Teams Rooms and telephony) Windows 10/11 device management Intune/SCCM (device deployment, patching, compliance) Active Directory/Azure AD (user and group management, permissions) Exchange Online ServiceNow/Remedy/Freshservice (ticketing & ITSM tools) Mobile Device Management (MDM) solutions Networking basics (LAN/WAN/Wi-Fi troubleshooting, VPN) AV/Meeting Room Tech (Zoom Rooms, Teams More ❯
Teams Rooms and telephony) Windows 10/11 device management Intune/SCCM (device deployment, patching, compliance) Active Directory/Azure AD (user and group management, permissions) Exchange Online ServiceNow/Remedy/Freshservice (ticketing & ITSM tools) Mobile Device Management (MDM) solutions Networking basics (LAN/WAN/Wi-Fi troubleshooting, VPN) AV/Meeting Room Tech (Zoom Rooms, Teams More ❯
City of London, London, England, United Kingdom Hybrid / WFH Options
Age UK Group
oral and written, Self-motivated and pro-active, with the ability to remain calm under pressure. A, I Excellent relationship management and influencing skills. A, I, P ITSM Tooling (ServiceNow, Hornbill, ManageEngine etc). A, I Strong analytical and problem-solving skills. A, I, P Excellent communication skills across a variety of mediums, to all levels of the business. A More ❯
process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled. EXPERIENCE : 10+ Years As a ServiceNow Technical Architect, you'll be a pivotal leader, responsible for designing and guiding the implementation of robust and scalable ServiceNow solutions. You'll work closely with clients and development teams … to translate complex business requirements into technical architectures that drive efficiency and innovation across the platform. Key Responsibilities Architectural Leadership: Lead the design and architecture of complex ServiceNow solutions, ensuring alignment with enterprise architecture standards, best practices, and client business objectives. This includes high-level and low-level technical design. Platform Strategy & Roadmapping: Develop and articulate ServiceNow platform strategies and … governance to ensure solution integrity. Requirement Analysis & Solution Design: Collaborate with business stakeholders to gather and analyze complex requirements, translating them into comprehensive technical designs and architectural blueprints for ServiceNow implementations. Cross-Module Expertise: Possess deep technical knowledge and architectural experience across a broad range of ServiceNow modules, including but not limited to: Integrated Risk Management (IRM): Policy Management, Compliance More ❯
london (city of london), south east england, united kingdom
HCLTech
process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled. EXPERIENCE : 10+ Years As a ServiceNow Technical Architect, you'll be a pivotal leader, responsible for designing and guiding the implementation of robust and scalable ServiceNow solutions. You'll work closely with clients and development teams … to translate complex business requirements into technical architectures that drive efficiency and innovation across the platform. Key Responsibilities Architectural Leadership: Lead the design and architecture of complex ServiceNow solutions, ensuring alignment with enterprise architecture standards, best practices, and client business objectives. This includes high-level and low-level technical design. Platform Strategy & Roadmapping: Develop and articulate ServiceNow platform strategies and … governance to ensure solution integrity. Requirement Analysis & Solution Design: Collaborate with business stakeholders to gather and analyze complex requirements, translating them into comprehensive technical designs and architectural blueprints for ServiceNow implementations. Cross-Module Expertise: Possess deep technical knowledge and architectural experience across a broad range of ServiceNow modules, including but not limited to: Integrated Risk Management (IRM): Policy Management, Compliance More ❯
ServiceNow Implementation Specialist UK (Hybrid/Flexible working) Salary: Negotiable (depending on experience) Are you a ServiceNow expert with a passion for transforming customer, employee, and technology experiences? We're looking for a ServiceNow Implementation Specialist to join our clients Digital Customer Experience (DCX) practice. This is a technical and strategic role, offering the opportunity to design, build, and integrate … cutting-edge ServiceNow solutions that drive seamless workflows and unlock real value for both customers and employees. What you'll do Develop and deliver ServiceNow workflow applications, including: Customer Experience: CSM, Field Service Management, Customer Service Portal Technology Experience: ITSM, ITOM, ITAM Employee Experience: HRSD, onboarding, workplace service delivery Design modern user experiences using ServiceNow's Experience Layer, UI Builder … and portals. Integrate ServiceNow with external systems (CRMs, HR platforms, eCommerce, etc.) via REST/SOAP APIs and IntegrationHub. Manage data migration and ensure alignment across ServiceNow modules and external platforms. What you'll bring Proven expertise with the ServiceNow platform (Customer, Technology, and Employee Experience workflows). Strong understanding of customer journeys (marketing, sales, commerce) and employee lifecycles (onboarding More ❯
