12 of 12 Service Manager Jobs in the City of London

to join our team and create a green future together! About Autel Energy Founded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, and automotive electronic components. Autel is one of the world's leading suppliers of automotive intelligent diagnostics, testing, and TPMS products … scenarios. After three years of rapid development, Autel Energy has become a leading solutions provider of EV charging station products in Europe. With excellent quality and high-quality localized service of AC/DC series products, are highly favored by European energy companies, CPOs, and dealers. In Europe, we have: Over 120 employees actively engaged in researching and developing … market Contribute to the cause of green environmental protection Collaborate with outstanding talents from around the world Achieve your career dreams Job Summary We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the UK market. This role More ❯

Service Manager/Salesforce – Remote (UK-based) – Circa £71K + Benefits I'm working with a high-growth SaaS scale-up that operates within a highly regulated industry, and they're currently looking for a hands-on Service Manager with deep Salesforce experience to join their team. My client is seeking someone who understands … the nuances of service delivery in a regulated environment and can bridge the gap between business operations, support, and technical delivery. You’ll be responsible for owning the platform’s day-to-day service management, leading deployments and change activity, and ensuring everything runs smoothly from a configuration, performance, and compliance perspective. Role & Responsibilities: Take ownership of the … live service for a Salesforce-native SaaS platform Manage the configuration and deployment of Salesforce changes across environments Work closely with technical teams on customisations and integrations Lead incident, problem, and change management using ITIL-aligned processes Act as the main escalation point for technical issues and platform-related incidents Ensure the platform adheres to compliance and regulatory requirements More ❯

Service Delivery Manager – Azure/Intune | Up to £60,000 + Benefits | Hybrid – City of London (1 Day Onsite) A well-established Microsoft Solutions Partner is seeking an experienced Service Delivery Manager to take ownership of service performance and relationship management for one of its key enterprise clients. This is a hybrid role … worked in a Microsoft-focused managed services environment , particularly with experience supporting cloud-first clients utilising Microsoft Azure, Intune, and Microsoft 365 technologies. Key Responsibilities: Serve as the lead service contact for a key client, ensuring consistent delivery and a high-quality customer experience Manage service performance, including SLA/KPI compliance, escalation handling, and continuous improvement initiatives … Coordinate with internal technical teams (cloud, infrastructure, support, and project delivery) to ensure services are aligned and delivered effectively Facilitate and lead regular service review meetings, including reporting on service metrics, incident trends, and planned improvements Drive the implementation of best practice ITIL processes across incident, problem, change, and request management Ensure all customer documentation, service catalogues More ❯

world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled. Role- Senior service Delivery Director Location- UK, London Job Type - Onsite Full Time Employment- Permanent Job Title: Onsite Service Delivery Manager Job Brief: We are seeking an Onsite Service Delivery Manager to join our team. The ideal candidate will be responsible for managing all aspects of our service delivery, ensuring high customer satisfaction, and maintaining service levels. Responsibilities: Automation Experience: - Have worked directly on Automation programs/Delivery. Good experience on latest Automation platform and solutions. Have been able to drive the large transformation … recently worked or delivered Any experience on AI and Generative AI will be added advantage Merger/De-merger discussion: Any IT de-merger experience or merger experience Manage Service Delivery: Oversee the delivery of services to clients, ensuring they meet agreed service level agreements (SLAs) and operational level agreements (OLAs). Client Relationship Management: Develop and maintain More ❯

Smart Buildings Service Manager Job Description Start Date: ASAP Salary: Competitive, Commensurate with Experience + Benefits Package Location: London & Europe as Required 3 Days from London Office/2 Days from Home Reporting to Managing Director Hours: 40 hrs per week Monday – Friday (8am – 4pm) Role Overview: We are seeking a highly motivated and experienced Smart Buildings … Service Manager to join our growing team. The successful candidate will be responsible for the day-to-day management of Building Management Systems (BMS) and Enterprise Networks delivery. The key focus of this role will be to ensure contractual obligations are fulfilled, solutions are appropriately designed and submitted to the Sales Team for quotation, and Key Performance … Indicators (KPIs) as well as Service Level Agreements (SLAs) are consistently maintained. Key Responsibilities: · Oversee and coordinate the delivery of BMS and Enterprise Networks projects, ensuring all contractual commitments are met and maintained throughout the project lifecycle. · Manage and monitor the day-to-day activities of the BMS and Enterprise Networks service teams, providing clear direction and support More ❯

