optimised routes that maximise engineer efficiency and meet/exceed service level agreements. Oversee the Service Desk and Field Service teams to ensure operational success. … customer satisfaction while maintaining a strong focus on health, safety, quality, and colleague engagement. Be a proactive, motivated, and customer-focused leader with excellent communication skills Key Responsibilities for Service Desk Manager Work with Operations Director, Senior Management, and Field Teams to plan resources effectively and meet service targets. Schedule routes for Field Service Engineers … to minimise travel time, maximise productivity, and meet customer expectations. Apply engineering best practices to ensure efficient and effective service delivery using root cause methodology. Review KPIs, unplanned work, and backlogs to optimise team performance. Provide clear communication, feedback, and coaching to Service Desk and Field Service colleagues. Deliver direct line management, motivating the team and ensuring More ❯

About The Role The direct management of this duty ensures that our customers receive levels of service which meet or exceed our service level agreements. To carry out all activities without compromising health and safety, quality, welfare or the engagement of our colleagues. To effectively manage the Service Desk and Field Service teams activities to ensure … Operations Director, Senior Management, and Field-based teams to plan and ensure that we have sufficient resources, working the required levels of hours in the right regions, and ensure service levels are in line with targets.To schedule routes for Field Service Engineers, minimising travel times, maximising the number of visits scheduled per shift, and ensuring that our resource … exceptional direct line management to all colleagues in your team, ensuring best working practices are followed and that software and management tools are used competently To regularly update Field Service Teams with divisional and group comms effectively. Ensure QC and H&S requirements are completed according to the business needs. To resolve queries assigned to you in an appropriate More ❯