13 of 13 ServiceNow Jobs in Gloucestershire

and failures to improve performance. • Coordinate and prioritize small changes, enhancements, and product upgrades/patching with implementation and engineering teams. • Manage CMDB/ServiceNow product owner responsibilities, including cybersecurity assessments and data classification. • Support L2 and L3 operational activities related to CMMC, disaster recovery, cybersecurity, EVM, and other infrastructure More ❯

IT staff or external vendors as required. Service Desk Management: o Manage and prioritize service desk tickets using ticketing systems (e.g., Jira Service Management, ServiceNow, Zendesk). o Ensure timely and accurate logging of incidents and service requests. o Maintain accurate documentation of troubleshooting steps and resolutions. o Monitor and More ❯

to other regional sites may be required Requirements: 4+ years' IT support experience in a corporate environment Strong working knowledge of ITSM practices and ServiceNow Excellent communication and customer service skills Valid UK driving licence essential Microsoft and ITIL certifications desirable This is a site-based role offering an immediate More ❯

to other regional sites may be required Requirements: 4+ years' IT support experience in a corporate environment Strong working knowledge of ITSM practices and ServiceNow Excellent communication and customer service skills Valid UK driving licence essential Microsoft and ITIL certifications desirable This is a site-based role offering an immediate More ❯

Support the creation of test plans and oversee user acceptance testing to confirm that solutions meet client expectations. Ensure all change request tickets in ServiceNow are up-to-date with detailed case notes from client meetings and discussions. Process change requests systematically and proactively communicate any scope changes to the More ❯

position . The Data Resilience team typically manag e the E2E delivery of da ta re silience , including requirements gathering, definition, user stories and ServiceNow platform managemen t . A k ey part of the assignment is to define/design/test and implement tooling requirements around this , as More ❯

community across multiple sites. Prior experience with implementing processes and workflow standards. Proven ability to meet/maintain high SLA scores, ideally within a ServiceNow environment. Leadership/supervision experience looking for career progression. What is in it for you? $140,000 + Super (experience depending) Leadership opportunity - Career building More ❯

and are critical to the operation and submission of new business. What you'll be doing: Answering support calls via our IT Ticketing System (ServiceNow), investigation of user issues and handling their subsequent resolution. Routine maintenance of the application and application hosting environments. (This includes out-of-hours releases) Supporting More ❯

Job Purpose and primary objectives: You will work as an Azure Virtual Desktop (AVD) - DevOps Engineer for the Virtual Devices Team following Scaled Agile Framework. You will be involved in running, operating, and developing the AVD Environment which supports over More ❯

Job Purpose and primary objectives: Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly. You will work as an Azure Virtual Desktop (AVD) - DevOps Engineer for the Virtual Devices More ❯

you will be doing? Providing 1st and 2nd line technical support to users across the organisation Logging and resolving incidents and service requests via ServiceNow Supporting users both remotely and on-site , ensuring minimal downtime Managing routine task-based support , device setups, password resets, and basic troubleshooting Working to defined … SLAs and escalating where necessary We need you to have... Solid experience in a 1st/2nd line support role Familiarity with ServiceNow or similar ITSM tools Confidence with Windows operating systems and general IT troubleshooting A proactive, customer-focused attitude and clear communication skills To be considered Please either More ❯

the future of secure enterprise architecture. Join a major UK Utilities organisation leading a £100M transformation of its digital and operational technology estate. From ServiceNow implementation and back-office system upgrades to cloud integration and modernisation of on-premise data centres , this is a rare opportunity to architect security across … into solutions from design through to delivery. Develop reusable security patterns, architecture principles, and frameworks. Drive security architecture across digital programmes such as ITSM (ServiceNow) and back-office modernisation. Conduct threat modelling , risk analysis, and define security requirements for systems including remote access (VPNs) and secure OT-to-IT data … standards and secure system development life cycles. Strong stakeholder engagement skills, able to align security decisions with business goals. ?? Desirable Hands-on experience with ServiceNow or similar ITSM platforms. Familiarity with utilities, energy, or critical infrastructure sectors. Prior experience working with or in a Distribution Network Operator (DNO) . OT More ❯

the future of secure enterprise architecture. Join a major UK Utilities organisation leading a £100M transformation of its digital and operational technology estate. From ServiceNow implementation and back-office system upgrades to cloud integration and modernisation of on-premise data centres , this is a rare opportunity to architect security across … into solutions from design through to delivery. Develop reusable security patterns, architecture principles, and frameworks. Drive security architecture across digital programmes such as ITSM (ServiceNow) and back-office modernisation. Conduct threat modelling , risk analysis, and define security requirements for systems including remote access (VPNs) and secure OT-to-IT data … standards and secure system development life cycles. Strong stakeholder engagement skills, able to align security decisions with business goals. ?? Desirable Hands-on experience with ServiceNow or similar ITSM platforms. Familiarity with utilities, energy, or critical infrastructure sectors. Prior experience working with or in a Distribution Network Operator (DNO) . OT More ❯