practices. Use ITSM and analytics tools to track trends and recommend automation for efficiency. Skills and experience required as the IT Service Quality Lead: Proficiency with IT ticketing systems (ServiceNow, Jira, Zendesk) and knowledge management tools. Strong understanding of ITIL processes and service management best practices. Skilled in data analysis, trend reporting, and root cause investigation. Excellent communication, stakeholder engagement More ❯
practices. Use ITSM and analytics tools to track trends and recommend automation for efficiency. Skills and experience required as the IT Service Quality Lead: Proficiency with IT ticketing systems (ServiceNow, Jira, Zendesk) and knowledge management tools. Strong understanding of ITIL processes and service management best practices. Skilled in data analysis, trend reporting, and root cause investigation. Excellent communication, stakeholder engagement More ❯
Sunderland, Tyne and Wear, Tyne & Wear, United Kingdom
Computer Futures
We have a current opportunity for a Business Analyst on a contract basis. The position will be based in North East of England. For further information about this position please apply. Please click here to find out more about our More ❯
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
Reed Technology
to join their team on a 3 month assignment. This role will be to work on the 1st line Service Desk team, providing initial support via telephone, email and ServiceNow ticketing system. This will be covering a 24/7 service desk, with the shifts being purely night time based. You will have a background of working within a busy More ❯
Darlington, County Durham, England, United Kingdom
Hays Specialist Recruitment Limited
About the roleAs an IT Support Apprentice with expertise in any industry, you will collaborate with our client's IT department. You will be responsible for offering hands-on desktop hardware setup and customer-facing experience across dynamic on-site More ❯