Employment Type: Permanent
Salary: £75000 - £100000/annum pension, health care, perks
ServiceNow Chief Architect To 190k base ServiceNow Flex Location A unique opportunity to join a global ServiceNow Partner to lead the ServiceNow tech capability as UKI Chief Architect for the ServiceNow practice. This is a newly created role, you will work at CXO level, support the ServiceNow business as tech leader, you will focus across Client delivery Enablement Practice Dev … GTM activities Bids In essence you will be the lead authority on all ServiceNow engagements from a tech/design leadership perspective True leadership role Financial services experience is a benefit, but not essential To 190k base/bonus/bens More ❯
london (city of london), south east england, united kingdom
Lorien
ServiceNow Chief Architect To 190k base ServiceNow Flex Location A unique opportunity to join a global ServiceNow Partner to lead the ServiceNow tech capability as UKI Chief Architect for the ServiceNow practice. This is a newly created role, you will work at CXO level, support the ServiceNow business as tech leader, you will focus across Client delivery Enablement Practice Dev … GTM activities Bids In essence you will be the lead authority on all ServiceNow engagements from a tech/design leadership perspective True leadership role Financial services experience is a benefit, but not essential To 190k base/bonus/bens More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Ryder Reid Legal
support scalability and performance tuning Ideal Candidate Profile: 3+ years of experience in enterprise application support or IT operations Strong troubleshooting and analytical skills Familiarity with ITSM platforms (e.g., ServiceNow) and monitoring tools Understanding of access management, patching, and vulnerability remediation Exposure to ITIL practices and professional services environments Experience with documentation tools and scripting (e.g., PowerShell, Python) Relevant certifications More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Anson Mccade
Excellent stakeholder communication, with the ability to mentor and lead from a technical perspective. Desirable: Security certifications (CISSP, GIAC, SC-200, QRadar Specialist, Splunk, Chronicle, etc). Experience with ServiceNow Security Suite. Exposure to AWS and/or Azure. Prior experience working in Managed Services or Consulting. What's on offer: Salary: £65,000 - £85,000 DOE Hybrid model (London More ❯
future. Work closely with other IT teams including the global IT Service Engineer community, to coordinate efforts, share expertise, and ensure seamless IT operations within the organisation. Ensure all ServiceNow incidents and requests are actioned, kept up to date and that the end user is informed of status. Provide a mixture of desk side support, remote support and static support More ❯
days per week. Strong knowledge of Azure and be able to manage and optimise. Have strong commercial knowledge of working across Cloud transformation including automation, compliance and security. ServiceNow module experience. Background in Windows system engineering. PowerShell scripting experience. You will need to be available for interview and start across the next few weeks. The annualised salary is More ❯
service management Define and maintain EU specific entity level reporting template, including metrics to support the service performance management and service operations management. Embed a centralised ticketing module within ServiceNow for EMEA region. Use cases relevant to security service management, service request and service issue management. Coordinate the relevant reporting data points from Information and Cyber Security Committees relevant to More ❯
As the Head of PMO for ServiceNow in UK&I, you will lead the strategic planning, execution, and governance of a portfolio of technology and transformation projects. You’ll be responsible for establishing and scaling PMO capabilities, ensuring alignment with business goals, and driving operational excellence across the organization. The position combines strong leadership, program management expertise, and deep understanding … of the ServiceNow ecosystem. Key Responsibilities Strategic Leadership & Governance Develop and maintain the PMO vision, strategy, and operating model for ServiceNow programs. Maintain and enhance governance frameworks, delivery standards, and best practices for project execution. Partner with executives and stakeholders to align the ServiceNow roadmap with business objectives. Monitor portfolio performance and provide data-driven insights to support strategic decisions … Integrate with the global ServiceNow practice PMO to maximise efficiency of people, processes and technologies Portfolio & Program Management Oversee a portfolio of ServiceNow programs across ITSM, ITOM, HRSD, CSM, and other modules. Ensure projects are delivered on time, within scope, and on budget while meeting quality standards. Prioritize and sequence initiatives based on business value, risk, and dependencies. Lead resource More ❯
