2 of 2 ServiceNow Jobs in Harrow

a major transformation programme that's modernising customer and retailer support systems at scale. You'll play a pivotal role in delivering and maintaining platforms such as AWS Connect, ServiceNow, and OpenText—ensuring they remain secure, efficient, and aligned with evolving business needs. Working in collaboration with internal teams and third-party providers, you'll act as a second-line … line incident resolution for a suite of customer and retailer-facing applications. Partner with developers, product owners, and third-party vendors to enhance and maintain platforms including AWS Connect, ServiceNow CSM, and OpenText. Drive system improvements, compliance, and operational resilience using ITIL practices. Monitor performance, analyse trends, and implement preventative solutions. Contribute to the design and delivery of application roadmaps … value. Your Experience Proven experience working within AWS and Azure cloud environments. Hands-on experience with telephony/call centre systems, including Amazon Connect. Strong background supporting platforms like ServiceNow and OpenText. Solid SQL/database expertise (SQL Server, PostgreSQL, MySQL). Familiarity with GDPR, PII handling, and data security best practices. A strong technical foundation with a collaborative, solutions More ❯

a major transformation programme that's modernising customer and retailer support systems at scale. You'll play a pivotal role in delivering and maintaining platforms such as AWS Connect, ServiceNow, and OpenText-ensuring they remain secure, efficient, and aligned with evolving business needs. Working in collaboration with internal teams and third-party providers, you'll act as a second-line … line incident resolution for a suite of customer and retailer-facing applications. Partner with developers, product owners, and third-party vendors to enhance and maintain platforms including AWS Connect, ServiceNow CSM, and OpenText. Drive system improvements, compliance, and operational resilience using ITIL practices. Monitor performance, analyse trends, and implement preventative solutions. Contribute to the design and delivery of application roadmaps … value. Your Experience Proven experience working within AWS and Azure cloud environments. Hands-on experience with telephony/call centre systems, including Amazon Connect. Strong background supporting platforms like ServiceNow and OpenText. Solid SQL/database expertise (SQL Server, PostgreSQL, MySQL). Familiarity with GDPR, PII handling, and data security best practices. A strong technical foundation with a collaborative, solutions More ❯