We are seeking an IT ServiceOperations Manager. The IT ServiceOperationsManager is accountable for ensuring the efficient operation and reliability of IT support and service delivery throughout the organisation. This role includes overseeing daily IT service desk activities, managing incident resolution processes, and maintaining service standards that meet or surpass … customer expectations. The manager ensures that systems, networks, and applications perform effectively and align with both business goals and user requirements. Additionally, this position is instrumental in leading service improvement initiatives, providing guidance to junior team members, and handling escalations and major incidents through to resolution. This is an office-based role, Monday to Friday, based in Hertford … Hertfordshire. Key Responsibilities: Overall ServiceOperations Management: Oversee the daily operations of the IT service desk, ensuring tickets are processed in accordance with established procedures and SLAs. Develop and implement best practices for managing tickets, including prioritising based on business impact, and maintaining accurate records for ticket status, types, and priorities. Manage escalations from 1st and More ❯
We are seeking an IT ServiceOperations Manager. The IT ServiceOperationsManager is accountable for ensuring the efficient operation and reliability of IT support and service delivery throughout the organisation. This role includes overseeing daily IT service desk activities, managing incident resolution processes, and maintaining service standards that meet or surpass … customer expectations. The manager ensures that systems, networks, and applications perform effectively and align with both business goals and user requirements. Additionally, this position is instrumental in leading service improvement initiatives, providing guidance to junior team members, and handling escalations and major incidents through to resolution. This is an office-based role, Monday to Friday, based in Hertford … Hertfordshire. Key Responsibilities: Overall ServiceOperations Management: Oversee the daily operations of the IT service desk, ensuring tickets are processed in accordance with established procedures and SLAs. Develop and implement best practices for managing tickets, including prioritising based on business impact, and maintaining accurate records for ticket status, types, and priorities. Manage escalations from 1st and More ❯
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. We are seeking an experienced ServiceOperationsManager to oversee the day-to-day operations of our IT Services. This pivotal role will ensure the availability and reliability of all IT systems while setting the direction … for our 1st and 2nd Line Support functions. If you are passionate about service excellence and have a proven track record in IT operations management, we want to hear from you! Benefits of a career with Rexel: Performance related bonus scheme 25 days annual leave plus bank holidays - with more for long service Private medical insurance Competitive … opportunities Extensive learning and development opportunities from day one Opportunity to buy and sell annual leave An additional day's holiday for your birthday after completing one year of service A comprehensive health and wellbeing support programme Fantastic rewards for long service key milestones Staff discount on our webshop! Key focus areas: Direct Management: Lead the 1st and More ❯
digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none. About the Role As Technical Services Manager, you’ll lead, develop, and motivate the Warehouse, Logistics, and Configuration Teams. Reporting to the Managing Director, you’ll play a key role in delivering high-quality services, ensuring … regularly report on performance. Stakeholder Engagement: Represent Celestra positively in external meetings, acting as the key escalation point and maintaining strong relationships with clients and suppliers. Quality & Improvement: Lead service reviews and contribute to quality assurance and continuous improvement initiatives across departments. Compliance & Documentation: Ensure compliance with company and legal standards and maintain up-to-date documentation of departmental … skills, confident presenting to all levels of the business. Commercial Awareness : Demonstrates solid business acumen with experience in financial oversight and cost control. Process Improvement : Experience driving efficiency, streamlining operations, and boosting productivity. Organisation & Resilience : Highly organised, with the ability to manage pressure and meet tight deadlines. Tech Proficiency : Proficient in Microsoft Office, able to present data clearly and More ❯
