2 of 2 ServiceNow Jobs in Bristol

maintaining accurate records and documentation Good understanding of ITIL service management framework or equivalent experience Knowledge of major incident processes and tools (e.g. ServiceNow or similar platforms) Additional Information Essential qualifications/licenses: Currently hold or be willing to work towards ITIL V3/V4 foundation or higher MIM (Major ...

keeping operations running smoothly, this could be the perfect opportunity for you. What Youll Be Doing: Service Coordination & Ticket Management Managing and coordinating ServiceNow tickets from initial logging through to completion Monitoring ticket progress to ensure works are completed within agreed SLAs Liaising with engineers, supervisors, and stakeholders to coordinate … service performance Supporting operational teams to ensure efficient day-to-day delivery Reporting & Administration - Preparing and maintaining operational reports and records relating to: ServiceNow performance and ticket tracking Training matrices PPE and materials stock levels Team absence tracking Equipment calibration and Health & Safety registers Youll also support with: Data entry ...