5 of 5 ServiceNow Jobs in Merseyside

someone with: Customer Service Experience Proven experience of working with Tier 1 Microsoft applications (O365) Essential Proven Experience of Incident Management Systems (ServiceNow) Essential First Line level IT support experience preferably within a remote support position Knowledge of the operational and support aspects of computer systems, hardware, software and peripheral ...

/Windows 11 Microsoft 365 Exchange Azure Outlook MS Teams Active Directory Telephony support Triaging tickets and escalating to relevant teams where necessary Using ServiceNow ticketing system Mix of remote & deskside support - including working on a tech bar Good customer service skills Experience with iManage or Bomgar ( desirable) Role details ...

environment, this could be the perfect fit. This is a 3 month contract. Responsibilities: First-line support via phone and email Incident management using ServiceNow Troubleshooting and resolving technical issues Managing ticket queues and escalations Collaborating with internal and external teams Supporting software like O365, Windows 10/11, SharePoint … more Experience required: Strong customer service skills Experience in 1st Line IT support Excellent communication and problem-solving abilities Familiarity with ServiceNow and ITIL practices Knowledge of O365, Windows, SharePoint, and client-facing platforms ...

environment, this could be the perfect fit. This is a 3 month contract. Responsibilities: First-line support via phone and email Incident management using ServiceNow Troubleshooting and resolving technical issues Managing ticket queues and escalations Collaborating with internal and external teams Supporting software like O365, Windows 10/11, SharePoint … more Experience required: Strong customer service skills Experience in 1st Line IT support Excellent communication and problem-solving abilities Familiarity with ServiceNow and ITIL practices Knowledge of O365, Windows, SharePoint, and client-facing platforms ...

support functions, with experience across tools such as Identity Access Management, ITSM, and Microsoft enterprise technologies . Whilst not essential, knowledge of SailPoint or ServiceNow would be highly advantageous. You will also ensure effective allocation of work within your team, fostering a culture of continuous improvement and supporting professional development. … full lifecycle from analysis and design to implementation and support- Experience leading multi-disciplinary teams and developing technology strategies and roadmaps- Experience working with ServiceNow, SailPoint, Atlassian tools and Microsoft platforms- Knowledge of Identity & Access Management technologies (highly desirable)- Ability to produce high-quality documentation and manage complex data flows ...