Service Desk Analyst
- Hiring Organisation
- TR, part of the Trifast plc group
- Location
- Walsall, England, United Kingdom
understanding of a wide range of enterprise tools and applications. ITSM Tools: Hands-on experience with industry-leading service desk platforms, such as TOPdesk; ServiceNow and JIRA, for efficient incident and request management. Clear Communication: Exceptional written and verbal communication skills, with the ability to translate complex technical concepts into … software, systems, and technologies. Familiarity with ITIL frameworks, with an ITIL Foundation certification being highly desirable. Experience with service management tools such as TOPdesk; ServiceNow or JIRA, ensuring efficient issue resolution and support operations. Exposure to enterprise platforms like Active Directory, Office 365, SharePoint, Teams, and Dynamics 365, with ...