2 of 2 ServiceNow Jobs in Newcastle upon Tyne

the Service Desk Manager with a monthly overview of these sessions Ensuring that there is sufficient cover on the desk in 1st Line on a daily basis Monitoring the ServiceNow call queues to ensure that all tickets are handed within SLA and to the appropriate standards. Escalation Point: Initial escalation point for customer escalations Part of the internal Service Desk More ❯

stakeholders, and NHS organisations to ensure the successful integration of systems that support the NHS workforce. The role involves working with Oracle HCM, Microsoft Azure Cloud, PowerBI, Fabric, and ServiceNow in line with NHS standards and user needs. If you thrive in complex environments and wan t to be part of something meaningful, we'd love to hear from you. More ❯