infrastructure or enterprise IT programs, including networking and modernization initiatives. Strong understanding of program and project management disciplines, including Agile, hybrid, and traditional delivery models. Hands on experience with ServiceNow for portfolio/program management and reporting. Demonstrated ability to engage and influence executive stakeholders with confidence and clarity. Exceptional ability to navigate complex interdependencies across technology, business, and geographic More ❯
Liverpool, England, United Kingdom Hybrid/Remote Options
HM Revenue & Customs
or “end-to-end” IT services (reflecting operational support models and user journeys). Desirable Criteria ITIL4 foundation (mandatory); Practitioner/Specialist Certification ITIL4 (preferred). Experience working with ServiceNow (IT Service Management). Experience with service management information and reporting toolsets. ITIL Certified at Practitioner/Specialist Level (e.g. ITIL4 Create Deliver Support). Transitional Sites Information If your More ❯
Liverpool, England, United Kingdom Hybrid/Remote Options
Capgemini Engineering
Capgemini Engineering are looking for a Software Engineer to join our team within Biomedical to come on board on a Hybrid basis. Candidates must have GxP/QC labs, ServiceNow, ITIL experience. Lab Support Team member L2/L3 Support on lab instrument pcs and application/software linked to the instrument pcs. Activities performed under this role: • Incident resolution More ❯
passionate about IT support and thrive in a fast-paced, collaborative environment, this could be the perfect fit. Responsibilities- First-line support via phone and email Incident management using ServiceNow Troubleshooting and resolving technical issues Managing ticket queues and escalations Collaborating with internal teams Supporting software like O365, Windows 10/11, SharePoint, and more Experience required- Strong customer service … skills Experience in 1st Line IT support Excellent communication and problem-solving abilities Familiarity with ServiceNow and ITIL practices Knowledge of O365, Windows, SharePoint More ❯
passionate about IT support and thrive in a fast-paced, collaborative environment, this could be the perfect fit. Responsibilities- First-line support via phone and email Incident management using ServiceNow Troubleshooting and resolving technical issues Managing ticket queues and escalations Collaborating with internal teams Supporting software like O365, Windows 10/11, SharePoint, and more Experience required- Strong customer service … skills Experience in 1st Line IT support Excellent communication and problem-solving abilities Familiarity with ServiceNow and ITIL practices Knowledge of O365, Windows, SharePoint More ❯
