Senior Director of Service Delivery
- Hiring Organisation
- WTW
- Location
- Surrey, United Kingdom
- Employment Type
- Full Time
times etc. Qualifications What you’ll bring Essential • Significant experience in service management or service delivery leadership roles within a B2B software or technology services organisation. • Proven track record leading a multi-location, global service management function of 50+ people. • Demonstrated experience managing and improving service delivery and client … cross-functional programmes and continuous improvement initiatives. • Experience driving organisational change and building a culture of continuous improvement. Highly Desirable • Experience in insurance, financial services, or regulated B2B software markets. • Familiarity with relevant regulatory frameworks affecting software service delivery (e.g., DORA, FCA operational resilience requirements). • Experience adopting ...