2 of 2 ServiceNow Jobs in Shefford

with Active Directory (user admin, password resets). Understanding of networking fundamentals (Wi-Fi, VPN, DNS). Experience using service desk tools such as ServiceNow, Freshdesk, or Jira. Comfortable using remote support tools (e.g. TeamViewer, AnyDesk, SCCM). Confidence in reviewing ticket quality and supporting others to improve. Strong communication ...

networking Familiarity with Microsoft Windows and Microsoft 365 Exposure to Active Directory (password resets, account management) Awareness of service desk platforms such as ServiceNow or HaloPSA Understanding of ITIL principles Skills Strong troubleshooting and problem-solving ability Clear communication with both technical and non-technical users Ability to prioritise tasks ...