london (city of london), south east england, united kingdom
Inetum
As the Head of PMO for ServiceNow in UK&I, you will lead the strategic planning, execution, and governance of a portfolio of technology and transformation projects. You’ll be responsible for establishing and scaling PMO capabilities, ensuring alignment with business goals, and driving operational excellence across the organization. The position combines strong leadership, program management expertise, and deep understanding … of the ServiceNow ecosystem. Key Responsibilities Strategic Leadership & Governance Develop and maintain the PMO vision, strategy, and operating model for ServiceNow programs. Maintain and enhance governance frameworks, delivery standards, and best practices for project execution. Partner with executives and stakeholders to align the ServiceNow roadmap with business objectives. Monitor portfolio performance and provide data-driven insights to support strategic decisions … Integrate with the global ServiceNow practice PMO to maximise efficiency of people, processes and technologies Portfolio & Program Management Oversee a portfolio of ServiceNow programs across ITSM, ITOM, HRSD, CSM, and other modules. Ensure projects are delivered on time, within scope, and on budget while meeting quality standards. Prioritize and sequence initiatives based on business value, risk, and dependencies. Lead resource More ❯
with SailPoint IdentityIQ or IdentityNow. Proficiency in Java, BeanShell, REST APIs and scripting languages (e.g., PowerShell, Python). Experience integrating SailPoint with systems like Active Directory, Azure AD, Workday, ServiceNow etc. Solid understanding of RBAC, ABAC, access certifications, provisioning and identity lifecycle management. Familiarity with identity governance frameworks and compliance requirements. Excellent communication, documentation and stakeholder engagement skills. Role Act More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Alexander Edward James Consulting Limited
ServiceNow Lead Solution Architect Fully Remote Were seeking an experienced ServiceNow Lead Solution Architect to take ownership of designing and delivering innovative, high-quality solutions. Youll be responsible for overseeing the deployment, optimisation, and ongoing improvement of the ServiceNow Service Management platform, ensuring it effectively supports both internal teams and external clients. This position requires strong technical leadership guiding, coaching … Keep a clear, up-to-date view of existing architecture and manage configuration migrations. Participate in workshops to refine processes and workflows. Essential Skills & Experience In-depth knowledge of ServiceNow modules and functionality. Strong understanding of ITIL processes and best practices. Experience in large, complex enterprise environments with multiple integration points. Skilled in designing and implementing scalable, robust architectures. Knowledge … mentoring, and stakeholder engagement skills. Excellent communication and presentation abilities. Ability to manage multiple priorities and meet deadlines. Current awareness of technology market trends. Eligibility for SC clearance. Desirable ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA). PRINCE2, PMP, or similar project management certification. Familiarity with Agile, Scrum, or similar delivery frameworks. More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Forsyth Barnes
ServiceNow Business Analyst Location - Fully Remote Contact - simon.wilkinson@forsythbarnes.com About Us Our client is a significant player IT Consultancy industry, distinguished for its innovative IT solutions crafted to enhance operational efficiency. With an emphasis on customer satisfaction and advancement in technology, this organisation is dedicated to empowering clients through top-tier digital services. Celebrated for its collaborative and growth-oriented … culture, the client consistently seeks to propel digital transformation across various industries. Job Description The role of ServiceNow Business Analyst is critical in aligning IT capabilities with business goals. This position requires the collection, analysis, and documentation of business requirements to ensure that technological solutions effectively meet organizational needs. The successful candidate will engage closely with stakeholders to pinpoint improvement … opportunities and enhance efficiencies in existing processes, utilizing the features of ServiceNow to drive optimal outcomes. Key Responsibilities Perform comprehensive analyses of business operations to uncover optimization prospects. Collaborate with stakeholders in gathering and documenting requirements for enhancements to the ServiceNow platform. Lead workshops and meetings to ensure a clear alignment between business requirements and IT solutions. Support the deployment More ❯
