17 of 17 Service Manager Jobs in the East Midlands

unique opportunity to join a thriving retail brand as they invest into their core functions, and are seeking to hire for an experienced IT Service Manager to join their Lincoln team. You will own all key areas of the IT Service function, taking responsibility for service … build a career, and grow professionally within an environment that is collaborative, people-focused and meritocratic. Description As the successful candidate for the IT Service Manager position, you will be a critical part in the delivery of market-leading technology services across the organisation. You will ensure … SLAs are consistently met and exceeded, driving a first-rate IT Service function for users, operating within an ITIL environment. Service Transition will be a central focus of the role, as the business is continuously looking to invest in best-in-class, high-quality services, and you will More ❯

Service Manager/Department Manager (Engineering) Northampton £70,000 - £85,000 - Company Share Scheme + Flexible Holidays + Company Benefits Are you a Service Manager/Department Manager or Engineering Manager who is looking for high status position … leaders within the UK? Do you want to work in a role that gives you the autonomy to manage and run an Engineering/Service team, in a company going from strength to strength, in which you will play a vital role in company operations, with the added benefit More ❯

Join our team as a Service Manager at William Smith House, where you'll lead a dedicated team in providing exceptional support to residents in a vibrant, independent living environment. This modern, purpose-built development offers 16 self-contained one-bedroom apartments, and we're looking for … a passionate and experienced Service Manager to oversee the care and wellbeing of individuals with learning disabilities, autism, physical disabilities, and mental health conditions. You'll be instrumental in ensuring residents receive personalized support, enabling them to live fulfilling lives while fostering a strong sense of community. … ensuring support is delivered as detailed in the plan to the highest standards and that contractual quality expectations are met, and commissioned hours/service are delivered. Some of the Key responsibilities of this role are listed below but not limited to: Encouraging an open culture in the team More ❯

Service Delivery Manager (DV Security Clearance) The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build, and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our … position will be a working out of our office in Lincoln. Your future duties and responsibilities You'll work closely with leadership to drive service excellence by sustaining and enhancing a bespoke LAN environment. Your focus on continuous improvement and effective change management will ensure that critical network services … delivered reliably, meeting the evolving needs of our clients. Key Responsibilities: Introduce and manage SLAs and KPIs on behalf of the CIS Department. Capture service delivery performance through varied service reports measured against agreed SLAs and KPIs. Lead or consult on continuous service improvement initiatives. Facilitate collaboration More ❯

Service Delivery Manager (DV Security Clearance) Position Description The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build, and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation … position will be a working out of our office in Lincoln. Your future duties and responsibilities You'll work closely with leadership to drive service excellence by sustaining and enhancing a bespoke LAN environment. Your focus on continuous improvement and effective change management will ensure that critical network services … delivered reliably, meeting the evolving needs of our clients. Key Responsibilities: • Introduce and manage SLAs and KPIs on behalf of the CIS Department. • Capture service delivery performance through varied service reports measured against agreed SLAs and KPIs. • Lead or consult on continuous service improvement initiatives. • Facilitate collaboration More ❯

you're just starting your career or looking to progress as an industry professional, Node4 has a place for you. About the role The Service Delivery Manager is responsible for developing and maintaining strong client relationships to ensure client satisfaction. You will oversee various ITIL-related and … relationship duties, managing multiple client accounts. You will work closely with the Account Manager and the wider Node4 team to deliver 'Exceptional Service as a Standard'. This role involves coordinating across departments to deliver exceptional service for new and existing clients. You will act as … the main point of contact for service delivery issues related to your assigned accounts. What will you bring? Qualifications: English & Maths GCSE, grade C or above (or equivalent). ITIL qualifications. Security Clearance (desired depending on account). Experience as a Service Delivery Manager or similar More ❯

Company description: XPO, Inc Job description: Here at XPO, we take our people seriously. We are seeking a highly motivated and experienced IT Service Delivery Manager to join our dynamic IT team on a full time, permanent basis at our headoffice in Crick! The ideal candidate will … customer satisfaction and operational efficiency. We support both in-house and externally provided solutions, working closely with our offshore support desk to ensure seamless service delivery. The understanding of transport and warehouse operations would be highly advantageous. Pay, benefits and more: Were looking to offer a salary of up … as salary sacrifice company car and cycle to work schemes, a workplace pension and many other perks. Key Responsibilities: Manage and lead the IT service delivery team to ensure timely and effective resolution of issues and escalations. Develop and implement service delivery strategies and processes to improve efficiency More ❯

Role – Technical Services Manager Location- Covering Midlands & North- Can be based from Nottingham, Leeds or Sheffield office Salary- £55k + £6k car allowance Your role as a Technical Services Manager: Our client are an exceptional managing agent. They have a low staff turnover and are known … for looking after their employees. This role covers the requirements of a Technical Services Manager (TSM) to help lead on the implementation and growth of an in-house Technical Services and Engineering services team. You will be looking after the Midlands and the North. UK travel will be … properties across an existing managed portfolio, whilst growing the service organically across the wider business. Your duties and responsibilities as a Technical Services Manager: Technical Lead Responsibilities: Act as a subject matter expert for all technical service delivery across the managed portfolio including offices, industrial and More ❯

