2 of 2 ServiceNow Jobs in Godalming

knowledge, diagnostics, and collaboration with Product and Engineering to resolve issues quickly and clearly communicate with stakeholders. You will maintain accurate incident records in ServiceNow, support on-call rotations, and contribute to post-incident RCA and runbooks to prevent recurrence. #J-18808-Ljbffr ...

using application logs, traces, and metrics; reproduce issues where possible and capture clear technical evidence. Maintain accurate incident records in our ticketing system (e.g., ServiceNow), including timelines, impact, troubleshooting steps, and customer/stakeholder updates. Partner with Product and Engineering on complex or code-level problems, providing high-quality repro … equivalent experience). Previous experience as a L2/L3 Support Engineer supporting cloud SaaS products. Familiarity with ticketing systems such as ServiceNow (or similar). Familiarity with platforms for specialized AI agents such as Copilot or Claude. Ability to understand application logs, application traces, and metrics. Basic understanding ...