We’re partnered with a boutique network solutions provider working with leading finance organisations across the UK. They are looking for a Service Manager to take ownership of service delivery and performance. Acting as the main point of contact for customers and vendors, you’ll ensure services are reliable, efficient, and meet agreed SLAs – while driving … improvement across the business. What you’ll be doing: Managing SLAs to ensure performance targets are met. Acting as the key liaison between customers, vendors, and internal teams. Leading service reviews, handling escalations, and resolving issues quickly. Tracking and reporting on service performance for senior leadership. Managing vendor relationships and driving service quality improvements. What you’ll … bring: 3+ years’ experience in service management or telecom service delivery. Strong knowledge of enterprise telecom services and vendor management. Proven experience managing SLAs, service reviews, and escalations . Excellent stakeholder management and communication skills. If you’re looking for an opportunity to make a real impact within a growing provider, apply now . More ❯

involved in Europe as well as reporting to clients . You will be part of a company that works at the forefront of cloud solutions TITLE : Mandarin speaking Network Service Delivery Manager Location : London or Frankfurt Job Type: Permanent, full-time Sector : IT project management Salary 40,000 + BOUNCE Language required : Fluent Mandarin and English Company More ❯

Global Financial Services Firm is hiring for a Client Implementation Analyst/Specialist with strong analytical, in-depth Derivatives/Margining experience and knowledge and client services skills to be based in their London office. Financial Services experience is essential More ❯

3rd Line Server and Cloud Services Manager 6 months London - hybrid £495 per day inside ir35 - Umbrella only Eligable for SC security clearance Role overview The open position is to work as the lead member of the third line server and cloud services team, managing the team and supporting all technologies that the business use. The team is … OLA's and deadlines Experience of change management process Ability to apply existing knowledge to resolve issues on unfamiliar systems Able to gather and analyse information Able to determine service impacts and risks Able to understand and articulate complex ideas Logical and rational approach to problems Able to prepare and deliver management briefings Excellent written and oral communications skills More ❯

Interim Global HR Shared Services Manager West London Tech/SaaS £350 per day - rolling contract A leading global business at the forefront of sports technology is looking for an experienced Interim Global HR Shared Services Manager to join their HR leadership team. This is a critical interim hire to drive operational excellence, lead a global … team and ensure high-quality delivery of HR services across the organisation. The Role: In this fast-paced, tech-driven business, the Interim HR Shared Services Manager will lead a globally dispersed team of HR professionals (hybrid and remote), focused on delivering outstanding service, driving process improvement, and contributing to the business's wider HR strategy. Reporting … HR shared services team Build a culture of collaboration, inclusion and high performance Develop and implement upskilling and reskilling programmes Provide clear reporting and updates to senior stakeholders HR Service Delivery Oversee delivery of HR Shared Services, employee records, and ticketing (ServiceNow) Ensure SLA compliance, data accuracy and process efficiency Triage HR enquiries using a tiered service model More ❯

and knowledge as you develop in the role. Location: Camden Town, London; in-office requirement 3-4 days a week Your Responsibilities: Develop and maintain an understanding of client service offerings, best practices, delivery capabilities, and technology platforms Ensure all projects you are directly responsible for meet or exceed delivery standards for being on time, in budget, and without … quality issues Oversee and lead easy to moderately complex projects with little to no supervision (project governance, progress, dependencies, communication, delivery process, project metrics, risk mitigation, etc.) for full-service and sample-only projects; ensuring customer & business expectations are met or exceeded Oversee and help manage complex projects with supervision and support from senior team members Follow established best … situations and work closely with team members to develop solutions that resolve problems Take accountability in the sales process by working closely with sales to provide high-quality customer service to help win future business Requirements: Ability to manage multiple projects with competing priorities. Ability to learn and use new technology platforms to meet or exceed customer and project More ❯

Technical Services Manager (MSP) - London (Hybrid) - £50,000 - £60,000 per year I'm working with an established Managed Services Provider (MSP) looking to hire an experienced Technical Services Manager to support their existing team and client base. The role requires someone with a background progressing through the IT Support industry, through to managing a support … desk. This role will involve working closely with the IT Support Team and IT Support Manager to ensure tickets are being handled as efficiently as possible, whilst also assessing customers of the business are being supported successfully and efficiently. The hire must have experience dealing with overall IT Infrastructure and Support, alongside Networks and Cloud. The role will More ❯