Service Delivery Manager
Camberley, England, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Nigel Frank International
Delivery Manager . This is a key role within the business, managing a small IT service team, ensuring consistent service levels, and leading the ongoing transition from Jira to ServiceNow - so ServiceNow experience is essential . This is a fantastic opportunity for someone looking to take ownership in a hands-on role, with genuine potential to shape the direction of … and lead a team of 5 (with future growth planned) Ensure SLAs and KPIs are met and service performance is tracked and improved Own the migration from Jira to ServiceNow and manage both platforms during the transition Drive continuous service improvement initiatives Act as a point of escalation and manage vendor relationships Develop and maintain service documentation and processes Collaborate … Proven experience in a Service Delivery Manager or similar IT leadership role Strong knowledge of IT service management best practices (ITIL or similar frameworks) Essential hands-on experience with ServiceNow Familiarity with Jira , Microsoft 365, and general service desk operations Excellent communication and team leadership skills Strong organisational, problem-solving, and time management abilities Degree preferred but not essential The More ❯
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