Company description: XPO, Inc Job description: Here at XPO, we take our people seriously. We are seeking a highly motivated and experienced IT Service Delivery Manager to join our dynamic IT team on a full time, permanent basis at our headoffice in Crick! The ideal candidate will … customer satisfaction and operational efficiency. We support both in-house and externally provided solutions, working closely with our offshore support desk to ensure seamless service delivery. The understanding of transport and warehouse operations would be highly advantageous. Pay, benefits and more: Were looking to offer a salary of up … as salary sacrifice company car and cycle to work schemes, a workplace pension and many other perks. Key Responsibilities: Manage and lead the IT service delivery team to ensure timely and effective resolution of issues and escalations. Develop and implement service delivery strategies and processes to improve efficiency More ❯

Location: Derby Contract: Full-time (37.5 hours) Salary: Dependent on experience Are you ACA or ACCA qualified and looking to pivot from audit or accounts into a dynamic, fast-paced advisory role? This could be the perfect next step in More ❯

This position is required to independently, and with the support of the Directors and Partners, develop and grow the Transaction Services business, as well as develop team members. Client Details Our client is a market leading Transaction Services business with More ❯

every customer, and create a workplace where all colleagues are proud to belong. As we grow our business, we need a dynamic Network Services Manager to join our team and help us achieve our goals. The Network Platform team at Specsavers owns and develops the strategic network roadmap … Network Platform. We continuously review the industry and market, testing new concepts and technologies that can add value to Specsavers. As the Network Services Manager, you will lead a team of Network Analysts who act as the first line of escalation for network-related incidents and events. You … You will proactively mitigate risks by reviewing analytics on network metrics using Meraki Dashboards and other network observability toolsets. Additionally, you will oversee the service performance of global network managed services, advocating for regional service teams on continuous improvement initiatives. You will manage risks, issues, and escalations, monitor More ❯

Customer Services Manager - Healthtech | Hybrid (Midlands based HQ) | Up to £65K + Bonus + Benefits iO Associates is working with a fast-growing Healthtech company that's transforming clinical software for the private and NHS sector. They are looking for a Customer Services Manager to own … customer support and service excellence, sitting between product, support, and delivery teams. This role is ideal for someone passionate about client relationships, service improvement, and driving impact in digital healthcare. What you'll be doing: Handling a broad spectrum of customer issues - not just technical Acting as a … key liaison between customers and product/support teams Supporting onboarding, service queries, demos, and ongoing training Feeding into product improvements and support workflows Occasional site visits and customer meetings What we're looking for: Experience in Customer Success, Client Services Support Desk Experience within Software (Essential) Background in More ❯

Customer Services Manager - Healthtech | Hybrid (Midlands based HQ) | Up to £65K + Bonus + Benefits iO Associates is working with a fast-growing Healthtech company that's transforming clinical software for the private and NHS sector. They are looking for a Customer Services Manager to own … customer support and service excellence, sitting between product, support, and delivery teams. This role is ideal for someone passionate about client relationships, service improvement, and driving impact in digital healthcare. What you'll be doing: Handling a broad spectrum of customer issues - not just technical Acting as a … key liaison between customers and product/support teams Supporting onboarding, service queries, demos, and ongoing training Feeding into product improvements and support workflows Occasional site visits and customer meetings What we're looking for: Experience in Customer Success, Client Services Support Desk Experience within Software (Essential) Background in More ❯

Job Description Customer Services Manager - Healthtech | Hybrid (Midlands based HQ) | Up to £65K + Bonus + Benefits iO Associates is working with a fast-growing Healthtech company that's transforming clinical software for the private and NHS sector. They are looking for a Customer Services Manager to own customer support and service excellence, sitting between product, support, and delivery teams. This role is ideal for someone passionate about client relationships, service improvement, and driving impact in digital healthcare. What you'll be doing: Handling a broad spectrum of customer issues - not just … technical Acting as a key liaison between customers and product/support teams Supporting onboarding, service queries, demos, and ongoing training Feeding into product improvements and support workflows Occasional site visits and customer meetings What we're looking for: Experience in Customer Success, Client Services Support Desk Experience within More ❯

Customer Services Manager - Healthtech | Hybrid (Midlands based HQ) | Up to £65K + Bonus + Benefits iO Associates is working with a fast-growing Healthtech company that's transforming clinical software for the private and NHS sector. They are looking for a Customer Services Manager to own … customer support and service excellence, sitting between product, support, and delivery teams. This role is ideal for someone passionate about client relationships, service improvement, and driving impact in digital healthcare. What you'll be doing: Handling a broad spectrum of customer issues - not just technical Acting as a … key liaison between customers and product/support teams Supporting onboarding, service queries, demos, and ongoing training Feeding into product improvements and support workflows More ❯

Job Description: Transactional Services Manager Location: Nottingham/Hybrid Salary: Up to £65,000.00 per Annum depending on experience. Full-time, Temporary 12 month FTC with potential to extend further. About Us We are Buzz Bingo and our success is driven by our dedicated Remarkable People. Role Overview … function ensuring the timely processing of invoices, accurate VAT coding and completion of period end stock journals. Work closely with the Indirect Tax Manager to ensure that processes and systems are updated with changing legislation or business changes. Identify development needs for the team and work with individuals More ❯