1 to 25 of 37 ServiceNow Jobs in the City of London

ServiceNow Technical Architect £80,000 TO 90,000 GBP Bonus Hybrid WORKING Location: Central London, Greater London - United Kingdom Type: Permanent ServiceNow Technical Architect Location: Multiple UK Locations (Hybrid) Salary: £80,000 - £95,000 + comprehensive benefits package About the Role We're looking for an experienced ServiceNow Technical Architect to join a leading digital and technology transformation team, helping … shape and deliver large-scale ServiceNow solutions across a variety of industries. This is a senior leadership position for someone who combines strong technical expertise with strategic vision, innovation, and a passion for continuous improvement. As a ServiceNow Technical Architect , you'll lead technical design and delivery for major programmes, oversee development teams, and help shape best practices and governance. … You'll work in a collaborative, growth-oriented environment where innovation and thought leadership are actively encouraged. Key Responsibilities Lead the design and architecture of complex ServiceNow implementations. Provide technical direction and mentorship to teams of ServiceNow developers. Act as a trusted advisor on ServiceNow best practices, governance, and platform strategy. Drive innovation through the adoption of AI, automation, and More ❯

Knowledge of Microsoft Intune in a managed services context. Good understanding of ITIL service delivery processes. Strong analytical skills and technical knowledge of hardware/software systems. Experience using ServiceNow for IT service management. Mandatory Technical Skills: Windows Server EUC (End-User Computing) Desktop Engineering Azure Virtual Desktop Please apply with your up to date CV in English. More ❯

Knowledge of Microsoft Intune in a managed services context. Good understanding of ITIL service delivery processes. Strong analytical skills and technical knowledge of hardware/software systems. Experience using ServiceNow for IT service management. Mandatory Technical Skills: Windows Server EUC (End-User Computing) Desktop Engineering Azure Virtual Desktop Please apply with your up to date CV in English. More ❯

degree in Information Systems, Computer Science, or related field (or equivalent experience). 3+ years of experience in enterprise application support or IT operations. Experience with ITSM platforms (e.g., ServiceNow) and monitoring tools. Understanding of access management, patch management, and vulnerability remediation processes. Familiarity with ITIL practices (Incident, Problem, Change, and Configuration Management). Strong troubleshooting, analytical, and communication skills. More ❯

ideally within legal or large enterprise Strong knowledge of ITIL v4 (Foundation certificate essential) Familiarity with Problem, Incident & Change Management best practices Hands-on experience using ITSM tools (e.g. ServiceNow, BMC Remedy, Cherwell) Excellent analytical, communication, and stakeholder engagement skills Calm under pressure, highly organised, and confident leading in fast-paced environments Strong reporting/documentation skills and a continuous More ❯

Familiarity with the Microsoft Modern Workplace ecosystem (Entra, Intune, Teams, Enterprise Apps, Licensing). Experience with automation and DevOps tools such as PowerShell , Azure DevOps , Azure Automation , Terraform , Ansible , ServiceNow , and Dell One Identity . Proven ability to develop and execute strategies for email system management. Strong risk management and problem-solving skills. Excellent communication and leadership skills with a More ❯

Experience Strong expertise in enterprise networking (WAN, LAN, WLAN) and SDN technologies. Hands-on experience with Cisco, Juniper, and modern network platforms. Familiarity with ITSM processes and tools (e.g., ServiceNow). Knowledge of security compliance and risk management in large-scale networks. Excellent communication and stakeholder management skills. Certifications (Preferred) CCNP/CCIE or equivalent. SD-WAN and Wi-Fi More ❯

Experience Strong expertise in enterprise networking (WAN, LAN, WLAN) and SDN technologies. Hands-on experience with Cisco, Juniper, and modern network platforms. Familiarity with ITSM processes and tools (e.g., ServiceNow). Knowledge of security compliance and risk management in large-scale networks. Excellent communication and stakeholder management skills. Certifications (Preferred) CCNP/CCIE or equivalent. SD-WAN and Wi-Fi More ❯

highly motivated and independent Business Analyst/ERP-Administrator (m/w/d) to join our IT team. This role is pivotal in maintaining the health of our ServiceNow platform, supporting daily operations, driving the platform’s strategic roadmap, and maximizing the platform’s capabilities particularly in service analytics and work efficiency/automation. The ideal candidate will be More ❯

Jira, Confluence, Teams, SharePoint, Asana, Trello. Expertise in report-writing and analytics platforms such as Power BI, Tableau, and advanced Excel. Experience working with governance/compliance tools (e.g., ServiceNow, Archer GRC). Collaborative leadership style, with strong analytical and problem-solving skills. Ready to shape the future of global threat intelligence project management? Apply now through Deerfoot Recruitment for More ❯

