1 of 1 ServiceNow Jobs in Walsall

a proactive approach to managing the end-user technology estate. A key success factor in this role is the ability to use insights from ServiceNow and other sources to monitor service effectiveness, drive efficiency, and improve customer satisfaction across the business whilst increasing automation and self-service of IT support. … teams. Ensure high standards of service availability and resolution, driving a user-focused support culture and continuous improvement in customer satisfaction (CSAT). Use ServiceNow to monitor team performance and operational trends, ensuring support KPIs and SLAs are consistently met. End User Device Support Oversee the effective support and deployment … with business stakeholders. Collaborate with the Incident and Problem Manager to embed preventative actions and improve long-term service resilience. Data-Led Improvement Leverage ServiceNow and other platforms to monitor service trends, identify efficiency opportunities, and drive improvements in team performance and CSAT. Present clear, concise insights to influence operational More ❯