5 of 5 ServiceNow Jobs in Newcastle upon Tyne

desk or IT support function. Strong understanding of ITIL framework and service management principles. Excellent leadership, communication, and stakeholder management skills. Hands-on experience with service desk tools (e.g., ServiceNow, Jira Service Management). Solid technical background in desktop support, networking, and cloud services. Ability to analyse data and drive performance improvements. Experience in managing hybrid teams and remote support More ❯

Harness ITSM tools, analytics, and automation to boost efficiency and reliability. What You Will Bring: Strong knowledge of ITIL and IT service management best practices. Hands-on experience with ServiceNow, Jira, Zendesk (or similar). Skilled in Power BI for reporting and Visio for process mapping. Ability to analyse ticket trends and performance metrics to identify areas for improvement. Clear More ❯

will act as the first point of contact for customers, offering assistance through online chat, email, phone, and postal correspondence. The role also involves raising and redirecting tickets using ServiceNow for IT-related queries. As a Customer Service Advisor, you will be part of a vibrant and dynamic team that shares a passion for delivering exceptional service. In this role More ❯

ServiceNow System Administrator Pay up to £52,442 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for an ServiceNow System Administrator to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that … extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Track record of managing and operating a secure ServiceNow environment including the integration of ServiceNow Platform with other Technologies. Demonstrable experience in supporting the development of team members to assist in the provision of a first-class service, ensuring … providing potential solutions where applicable. Proven experience of effectively communicating at different levels to various technical and non-technical audiences. Demonstrable experience of managing releases using Software Delivery Lifecycles. ServiceNow Certified System Administrator or extensive ServiceNow Administration experience. Successful candidates who are deemed to have extensive experience would be expected to achieve this qualification within 12 months. You and your More ❯

Windows OS, Microsoft 365 and Active Directory Monitor service desk metrics and generate reports on performance, trends and service improvements Maintain and improve ITSM tools, workflows and ticketing processes (ServiceNow, Freshservice, etc). Collaborate with the wider IT team on projects, system upgrades, security initiatives and infrastructure rollouts Identify opportunities for automation, efficiency improvements and technology enhancements Skills, Knowledge & Expertise … team leader role Strong technical knowledge of Windows OS, Microsoft 365 and Active Directory Sound understanding of networking basics (DNS, DHCP, VPN, TCP/IP) Familiarity with ITSM tools (ServiceNow, Freshservice, etc. Proven experience leading and mentoring support teams Stakeholder management skills Strong problem-solving mindset and ability to handle pressure calmly and effectively More ❯