Jira, Confluence, Teams, SharePoint, Asana, Trello. Expertise in report-writing and analytics platforms such as Power BI, Tableau, and advanced Excel. Experience working with governance/compliance tools (e.g., ServiceNow, Archer GRC). Collaborative leadership style, with strong analytical and problem-solving skills. Ready to shape the future of global threat intelligence project management? Apply now through Deerfoot Recruitment for More ❯

of our platform. Understand our platform, cloud technologies, and troubleshooting practices to ensure successful resolution of challenging technical situations. Experience assessing, troubleshooting, resolving, and providing root cause analysis for ServiceNow Product issues related to upgrades, cloning, tables, reporting, performance analytics, artificial intelligence, automated test framework, studio and development tools, plugins and applications. Manage customers' expectations and experience in a way More ❯

goals. Key skills & Responsibilities Proven experience in a similar role within the London Insurance Market Strong understanding of cloud-based applications and insurance platforms Familiarity with SQL, Azure DevOps, ServiceNow, and ITIL frameworks Experience managing hybrid teams and working with offshore partners Excellent stakeholder engagement and communication skills If this role sounds of interest and you would like to know More ❯

ability to interact in a team environment and be transparent, in the changing nature of the customer workplace whilst maintaining a positive focus towards customer satisfaction. Experience with Remedy, ServiceNow or other IT Service Management (ITSM) Systems. PERSONAL CHARACTERISTICS: Individual must demonstrate a high level of business maturity, in appearance, focus, poise and alertness; ability to get along well with More ❯

you skilled at problem-solving and passionate about digital transformation? Do you thrive in consultative environments and enjoy shaping innovative solutions for complex challenges? We are seeking a dynamic ServiceNow Pre-Sales Consultant to join our growing ServiceNow Practice. As a ServiceNow Pre-Sales Consultant, you will be instrumental in defining, delivering, and supporting ServiceNow solutions for medium to large … scale assignments. Youll lead strategic engagements, craft tailored proposals, and embed ServiceNow into broader customer transformation strategies. While the majority of your time will be spent working from home, there would be ad-hoc travel to our office in London as well as various client sites. We can offer great career progression opportunities, ability to be based anywhere across the … UK, benefits which you can flex to meet your needs and training and development opportunities. What you'll be doing: Lead the definition and execution of ServiceNow solutions, ensuring alignment with client requirements and business goals. Drive ServiceNow campaigns and integrate them into wider customer strategies to support long-term growth. Engage with senior collaborators (CxO/Director level) to More ❯

for Net New Order Book of CIS Services while working with RBUs Support the Alliances and Platforms in the sales lifecycle on technology and solutioning i.e., Microsoft, AWS, Google, ServiceNow, Cisco, HPE, Palo Alto etc. Lead Client relationship and CSAT for CIS services in UK and Europe for CIS services. Lead playbook-based discussions within the client base Lead events More ❯

for Net New Order Book of CIS Services while working with RBUs Support the Alliances and Platforms in the sales lifecycle on technology and solutioning i.e., Microsoft, AWS, Google, ServiceNow, Cisco, HPE, Palo Alto etc. Lead Client relationship and CSAT for CIS services in UK and Europe for CIS services. Lead playbook-based discussions within the client base Lead events More ❯

well as long term engagements. PLATFORM/TOOL EXPERTISE • Experience on the below mentioned tools is not mandated but candidates having exposure to these will be preferred: • MetricStream, Archer, ServiceNow GRC & SecOps, OneTrust QUALIFICATIONS B.E/B.Tech with MBA preferred. Candidates with following Certifications will be preferred: • CISA/CGEIT/CISM/CISSP/CIPP E • ISO 27001 Implementer More ❯

well as long term engagements. PLATFORM/TOOL EXPERTISE • Experience on the below mentioned tools is not mandated but candidates having exposure to these will be preferred: • MetricStream, Archer, ServiceNow GRC & SecOps, OneTrust QUALIFICATIONS B.E/B.Tech with MBA preferred. Candidates with following Certifications will be preferred: • CISA/CGEIT/CISM/CISSP/CIPP E • ISO 27001 Implementer More ❯

ServiceNow Engagement Manager (SEM) is responsible for leading small to mid-size ServiceNow engagements, typically managing multiple concurrent projects. This includes full lifecycle oversight from pre-initiation through go-live and closure, with ownership of governance, commercial performance, stakeholder management, and team enablement. The SEM serves as the central delivery lead, ensuring alignment across internal teams and customer stakeholders, driving … outcomes that deliver business value and exceed client expectations. Key Responsibilities: Delivery Ownership & Engagement Leadership · Own and manage delivery across a portfolio of smaller ServiceNow engagements, ensuring alignment to NowCreate and Konversational delivery governance. · Lead engagement governance including RAID management, stakeholder alignment, and cadence planning. · Control delivery scope, schedule, financials, risks, and quality across all workstreams. · Facilitate customer workshops focused … direction. · Coach and develop team members to strengthen delivery capabilities and engagement outcomes. · Promote a collaborative, high-performance culture across project teams. Experience & Qualifications: · 1-3 years’ experience managing ServiceNow implementation projects. · Strong background in Agile delivery (e.g., Scrum, SAFe) with 2+ years applied experience. · Certified Project Management Professional (e.g., PMP, PRINCE2) or similar experience · Strong facilitation skills with experience More ❯

