4 of 4 ServiceNow Jobs in Newcastle upon Tyne

Newcastle Building Society is seeking an experienced IT Service Improvement Manager to lead the evolution of IT service management, driving automation and operational excellence across Technology Services. You will own the ITSM platform, shape its ...

produce clear technical design documents, mapping specifications, test evidence, deployment instructions and support handover material. • Experience integrating Oracle Fusion with enterprise platforms such as ServiceNow, SAP, Workday, Azure-hosted services, legacy applications or third-party SaaS systems. • Proven ability to operate in a client-facing technical lead role within structured ...

Problem, Change, Service Level Mgmt) Exposure to service governance, reviews, and stakeholder reporting Experience supporting continuous service improvement initiatives Familiarity with ITSM platforms (e.g. ServiceNow or similar) Understanding of service transition and change impacts on SLAs Key Attributes Strong analytical and data interpretation skills High attention to detail and reporting ...

processes and workflows. Acting as the product owner for our ITSM platform, you will shape the roadmap and ongoing development of technologies such as ServiceNow, ensuring they continue to meet the needs of the organisation while supporting regulatory and governance requirements.You will lead a team of Service Improvement Analysts focused … understand how effective service management tooling can transform both customer experience and operational performance.Bringing significant experience working with enterprise ITSM platforms such as ServiceNow and have a strong understanding of platform configuration, workflow automation, integrations and service management best practices. Whether acting as a product owner, platform lead or service ...