2 of 2 ServiceNow Jobs in Durham

user support to VIPs and users via telephone, remote support, email, and face-to-face Prioritise and manage workflow through the ITSM system (ServiceNow) Conduct on-site technical investigations and escalate issues to ensure timely resolution Collaborate with IT team members and support 1st and 2nd line IT teams Install ...

user support to VIPs and users via telephone, email, remote support and face-to-face * Prioritise and manage workloads through the ITSM platform (ServiceNow) * Conduct on-site technical investigations and escalate issues where required to ensure timely resolution * Collaborate with wider IT teams, including 1st and 2nd line support functions … maintain accurate technical documentation Skills & Experience * Previous experience within a Service Desk/Desktop Support environment * Experience working with ITSM platforms such as ServiceNow * Strong knowledge of Windows Operating Systems, Active Directory, Office 365 and Microsoft Teams * Understanding of networking concepts, anti-virus technologies and web gateway filtering * Excellent communication ...