Coventry, Warwickshire, United Kingdom Hybrid / WFH Options
Lorien
storage systems, and contribute to service improvements. Key Responsibilities Resolve production incidents independently Perform patching, storage allocation, scripting, and backups Prioritise tasks and maintain technical documentation Linux command line, ServiceNow Storage provisioning across IBM estate Awareness of availability impacts AWS knowledge, Agile experience VMware (vSphere, vRealize), Cisco UCS, HPE Understanding of virtualisation architectures Carbon60, Lorien & SRG - The Impellam Group STEM More ❯
responsible for the design, delivery, and continuous improvement of Service based reporting, analytics, and insight generation that supports operational excellence and strategic growth. With expert level knowledge of the ServiceNow platform - particularly Performance Analytics, ITSM, and CSM - this role provides the data foundation for monitoring service performance, customer satisfaction, and SLA achievement. A key part of the role is transforming … level narratives that drive improvement, enable capacity planning, and inform the integration of AI and automation into service delivery. Working at the intersection of data, technology, and service, the ServiceNow Reporting & Insights Lead ensures leadership and operational teams have the right information at the right time to make evidence based decisions. This includes producing board ready reports, identifying risks and … of Service Performance, the holder of this role will be responsible for the delivery of high-quality service to ParentPay Group customers. This will be achieved via the following: ServiceNow Performance Analytics Ownership - Develop, maintain, and continuously improve ServiceNow dashboards, reports, KPIs, and metrics across ITSM and CSM to ensure accurate, real-time visibility of service performance. Analyse service data More ❯
