End User Computing Field Services Engineer
- Hiring Organisation
- Cognizant
- Location
- Norwich, England, United Kingdom
support across a wide range of client activities. Maintain end-user computing equipment, primarily Windows-based systems, with some Linux machines. Manage the ServiceNow ticket queue by reviewing open tickets and following approved ticket workflows. Prioritize tasks effectively based on SLAs, call volumes, site criticality, and customer requirements. Support … Manager. KNOWLEDGE: Strong understanding of deskside support operations and key ITSM concepts such as incident management, service request management, categorization, and prioritization. Proficient in ServiceNow ticket workflows for both incidents (break & fix) and service requests (e.g., laptop provisioning: 'Check Inventory', 'Image and Deploy'). Intermediate knowledge of core infrastructure components ...