platforms, detection). Background as a backend/infrastructure engineer turned PM. Product marketing or technical content track record. AI/ML or agent-based systems experience. Exposure to ServiceNow/CMDB or operational security tooling. Why Join Ambitious problem space : apply LLMs and agents to high-impact cybersecurity challenges. Expert team : builders from Big Tech and scale-ups with More ❯

Senior Consultant – ServiceNow & Transformation Location: London (Hybrid) Employment Type: Full-time Overview We’re seeking a Senior Consultant to support the delivery of AI-enabled business and ServiceNow transformation programmes. The role blends technical and functional responsibilities across ITSM, CSM, and HR workflows, with a focus on project delivery, business analysis, and stakeholder management. You’ll help shape and deliver … enterprise service transformation initiatives from discovery through to implementation. Key Responsibilities Lead workshops to define requirements, analyse processes, and identify opportunities for automation and improvement. Translate business needs into ServiceNow solution designs, user stories, and delivery plans. Oversee delivery of ITSM, CSM, and HR initiatives, ensuring alignment with business objectives and timelines. Collaborate with technical teams on configuration, testing, and … deployment activities. Track KPIs and support adoption to ensure measurable transformation outcomes. Skills & Experience 4–8 years’ experience in ServiceNow delivery, ITSM/CSM/HR projects, or digital transformation consulting. Strong understanding of enterprise service management processes and agile delivery methods. Excellent communication, stakeholder engagement, and analytical skills. Certifications such as ITIL, Agile/Scrum, or Business Analysis are More ❯

Run daily IT support operations across multiple European offices. Act as the senior escalation point for tickets and incidents. Support executive and VIP users directly, white-glove standard. Manage ServiceNow queues, SLAs, and day-to-day priorities. Maintain and improve documentation, processes, and asset tracking. Manage local vendors and mobile providers. Lead by example - sleeves rolled up, not hands off. … Tech stack: Microsoft 365, Azure AD, Intune, Okta, Exchange Online, ServiceNow, Windows + macOS, Zoom, Box. You'll need: 8-12 years in IT support, in financial or professional services. A proven record of hands-on technical work, not just team oversight. Experience managing a small helpdesk or regional support function. Calm under pressure, service-focused, and confident in supporting More ❯

ServiceNow Pre-Sales Engineer - Full Time Our client, a leading ServiceNow partner founded by some of the most knowledgeable ServiceNow individuals in the UK, are recruiting for a Pre-Sales Engineer to join their team. They specialise as a Managed Services Provider, producing 'ready to use' ServiceNow solutions for their clients. Must Haves: Experience in a Pre-Sales environment (Ability … to build and present Demos). Strong ServiceNow Developer Skills - Ideally with Domain separation experience. Great Communication - Both internal and external stakeholder engagement skills. Key Responsibilities: Solution Demonstrations: Design and deliver compelling ServiceNow demos tailored to client needs, articulating business value and technical capability. Pre-Sales Support: Collaborate with sales and delivery teams during the sales cycle to define solution … scope, architecture, and implementation approach. Technical Expertise: Translate customer requirements into effective ServiceNow solutions, leveraging your development knowledge. Client Engagement: Lead technical conversations with customers, advising on best practices and aligning solutions with business objectives. Collaboration: Work closely with the founders and senior leadership team to shape pre-sales strategy and influence product direction. What you'll Gain You'll More ❯

stakeholders Partner with delivery and service teams to improve how users experience Change Maintain compliance with audit and regulatory standards while introducing practical agility Work with the CMDB and ServiceNow to enhance automation and reporting Collaborate globally to align processes and share best practice What we're looking for Experience in IT Change Management/ITSM, ideally within financial or … regulated enterprise environments Proven experience chairing CABs and handling large change volumes Hands-on knowledge of ServiceNow Change Management and CMDB integration Strong understanding of risk and audit within complex IT estates Engaging communicator with energy, passion, and a balanced governance approach Comfortable improving processes, not just following them Why this stands out Join an organisation investing in modern, agile … innovation in a high-impact governance role. Apply with your CV to - or contact Alex Holliday at Pioneer Search for a confidential discussion. Keywords: IT Change Manager, ITIL, CAB, ServiceNow, CMDB, ITSM, Governance, Audit, SOX, Operational Resilience, Financial Services, Insurance, Cloud Transition More ❯