3 of 3 ServiceNow Jobs in Cambridge

M365 , Intune Knowledge of basic networking concepts (DNS, DHCP, VLANs, VPNs) Familiarity with endpoint management tools (e.g., SCCM, Autopilot, RMM tools) Experience using service desk/ticketing platforms (e.g., ServiceNow, Freshservice, HaloITSM) Leadership and Management - Proven experience in managing a service desk or technical support team Strong stakeholder communication and conflict resolution skills Experience setting and tracking SLAs, KPIs, and More ❯

Senior Business Systems Analyst - ServiceNow Remote (UK-Based) £720/day (Inside IR35, via Umbrella) Contract to 28 November 2025 (potential extension) BPSS + DBS Clearance Required Overview A large enterprise organisation is undergoing a major expansion of its ServiceNow platform and is looking for an experienced Senior Business Systems Analyst to support this growth.As more departments adopt ServiceNow, the … stories with acceptance criteria Run requirement playback sessions to gain approval and sign-off Document and map business process flows for both new and existing workflows Provide guidance on ServiceNow best practices, helping teams adopt the platform efficiently Work closely with a team of 8 developers to ensure smooth delivery of solutions Focus on key modules such as Customer Service … Management (CSM), CMDB, and Service Central What We're Looking For 5+ years as a Business Analyst, Systems Analyst, or similar Strong experience working with ServiceNow, especially in CSM and CMDB Excellent story writing, including test scenarios and acceptance criteria Comfortable advising stakeholders who are new to ServiceNow Skilled in process mapping and workshop facilitation Agile delivery experience (Scrum or More ❯

cases where circuits and client sites are yet to be delivered or readied by vendors. Troubleshoot/Investigate and rectify circuit connection errors & circuit/hardware down scenarios using ServiceNow ticketing system and working closely with internal teams. Participate in a Rota system to provide out of hours migration/switch over works providing on-site support if required to More ❯