1 of 1 SharePoint Jobs in Hackney

support tickets using RMM tools Troubleshoot, escalate, and resolve incidents within agreed SLAs and KPIs Monitor networks and provide guidance on security improvements Administer environments in Azure, AWS, and SharePoint Log all customer interactions in the support ticketing system (e.g., AutoTask/Datto) Collaborate with internal teams to provide timely resolutions Maintain strong knowledge of customer processes and business … experience in helpdesk or technical support roles At least 2 years' experience using RMM technologies Strong understanding of Microsoft environments: Windows Server OS, Hyper-V, VMware, Azure Active Directory, SharePoint Confident with networking technologies: LAN, WAN, TCP/IP, DNS, DHCP, VPN, VLAN, VOIP Experienced in security audits, firewall management, endpoint security, and infrastructure compliance Familiarity with SQL/ More ❯