Head of Product - Service Now As the Product owner for ServiceNow Enterprise Platform, you will lead the strategic development and productisation of enterprise-scale ServiceNow solutions across a broad MSP client base. You will lead cross-functional teams to develop and deliver products that meet business objectives. By analysing the competition and gathering user insights, you will ensure continuous improvement … key focus of this role is leveraging Agentic AI capabilities, intelligent, autonomous agents that can perceive, reason, and act to enhance automation, decision-making, and user experience across the ServiceNow ecosystem. You’ll work at the intersection of product innovation, AI integration, and service orchestration to ensure that the platform delivers intelligent, scalable, and adaptive services. Role Overview: We are … seeking a highly skilled and experienced Head of Product ServiceNow to lead our ServiceNow product strategy and operations. This role is pivotal in driving our ServiceNow initiatives, ensuring the delivery of high-quality services, and fostering innovation within the organization. What you will be doing: Developing and implementing the overall ServiceNow product strategy for Capita, aligning with business objectives and More ❯
london (city of london), south east england, united kingdom
Capita
Head of Product - Service Now As the Product owner for ServiceNow Enterprise Platform, you will lead the strategic development and productisation of enterprise-scale ServiceNow solutions across a broad MSP client base. You will lead cross-functional teams to develop and deliver products that meet business objectives. By analysing the competition and gathering user insights, you will ensure continuous improvement … key focus of this role is leveraging Agentic AI capabilities, intelligent, autonomous agents that can perceive, reason, and act to enhance automation, decision-making, and user experience across the ServiceNow ecosystem. You’ll work at the intersection of product innovation, AI integration, and service orchestration to ensure that the platform delivers intelligent, scalable, and adaptive services. Role Overview: We are … seeking a highly skilled and experienced Head of Product ServiceNow to lead our ServiceNow product strategy and operations. This role is pivotal in driving our ServiceNow initiatives, ensuring the delivery of high-quality services, and fostering innovation within the organization. What you will be doing: Developing and implementing the overall ServiceNow product strategy for Capita, aligning with business objectives and More ❯
City of London, London, United Kingdom Hybrid / WFH Options
RED Global
Service Now Architect (CSM & SOM) – London, UK *** For our international client based in London, RED is currently looking for a ServiceNow Solution Architect to join them. The consultant is expected to start ASAP, for an initial 6 month contract – with the chance of extension. The role is INSIDE IR35 and will be hybrid working, with 2 days per week onsite … in London. Desired skills: 10+ years of experience in implementing or architecting ServiceNow solutions Expert in 3 or more below ServiceNow Product suites CSDM and CMDB ITOM Health and Visibility Discovery Service Mapping Event management Integration with Monitoring tools Health Log Analytics Customer Service Management CSM Sales Order Management SOM Telecommunication Network Inventory TNI Strategic Portfolio Management SPM Extensive experience … across the ServiceNow core platform security performance and compliance Extensive experience in thirdparty integration RESTSOAP Other methods Integration Hub and Ebonding Experience in Domain Separation and ITSM application Proficiency in scripting languages JavaScript GlideScript and designing complex solutions If you are interested in this position, please apply or send your updated CV to bgriffin@redglobal.com for immediate consideration. More ❯
london (city of london), south east england, united kingdom Hybrid / WFH Options
RED Global
Service Now Architect (CSM & SOM) – London, UK *** For our international client based in London, RED is currently looking for a ServiceNow Solution Architect to join them. The consultant is expected to start ASAP, for an initial 6 month contract – with the chance of extension. The role is INSIDE IR35 and will be hybrid working, with 2 days per week onsite … in London. Desired skills: 10+ years of experience in implementing or architecting ServiceNow solutions Expert in 3 or more below ServiceNow Product suites CSDM and CMDB ITOM Health and Visibility Discovery Service Mapping Event management Integration with Monitoring tools Health Log Analytics Customer Service Management CSM Sales Order Management SOM Telecommunication Network Inventory TNI Strategic Portfolio Management SPM Extensive experience … across the ServiceNow core platform security performance and compliance Extensive experience in thirdparty integration RESTSOAP Other methods Integration Hub and Ebonding Experience in Domain Separation and ITSM application Proficiency in scripting languages JavaScript GlideScript and designing complex solutions If you are interested in this position, please apply or send your updated CV to bgriffin@redglobal.com for immediate consideration. More ❯
