buildings. The Facilities Department ensures the seamless operation of NBIP and the Institutes it supports by managing essential supportservices, including: • Facilities Helpdesk & Business Systems system - Overseeing service requests, fault reporting, and work coordination. • Security & Access Management - Managing site security, access control, and emergency response. • Soft Services Management - Ensuring effective delivery of cleaning, waste management, catering, reception … and porterage. • Contract & Supplier Management - Managing outsourced service providers and ensuring compliance with SLAs. • Business Continuity & Incident Management - Developing and maintaining business continuity plans for NBIP (BCP). • Compliance, Insurance & Risk Management - Ensuring adherence to health, safety, and environmental policies. • Mechanical, Electrical & Building Fabric Maintenance - Supporting maintenance and infrastructure services. • Project Management & Minor Works - Overseeing small-scale facilities projects. … waste management, catering, insurance, and supplier contract management to support the organisation's research and operational needs. This role manages three direct reports and oversees several key service partner contracts. It also serves as the primary liaison with Anglian Innovation Partnership (AIP) on matters such as catering, campus services, and car parking, including thoroughfare and grounds maintenance. More ❯
and are constantly moving at pace. To support this growth, IT Services (ITS) is looking for an experienced Business Operations Manager within the IT global service desk (virtual support) Support organization. The Business Operations Manager will be responsible for contributing to the overall health of the organization focused on … improvements in cross functional workflows, and partnering to establish the Amazon Virtual Support Strategy for IT. This role will focus on improving the Amazonian experience with Virtual service and support encompassing: site infrastructure, in-person IT support, executive support, meeting room/AV, warehouse and logistics, PC lifecycle refresh, IT vending … growing company and who is always driving continuous improvement and simplification for customers and the team. Key job responsibilities • Strategy and Planning - Partner in the development of IT global service desk (virtual support) Support 3-year plan. • Process Improvement - Collaborate with peer organizations to lead global service improvement efforts across IT. • Program Management - Act More ❯
ServiceManager (2nd Line Desktop IT Support Engineer) Job title ServiceManager (2nd Line Desktop IT Support Engineer) Salary Starting from £38,249, rising to £45,413 This is a great opportunity for you to develop your IT and Audio Visual (AV) career alongside increasing your line management and team … and exposure to a variety of challenges and problems that will build your expertise. About the role You will lead the team to provide an outstanding IT and AV service to both our students and staff. Monitoring and reporting on service requirements, you will assist in developing the SupportService, whilst nurturing positive relationships with … knowledge base and self-help guides Work on projects/small works as required and as staff resource allows. Line management and mentoring responsibility for a small team of service analysts Monitoring and reporting on service requirements Deploying the team in an effective manner Suggesting and implementing service improvements as agreed with the Principle ServiceManagerMore ❯
applying a holistic and multi-disciplinary approach to each of these mega processes. As part of the program, a new role has been created to lead and coordinate all servicesupport activities with a strong focus on managing change, release, transport and service transition processes. This role ensures stability, scalability and performance of the SAP S …/4Hana landscape while aligning with service integrators and internal IT teams. Do you thrive working in the project environment? Do you have a deep understanding of SAP products and technologies and previous experience coordinating SAP transformation projects? If so, join us in delivering this sustainable, business-driven S/4HANA program and in driving a successful digital transformation … maintain a professional manner. What will be your key responsibilities? Live and exemplify the Five Principles of Mars, Inc. within self and team. Lead a small team and all ServiceSupport activities across the global S/4Hana Landscape and collaborate/work with existing BAU Team. Manage Release and Transport Management Change and Configuration Management Tools More ❯
Principal ServiceManager (Standard Support) Department : Digital, Data & Technology Group Salary : Starting from £46,735, rising to £55,755 Closing date : Thursday 31 July 2025 About the role The Principal ServiceManager is key to the delivery and optimisation of IT supportservices to the University. With proven success in … leading and improving IT servicesupport, they are responsible for the provision of 1st and 2nd line support. This includes assistive technology support and incident management. Their focus is on optimising the user experience, enabling prompt responses to support requests and minimising escalations through proactive identification of improvement opportunities with associated action. The … role holder is responsible for operational IT Service Delivery by their teams: ensuring provision of quality services managed in accordance with agreed service levels, standards and policies. They are responsible for the day-to-day management of teams including planning the resources and capabilities required. Strong working relationships with colleagues across the department is essential to enable collaborative More ❯