Global ServiceOperationsManager (Evinova) Evinova Cambridge, England, United Kingdom Global ServiceOperationsManager (Evinova) Evinova Cambridge, England, United Kingdom Get AI-powered advice on this job and more exclusive features. Position: Global ServiceOperationsManager Location: Field-based, UK Competitive Salary & Excellent Company Benefits Transform billions of patients’ lives through … are building our technology, processes and culture on ensuring maximum value realization for customers, anchored in “lovable” on-boarding journeys for new customers and world-class, leading-edge customer service and support for existing customers. Our ServiceOperationsManager will play a pivotal role as the responsible lead for overseeing comprehensive customer support operations, exceptional … service delivery and operational excellence. Working in close collaboration with Vendors, Delivery and Engineering teams, the role has oversight of our L1-L3 support operations, trend analysis, critical incident recovery, for all Evinova products, integrations and associated mobile and medical devices. This is a crucial role in the success of our clinical trials. The Key Responsibilities For This More ❯
Job Description Job Title: Customer OperationsManager Location: Glasgow Salary: £49,000 per annum About Us We’re Brillband – a challenger broadband provider shaking up the UK market with one powerful package: 900Mbps, no nonsense. Backed by Octopus and fuelled by a drive to become the most loved broadband provider in the UK, we’re on a mission … class customer experience operation – no legacy systems, no clunky processes, just a blank canvas and big ambitions. The Role We’re looking for a data-driven, people-powered Customer ServiceOperationsManager to build and lead our Customer Experience team across the full lifecycle – from sales and onboarding to in-life support, retention, and debt recovery. You … driving high NPS and CSAT Sales Management – Own the operational side of new customer acquisition, from order processing to go-live handoff Order Management – Ensure clean, fast, and accurate service activation through tight process control and partner coordination In-Life Customer Management – Lead the team in resolving issues quickly and helpfully, proactively identifying and solving pain points Debt Management More ❯
Client: Brillband Location: Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 3 Posted: 10.06.2025 Expiry Date: 25.07.2025 col-wide Job Description: ? Job Title: Customer OperationsManager ? Location: Glasgow ? Salary: £49,000 per annum About Us We’re Brillband – a challenger broadband provider shaking up the UK market with one powerful package: 900Mbps, no … class customer experience operation – no legacy systems, no clunky processes, just a blank canvas and big ambitions. The Role We’re looking for a data-driven, people-powered Customer ServiceOperationsManager to build and lead our Customer Experience team across the full lifecycle – from sales and onboarding to in-life support, retention, and debt recovery. You … driving high NPS and CSAT ? Sales Management – Own the operational side of new customer acquisition, from order processing to go-live handoff ? Order Management – Ensure clean, fast, and accurate service activation through tight process control and partner coordination ? In-Life Customer Management – Lead the team in resolving issues quickly and helpfully, proactively identifying and solving pain points ? Debt Management More ❯
Social network you want to login/join with: Financial Services Operations (Capital Markets) Manager, slough col-narrow-left Client: KPMG UK Location: slough, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 3 Posted: 31.05.2025 Expiry Date: 15.07.2025 col-wide Job Description: Job Title/Req Number: Financial Services Operations (Capital Markets) Manager - (106976) Base Location: London plus network of 20 offices nationally: www.kpmg88careers.co.uk/experienced-professional/#LeBlender.OfficeLocations The KPMG Infrastructure Advisory function is a cornerstone of our business. Operating from London we do work that matters, serving the country with diligence and expertise. KPMG is one of the world's largest and most respected consultancies. We … in our clients' organisations, applying sector knowledge and technology solutions to deliver the best possible outcomes and get it right first time. Why Join KPMG as a Financial Services Operations (Capital Markets) - Manager To support the growth of our capability within the FS Operations team we are currently looking to recruit Managers who can make a significant More ❯
Social network you want to login/join with: ServiceOperationsManager - Equans Digital Equans is seeking a ServiceOperationsManager to join our Digital business, managing a BMS Engineering team from our Midlands office on a permanent, full-time basis. Equans Digital is an innovative SME within a large multinational, focused on growth. … enhance user experiences by integrating disruptive digital technology and data insights to deliver value for money, ultimately improving building and energy performance. We aim to disrupt traditional energy and service approaches within buildings through in-house technology and forward-thinking consultancy, reducing total ownership costs for customers. Our connectivity solutions include: Integrating building BMS systems into our SaaS platform … Using IoT sensors to influence behavioral patterns Connecting buildings via IoT sensors fed into our SaaS platform The ServiceOperationsManager will report to the Head of Maintenance, working within the Maintenance and Small Works business stream, primarily overseeing service contracts, reactive, and small works, managing a team of engineers based in Southern England. Key Responsibilities More ❯