Principal ServiceManager (Standard Support) Department : Digital, Data & Technology Group Salary : Starting from £46,735, rising to £55,755 Closing date : Thursday 31 July 2025 About the role The Principal ServiceManager is key to the delivery and optimisation of IT supportservices to the University. With proven success in … leading and improving IT servicesupport, they are responsible for the provision of 1st and 2nd line support. This includes assistive technology support and incident management. Their focus is on optimising the user experience, enabling prompt responses to support requests and minimising escalations through proactive identification of improvement opportunities with associated action. The … role holder is responsible for operational IT Service Delivery by their teams: ensuring provision of quality services managed in accordance with agreed service levels, standards and policies. They are responsible for the day-to-day management of teams including planning the resources and capabilities required. Strong working relationships with colleagues across the department is essential to enable collaborative More ❯
Principal ServiceManager (Standard Support) Department : Digital, Data & Technology Group Salary : Starting from £46,735, rising to £55,755 Closing date : Thursday 31 July 2025 About the role The Principal ServiceManager is key to the delivery and optimisation of IT supportservices to the University. With proven success in … leading and improving IT servicesupport, they are responsible for the provision of 1st and 2nd line support. This includes assistive technology support and incident management. Their focus is on optimising the user experience, enabling prompt responses to support requests and minimising escalations through proactive identification of improvement opportunities with associated action. The … role holder is responsible for operational IT Service Delivery by their teams: ensuring provision of quality services managed in accordance with agreed service levels, standards and policies. They are responsible for the day-to-day management of teams including planning the resources and capabilities required. Strong working relationships with colleagues across the department is essential to enable collaborative More ❯
met Leadership and day to day management of a team of Technical Support Advisors who provide a wide range of support for Broadband, Product and Service related technical issues and queries Ensuring that processes are adhered to and that systems and tools are used effectively First line escalation for customer dissatisfaction and ownership of customer … in the team, including onboarding and training Monitor and where appropriate address quality issues within the team through coaching and training Empower the team to deliver a consistent premium service, managing all types of queries and effectively coordinate resolution actions across all required Gigaclear teams To support the Head of Customer Contact Centre to deliver the Customer … escalations timely and effectively. Knowledge & Skills Essential: Proven experience in the delivery of outstanding customer experience and ability to coach and mentor individuals Hands-on experience in a helpdesk, service desk, or technical support role with enough understanding of the complexities your team faces to be able to provide insightful, supportive guidance Use own initiative with a More ❯
Care are endorsed with Skills for Care and an Assured City and Guilds provider who offer a range of free learning and development to our colleagues. As a SupportServicesManager, you will: Manage and oversee reception staff in their administrative duties as well as their communication with visitors to the home Implement and deliver high … in a Care Home or similar environment (Desirable) Rewards & Benefits Package Free learning and development Company pension scheme - employers contribution matched up to 6% 2 x Salary Death in Service benefit Medical Health Benefit (Beneden) Length of Service Awardsat 5,10,20,30,40 and 50 years Voluntary Lifestyle Benefits through the Hapi App Cycle to Work Scheme More ❯
Cannock, Staffordshire, West Midlands, United Kingdom
Briggs Equipment Ltd
The Opportunity: Technical SupportServicesManager Contract: Permanent Salary: Dependant on experience, company car and 20% bonus Location: Cannock The Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland. If you don't feel like you meet all of the role criteria outlined below please don't … will have: Comply with company SHEQ (Safety, Health, Environment and Quality) policies. Supporting SHEQ, Briggs Equipment and Briggs Group Business Units with formal technical investigation Providing an effective support function for all engineering resource with Briggs Equipment and Briggs Group Business Units Coordinating the field Technical support engineers to ensure timely resolutions of all issues, effectively … a timely manner Holding a regular Technical Meetings with HYG on all technical issues and feed back to the business with the findings Through your team, ensure that all service Bulletins have been distributed to the relevant people Demonstrate effective leadership of the Technical SupportServices Team. Ensuring effective communication with all team members, including, Comm Cells More ❯
Principal ServiceManager (Standard Support) Department : Digital, Data & Technology Group Salary : Starting from £46,735, rising to £55,755 Closing date : Thursday 31 July 2025 About the role The Principal ServiceManager is key to the delivery and optimisation of IT supportservices to the University click apply for full More ❯
Hubspot about the visitor's device and behaviour. Tracks the visitor across devices and marketing channels. Maximum Storage Duration : Session Type : Pixel Tracker bcookie Used by the social networking service, LinkedIn, for tracking the use of embedded services. Maximum Storage Duration : 1 year Type : HTTP Cookie # Used to track user's interaction with embedded content. Maximum Storage Duration More ❯
